INODE INK
INODE is a leading information technology (IT) professional services Women Owned Small Business (WOSB) specializing in IT infrastructure, systems engineering, business intelligence, and data science services for federal, state and local organizations. We are seeking an experienced systems administrator with a strong skillset in MS Office 365 and desktop support maintenance to join our team as a Client System Administrator I to support the USAF on an IT Support Services contract. A Client System Administrator I will provide first-level technical support to end-users in both hardware and software applications. This is a salaried position, full-time, onsite at the Maxwell Air Force Base Gunter Annex.
Responsibilities
Assist in the setup, configuration, and maintenance of client systems, including desktops, laptops, and mobile devices.
Perform basic troubleshooting, software installations, and updates to ensure optimal performance and user productivity.
Assist in user training and education on system usage, best practices, and security protocols to enhance user competence and system security.
Diagnosing and resolving system issues, providing technical support to users, and ensuring minimal downtime.
Working directly with clients to understand their needs, address their concerns, and provide solutions.
Continuously seek opportunities to optimize system performance and reliability.
Ability to identify and resolve problems quickly and efficiently.
Ability to work in a team and with a team without conflict.
Education and Experience
High School Diploma or GED
2+ years of experience in an IT related field
3+ years of experience in IT help desk or desktop support roles
Microsoft 365 Certified: Fundamentals Certification Required
Active CompTIA Security+ CE or equivalent certification required
Good understanding of hardware, software, operating systems, networking, and security principles necessary
Experience with Active Directory and basic networking administration necessary
High attention to detail
Superb documentation skills
Superb communication skills
Self-motivated to continuously grow skillset and stay at the forefront of technology evolution
DoD experience preferred
Benefits
Monthly Office Support Stipend
Training and Tuition Plan
401K Safe Harbor IRA with 3% Employer Contribution and Profit-Sharing Options
Complimentary Financial Advisement
Healthcare - Medical, Dental, Vision
Life and AD&D Insurance
Short and Long-Term Disability Insurance
Benefits Advocate Access
11 Paid Holidays per Year
Vacation Leave
Sick Leave
Military, Bereavement, and Parental Leave
Fitness Membership Sponsorship
Identity Theft and Legal Protection Services
Employee Referral Program
Cash Bonus Incentives for Business Growth
++Final base salary compensation will be determined based on factors such as geographic location, skills, education, certifications and/or experience. Hiring at the maximum range would not be typical in order to allow for future & continued compensation growth.++
Securing Your Data
Beware of fraudulent job offers using INODE’s name. INODE will never request payment-related details or advancement of money during the application process. Legitimate communication will only come from inodeink.com or jobs @inodeink.com. Communication may come via text message from one of our recruiters at times. We will never ask for personal info or payment via text message. If you receive suspicious emails asking for payment or personal information, contact us immediately at hr @inodeink.com.
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.
#J-18808-Ljbffr
Responsibilities
Assist in the setup, configuration, and maintenance of client systems, including desktops, laptops, and mobile devices.
Perform basic troubleshooting, software installations, and updates to ensure optimal performance and user productivity.
Assist in user training and education on system usage, best practices, and security protocols to enhance user competence and system security.
Diagnosing and resolving system issues, providing technical support to users, and ensuring minimal downtime.
Working directly with clients to understand their needs, address their concerns, and provide solutions.
Continuously seek opportunities to optimize system performance and reliability.
Ability to identify and resolve problems quickly and efficiently.
Ability to work in a team and with a team without conflict.
Education and Experience
High School Diploma or GED
2+ years of experience in an IT related field
3+ years of experience in IT help desk or desktop support roles
Microsoft 365 Certified: Fundamentals Certification Required
Active CompTIA Security+ CE or equivalent certification required
Good understanding of hardware, software, operating systems, networking, and security principles necessary
Experience with Active Directory and basic networking administration necessary
High attention to detail
Superb documentation skills
Superb communication skills
Self-motivated to continuously grow skillset and stay at the forefront of technology evolution
DoD experience preferred
Benefits
Monthly Office Support Stipend
Training and Tuition Plan
401K Safe Harbor IRA with 3% Employer Contribution and Profit-Sharing Options
Complimentary Financial Advisement
Healthcare - Medical, Dental, Vision
Life and AD&D Insurance
Short and Long-Term Disability Insurance
Benefits Advocate Access
11 Paid Holidays per Year
Vacation Leave
Sick Leave
Military, Bereavement, and Parental Leave
Fitness Membership Sponsorship
Identity Theft and Legal Protection Services
Employee Referral Program
Cash Bonus Incentives for Business Growth
++Final base salary compensation will be determined based on factors such as geographic location, skills, education, certifications and/or experience. Hiring at the maximum range would not be typical in order to allow for future & continued compensation growth.++
Securing Your Data
Beware of fraudulent job offers using INODE’s name. INODE will never request payment-related details or advancement of money during the application process. Legitimate communication will only come from inodeink.com or jobs @inodeink.com. Communication may come via text message from one of our recruiters at times. We will never ask for personal info or payment via text message. If you receive suspicious emails asking for payment or personal information, contact us immediately at hr @inodeink.com.
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.
#J-18808-Ljbffr