Coach
Co‑ach has been a global fashion house since 1941, founded in New York.
As part of the Tapestry portfolio, we strive to stretch what’s possible and to be innovative, wholly inclusive, and unapologetically authentic in everything we create. Sales Support Associate Job Description
The Sales Support Associate is an integral part of a store’s overall success and efficiency.
The role demands direct attention to Coach’s brand commitment while servicing customers—leaving a lasting impression through friendly, efficient interactions at the cash wrap and keeping a well‑maintained sales floor.
Accurate and effective work, supporting the flow of product from receipt through the point of sale, is essential. Cash Wrap
Greeting customers with a smile, making eye contact and offering your name. Interacting genuinely and naturally with each customer. Reading cues and determining customers’ needs. Conducting email/name capture where permitted by law. Maintaining accuracy when operating the POS. Keeping the cash wrap organized and clean. Suggesting multiple add‑ons and selling gift cards. Maintaining cash and POS media accurately and in compliance with Coach policy. Creating a lasting impression by thanking the customer genuinely and giving a reason to return. Representing the Coach brand appropriately. Stockroom / Warehouse
Receiving shipment and transfers. Notifying Store Management when new product arrives. Scanning cartons/transfers and verifying store information is correct. Communicating all discrepancies to Store Management. Processing shipment/transfers according to Coach standards and timeframes. Organizing and cleaning the stock room daily, including off‑site or remote warehouses as applicable. Shifting/organizing product in the stockroom, reacting to sell‑through and making room for new product. Managing stock levels/product ownership in back‑of‑house and on the sales floor. Preparing and conducting regular cycle counts, as directed. Participating in store physical inventory counts, as scheduled. Maintaining Company Loss Prevention standards. Sales Floor
Regularly analyzing the sales floor to assess replenishment needs. Replenishing sales floor/assigned zone. Reacting to sell‑through and executing visual merchandising needs. Supporting sales floor activities, as directed. Communicating price points, features/benefits, color and stock availability to multiple customers. Responding to customer requests confidently and partnering with the sales team or Store Management when needed. Keeping housekeeping standards up to date. Competencies Required
Drive for Results: consistently exceeds goals and remains one of the top performers. Customer Focus: dedicated to meeting internal and external customers, using customer feedback to improve products and services. Creativity: generates many new, unique ideas and connects otherwise unrelated concepts. Interpersonal Savvy: builds rapport with all kinds of people and diffuses high‑tension situations comfortably. Learning on the Fly: learns quickly, is a relentless, versatile learner, and embraces change. Perseverance: pursues everything with energy, drive, and a need to finish. Dealing with Ambiguity: copes with change, shifts gears, and acts without the full picture. Additional Requirements
Experience: 1‑3 years of previous retail experience (cashier, stock, sales) preferably in a luxury retail environment. Education: high school diploma or equivalent; college degree preferred. Technical: knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, Internet), walkie‑talkie use, and reading price/product release sheets. Physical: fast pace, effective customer and team communication, maneuver the sales floor and stock room (climbing, bending, kneeling), lift up to 25 pounds frequently and up to 50 pounds when handling cartons. Schedule: flexible schedule including nights, weekends, holidays, and high‑traffic retail days. Our Competencies for All Employees
Courage: provides actionable feedback and faces problems quickly. Creativity: generates new, unique ideas and connects unrelated concepts. Customer Focus: meets internal and external customers’ expectations and uses feedback for improvement. Dealing With Ambiguity: copes with change and acts without full picture. Drive for Results: consistently exceeds goals and pushes self and others. Interpersonal Savvy: builds constructive and effective relationships. Learning on the Fly: learns quickly, experiments, and solves problems. Our Competencies for All People Managers
Strategic Agility: anticipates future trends, consults broad knowledge and paints credible visions. Developing Direct Reports and Others: provides challenging tasks, holds development discussions, constructs careers plans. Building Effective Teams: blends people into teams, fosters morale, shares wins and successes. Americans With Disabilities Act (ADA)
Tapestry, Inc. provides reasonable accommodation for disabilities or religious beliefs.
Contact Tapestry People Services at 1‑855‑566‑9264 or employeerelations@tapestry.com. Work Setup
Base pay range: $15.00 – $19.50 Hourly. General Description of All Benefits: Health benefits (medical, dental, vision), life insurance, disability insurance, a 401(k) savings plan, and paid time off for wellness needs and vacations.
Eligible employees may also receive discounts on certain products and incentive compensation. Seniority Level
Entry level. Employment Type
Full-time. Job Function
Other (Retail Apparel and Fashion). Visit Coach at
www.coach.com
for more information.
#J-18808-Ljbffr
As part of the Tapestry portfolio, we strive to stretch what’s possible and to be innovative, wholly inclusive, and unapologetically authentic in everything we create. Sales Support Associate Job Description
The Sales Support Associate is an integral part of a store’s overall success and efficiency.
The role demands direct attention to Coach’s brand commitment while servicing customers—leaving a lasting impression through friendly, efficient interactions at the cash wrap and keeping a well‑maintained sales floor.
Accurate and effective work, supporting the flow of product from receipt through the point of sale, is essential. Cash Wrap
Greeting customers with a smile, making eye contact and offering your name. Interacting genuinely and naturally with each customer. Reading cues and determining customers’ needs. Conducting email/name capture where permitted by law. Maintaining accuracy when operating the POS. Keeping the cash wrap organized and clean. Suggesting multiple add‑ons and selling gift cards. Maintaining cash and POS media accurately and in compliance with Coach policy. Creating a lasting impression by thanking the customer genuinely and giving a reason to return. Representing the Coach brand appropriately. Stockroom / Warehouse
Receiving shipment and transfers. Notifying Store Management when new product arrives. Scanning cartons/transfers and verifying store information is correct. Communicating all discrepancies to Store Management. Processing shipment/transfers according to Coach standards and timeframes. Organizing and cleaning the stock room daily, including off‑site or remote warehouses as applicable. Shifting/organizing product in the stockroom, reacting to sell‑through and making room for new product. Managing stock levels/product ownership in back‑of‑house and on the sales floor. Preparing and conducting regular cycle counts, as directed. Participating in store physical inventory counts, as scheduled. Maintaining Company Loss Prevention standards. Sales Floor
Regularly analyzing the sales floor to assess replenishment needs. Replenishing sales floor/assigned zone. Reacting to sell‑through and executing visual merchandising needs. Supporting sales floor activities, as directed. Communicating price points, features/benefits, color and stock availability to multiple customers. Responding to customer requests confidently and partnering with the sales team or Store Management when needed. Keeping housekeeping standards up to date. Competencies Required
Drive for Results: consistently exceeds goals and remains one of the top performers. Customer Focus: dedicated to meeting internal and external customers, using customer feedback to improve products and services. Creativity: generates many new, unique ideas and connects otherwise unrelated concepts. Interpersonal Savvy: builds rapport with all kinds of people and diffuses high‑tension situations comfortably. Learning on the Fly: learns quickly, is a relentless, versatile learner, and embraces change. Perseverance: pursues everything with energy, drive, and a need to finish. Dealing with Ambiguity: copes with change, shifts gears, and acts without the full picture. Additional Requirements
Experience: 1‑3 years of previous retail experience (cashier, stock, sales) preferably in a luxury retail environment. Education: high school diploma or equivalent; college degree preferred. Technical: knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, Internet), walkie‑talkie use, and reading price/product release sheets. Physical: fast pace, effective customer and team communication, maneuver the sales floor and stock room (climbing, bending, kneeling), lift up to 25 pounds frequently and up to 50 pounds when handling cartons. Schedule: flexible schedule including nights, weekends, holidays, and high‑traffic retail days. Our Competencies for All Employees
Courage: provides actionable feedback and faces problems quickly. Creativity: generates new, unique ideas and connects unrelated concepts. Customer Focus: meets internal and external customers’ expectations and uses feedback for improvement. Dealing With Ambiguity: copes with change and acts without full picture. Drive for Results: consistently exceeds goals and pushes self and others. Interpersonal Savvy: builds constructive and effective relationships. Learning on the Fly: learns quickly, experiments, and solves problems. Our Competencies for All People Managers
Strategic Agility: anticipates future trends, consults broad knowledge and paints credible visions. Developing Direct Reports and Others: provides challenging tasks, holds development discussions, constructs careers plans. Building Effective Teams: blends people into teams, fosters morale, shares wins and successes. Americans With Disabilities Act (ADA)
Tapestry, Inc. provides reasonable accommodation for disabilities or religious beliefs.
Contact Tapestry People Services at 1‑855‑566‑9264 or employeerelations@tapestry.com. Work Setup
Base pay range: $15.00 – $19.50 Hourly. General Description of All Benefits: Health benefits (medical, dental, vision), life insurance, disability insurance, a 401(k) savings plan, and paid time off for wellness needs and vacations.
Eligible employees may also receive discounts on certain products and incentive compensation. Seniority Level
Entry level. Employment Type
Full-time. Job Function
Other (Retail Apparel and Fashion). Visit Coach at
www.coach.com
for more information.
#J-18808-Ljbffr