Sword Health
Sword Health is on a mission to free two billion people from pain. With 67% of members achieving a pain-free life and a 70% reduction in surgery intent, at Sword, we are using AI Care to change lives, and save millions for our 25,000+ enterprise clients across three continents.
Recognized as a Forbes Best Startup Employer in 2025, this award highlights our focus on being a destination for the best and brightest talent. Not only have we experienced unprecedented growth since our market debut in 2020, but we’ve also created a remarkable mission and value-driven environment that is loved by our growing team.
Joining Sword means committing to a set of core values, chief amongst them to “do it for the patients” every day, and to always “deliver more than expected” on behalf of our members and clients.
The IT Team at Sword Health makes technology work smoothly for everyone. As an IT Support Specialist, you’ll help end-users both remotely and on-site, manage hardware, software, and SaaS platforms, and work closely with internal operations, engineering, security, and physical therapy teams.
Responsibilities:
Provide technical support to end-users remotely and in our warehouse facility Install, configure, and maintain hardware and software systems Troubleshoot hardware, software, and network issues Monitor and maintain IT systems Support onboarding and offboarding, including account setup and device configuration Document IT procedures and maintain knowledge articles Manage IT equipment and software inventory Collaborate with team members on projects and improvements Escalate complex issues to senior IT staff Apply troubleshooting techniques and networking knowledge to resolve issues Demonstrate strong analytical, problem-solving, and communication skills Requirements:
3–5 years of experience as a helpdesk technician or IT support Strong knowledge of Google Workspace and AzureAD Experience with Okta (managing and reporting applications) Familiarity with Slack, Jira, Kandji, JumpCloud, and Notion is a plus Quick to learn new products and technologies Team player who communicates and coordinates effectively with colleagues and internal customers Skilled in networking and troubleshooting connectivity issues Knowledgeable in device management for macOS, Windows, and Linux Basic understanding of DNS records and their impact on email deliverability Benefits:
Comprehensive health, dental and vision insurance Life and AD&D Insurance Financial advisory services Supplemental Insurance Benefits (Accident, Hospital and Critical Illness) Health Savings Account Equity shares Discretionary PTO plan Parental leave 401(k) Flexible working hours Remote-first company Paid company holidays Free digital therapist for you and your family SWORD Health complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.
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Provide technical support to end-users remotely and in our warehouse facility Install, configure, and maintain hardware and software systems Troubleshoot hardware, software, and network issues Monitor and maintain IT systems Support onboarding and offboarding, including account setup and device configuration Document IT procedures and maintain knowledge articles Manage IT equipment and software inventory Collaborate with team members on projects and improvements Escalate complex issues to senior IT staff Apply troubleshooting techniques and networking knowledge to resolve issues Demonstrate strong analytical, problem-solving, and communication skills Requirements:
3–5 years of experience as a helpdesk technician or IT support Strong knowledge of Google Workspace and AzureAD Experience with Okta (managing and reporting applications) Familiarity with Slack, Jira, Kandji, JumpCloud, and Notion is a plus Quick to learn new products and technologies Team player who communicates and coordinates effectively with colleagues and internal customers Skilled in networking and troubleshooting connectivity issues Knowledgeable in device management for macOS, Windows, and Linux Basic understanding of DNS records and their impact on email deliverability Benefits:
Comprehensive health, dental and vision insurance Life and AD&D Insurance Financial advisory services Supplemental Insurance Benefits (Accident, Hospital and Critical Illness) Health Savings Account Equity shares Discretionary PTO plan Parental leave 401(k) Flexible working hours Remote-first company Paid company holidays Free digital therapist for you and your family SWORD Health complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.
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