Koud
Informações Gerais
Koud is looking for a IT Support to work with one of our clients. Habilidades
MS Office 365 Zendesk Jira Windows Server Cisco ISE Azure AD SharePoint Citrix Desktop Grafana Forcepoint Bloomberg English Responsabilities
Support and Maintain organizational computers systems, desktops, peripherals, and mobiles devices; Installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment; Troubleshooting problem areas in person e by telephone; Assistance to the end-user anytime Assists with testing of clinical applications with users and appropriate applications teams; Investigates problems between applications and other interfaced systems and instruments; Assists in coordination with vendors on break/fix issues (vendor installs, monitors and maintains all remote software systems); Provide tier 1, 2 and 3 level technical support to end users and clients; Respond to tickets in the JIRA, Zendesk and Service Now Ticketing Systems; Monitor the JIRA, Zendesk and Service Now ticket queues for issues and/or requests submitted by end users or management. Tickets ranging from hardware/software issues, software installation requests, and network resource access; Ticket/request escalations to the correct division/dept. for completion or resolution; End user desk side support for Windows OS operating systems-based systems; Software management, diagnostic testing, and the utilization of remote-control tools used to troubleshoot and find a solution to various issues experienced by end user; Hardware asset break/fix, warranty coverage processing; Asset management and control; Supporting MS office 365 applications. Required Skills
Living in New York; Experience in IT Support; Experience with MS office 365; Experience with JIRA, Zendesk and Now Ticketing Systems; Infrastructure; Windows Server 16, 19, and 22 Operation Administration; Managing and providing support for SSM; Azure AD – Intune, MDM, and MAM; Apple Business Manager (non-priority); Dynamics; Desktop Support; Cisco ISE; Exchange – Administration and support (mobile and desktop); CUCM Support; IPC Support: Ticket routing to Brazil team and troubleshooting; Inspira; Confluence; Citrix Desktop; Proofpoint: Read-only access but ability to troubleshoot; Creation of groups in SharePoint (administrative skills needed for Texas); Inventory management; Print server administration (Sharp and Papercut); Cisco AnyConnect VPN and GlobalProtect; Cisco teleconference; Monitoring: Grafana; Finance applications: Bloomberg, Net x 360, and Market Axess; Also using: Forcepoint and CrowdStrike; Fluent in English.
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Koud is looking for a IT Support to work with one of our clients. Habilidades
MS Office 365 Zendesk Jira Windows Server Cisco ISE Azure AD SharePoint Citrix Desktop Grafana Forcepoint Bloomberg English Responsabilities
Support and Maintain organizational computers systems, desktops, peripherals, and mobiles devices; Installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment; Troubleshooting problem areas in person e by telephone; Assistance to the end-user anytime Assists with testing of clinical applications with users and appropriate applications teams; Investigates problems between applications and other interfaced systems and instruments; Assists in coordination with vendors on break/fix issues (vendor installs, monitors and maintains all remote software systems); Provide tier 1, 2 and 3 level technical support to end users and clients; Respond to tickets in the JIRA, Zendesk and Service Now Ticketing Systems; Monitor the JIRA, Zendesk and Service Now ticket queues for issues and/or requests submitted by end users or management. Tickets ranging from hardware/software issues, software installation requests, and network resource access; Ticket/request escalations to the correct division/dept. for completion or resolution; End user desk side support for Windows OS operating systems-based systems; Software management, diagnostic testing, and the utilization of remote-control tools used to troubleshoot and find a solution to various issues experienced by end user; Hardware asset break/fix, warranty coverage processing; Asset management and control; Supporting MS office 365 applications. Required Skills
Living in New York; Experience in IT Support; Experience with MS office 365; Experience with JIRA, Zendesk and Now Ticketing Systems; Infrastructure; Windows Server 16, 19, and 22 Operation Administration; Managing and providing support for SSM; Azure AD – Intune, MDM, and MAM; Apple Business Manager (non-priority); Dynamics; Desktop Support; Cisco ISE; Exchange – Administration and support (mobile and desktop); CUCM Support; IPC Support: Ticket routing to Brazil team and troubleshooting; Inspira; Confluence; Citrix Desktop; Proofpoint: Read-only access but ability to troubleshoot; Creation of groups in SharePoint (administrative skills needed for Texas); Inventory management; Print server administration (Sharp and Papercut); Cisco AnyConnect VPN and GlobalProtect; Cisco teleconference; Monitoring: Grafana; Finance applications: Bloomberg, Net x 360, and Market Axess; Also using: Forcepoint and CrowdStrike; Fluent in English.
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