Siemens Energy
Overview
Technical Support Engineer role at Siemens Energy. This role reports into the Head of Product Integrity Americas function in Compression and is responsible for the resolution of urgent technical issues across the business, including at customer sites. The position requires a high level of technical expertise and the ability to explain technical issues to non-technical customer top management.
You will have the chance to directly influence decarbonization efforts for industrial customers and contribute to Siemens Energy’s sustainable future.
Responsibilities
Support the resolution of customer Technical Issues (TI), including Root Cause Analysis and resolution of technical non-conformances (e.g., compressor performance issues).
Collaborate with internal and external teams for fast issue resolution and knowledge transfer with counterparts in other regions.
Assume the technical leadership role for assigned projects. Manage the customer interface in a dynamic environment and lead the team from a technical resolution standpoint.
Work closely with other technical experts in other Product Integrity regions.
Provide input to the Product Improvement Process (PIP) to drive resolution of Operational Issues (OI), Technical Issues (TI), and Significant Field Issues (SFI).
What You Bring
Bachelor’s degree in mechanical engineering, aerospace engineering, or equivalent.
8+ years of experience in rotating equipment design, controls design, compressor testing, site commissioning, technical troubleshooting, and service-related activities. More experience may be considered for a more senior level.
Experience in leading RCAs and methodologies such as Kepner-Tregoe.
Fluency in English with the ability to explain technical details to customers and non-technical personnel.
Proven experience in the design, maintenance, troubleshooting, and technical support of compressors and associated equipment.
Ability to work and communicate directly with customers in high-pressure environments.
Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers.
About The Team Our Transformation of Industry division is decarbonizing the industrial sector. Increasing electrification and efficiency are key and demand for green H2 and derivative fuels will rise. We enable decarbonization of the industrial sector and the transition to sustainable processes, building on a strong industrial customer base, a global network, diverse technologies, and integrated execution capabilities.
Who is Siemens Energy? At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that supports our focus on decarbonization, new technologies, and energy transformation.
Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo
Rewards/Benefits
Career growth and development opportunities
Supportive work culture
Company-paid Health and wellness benefits
Paid Time Off and paid holidays
401K savings plan with company match
Family building benefits
Parental leave
Location: Olean, New York. The base salary range for this position in Olean, NY is $92,000 - $170,000. Specific offers depend on qualifications and business needs.
Seniority level
Associate
Employment type
Full-time
Job function
Industries: Appliances, Electrical, and Electronics Manufacturing
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You will have the chance to directly influence decarbonization efforts for industrial customers and contribute to Siemens Energy’s sustainable future.
Responsibilities
Support the resolution of customer Technical Issues (TI), including Root Cause Analysis and resolution of technical non-conformances (e.g., compressor performance issues).
Collaborate with internal and external teams for fast issue resolution and knowledge transfer with counterparts in other regions.
Assume the technical leadership role for assigned projects. Manage the customer interface in a dynamic environment and lead the team from a technical resolution standpoint.
Work closely with other technical experts in other Product Integrity regions.
Provide input to the Product Improvement Process (PIP) to drive resolution of Operational Issues (OI), Technical Issues (TI), and Significant Field Issues (SFI).
What You Bring
Bachelor’s degree in mechanical engineering, aerospace engineering, or equivalent.
8+ years of experience in rotating equipment design, controls design, compressor testing, site commissioning, technical troubleshooting, and service-related activities. More experience may be considered for a more senior level.
Experience in leading RCAs and methodologies such as Kepner-Tregoe.
Fluency in English with the ability to explain technical details to customers and non-technical personnel.
Proven experience in the design, maintenance, troubleshooting, and technical support of compressors and associated equipment.
Ability to work and communicate directly with customers in high-pressure environments.
Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers.
About The Team Our Transformation of Industry division is decarbonizing the industrial sector. Increasing electrification and efficiency are key and demand for green H2 and derivative fuels will rise. We enable decarbonization of the industrial sector and the transition to sustainable processes, building on a strong industrial customer base, a global network, diverse technologies, and integrated execution capabilities.
Who is Siemens Energy? At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that supports our focus on decarbonization, new technologies, and energy transformation.
Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo
Rewards/Benefits
Career growth and development opportunities
Supportive work culture
Company-paid Health and wellness benefits
Paid Time Off and paid holidays
401K savings plan with company match
Family building benefits
Parental leave
Location: Olean, New York. The base salary range for this position in Olean, NY is $92,000 - $170,000. Specific offers depend on qualifications and business needs.
Seniority level
Associate
Employment type
Full-time
Job function
Industries: Appliances, Electrical, and Electronics Manufacturing
Referrals increase your chances of interviewing at Siemens Energy by 2x
Sign in to set job alerts for “Technical Support Engineer” roles.
#J-18808-Ljbffr