Jobs via Dice
Randstad Digital is hiring an onsite Senior Desktop Technician in Orange, TX (77630) for a 12‑month contract. This role reports to the Solutions team and requires 8 am to 5 pm work hours.
Pay range $25.00/hr – $28.00/hr
Summary A Senior Desktop Support Technician plays a crucial role in ensuring the seamless operation of an organization’s IT infrastructure. This position involves providing advanced technical assistance and support to end‑users, diagnosing and resolving complex hardware and software issues, and implementing best practices to optimize system performance. Senior technicians take ownership of workstation deployments and ensure employees have reliable desktops, laptops, and essential computing tools to maximize productivity.
Responsibilities
Single point of user resolution for all technology devices including desktops, laptops, tablets, mobile devices, printing, wireless networking, audio/visual equipment, etc.
Use Remedy incident logging system to maintain incidents and requests through the complete ticket life cycle to agreed service standards and service levels.
Perform trouble call resolution, diagnosis of complex problems, advanced problem resolution, user support follow‑up, and technician interaction with other IT employees, co‑workers, and outside vendors.
Provision and administer user accounts, distribution groups, and security groups in Active Directory.
Escalate to operations, solutions, infrastructure engineering, or appropriate resolver team when assistance is needed.
End‑User Device Management: Serve as the primary point of resolution for all technology related concerns, including desktops, laptops, tablets, mobile devices, printers, wireless networks, and audiovisual equipment.
Incident Management: Utilize the Smart IT for incident logging system to track and manage requests through their full lifecycle, maintaining compliance with service standards.
Advanced Troubleshooting: Diagnose and resolve complex technical issues, ensuring timely and effective solutions through follow‑ups and collaboration.
Escalation & Collaboration: Work closely with operations, solutions teams, infrastructure engineering, and other resolver groups to elevate and address critical IT challenges.
Project Implementation: Assist in IT infrastructure upgrades, migrations, and deployments.
Qualifications
Desktop Support: Advanced troubleshooting for hardware and software issues.
Operating Systems: Proficiency in Windows 10/11, Android, and iOS.
Networking: Understanding of Intune, Azure, Active Directory, and remote desktop services.
Hardware Troubleshooting: Diagnosing and repairing desktops, laptops, and peripherals.
Customer‑Centric Support: Provide high‑quality technical assistance, engaging with employees across all organizational levels to address IT needs.
Equal Opportunity Employer Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact us.
Benefits Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. Randstad Digital offers a comprehensive benefits package, including medical, prescription, dental, vision, AD&D, and life insurance offerings, short‑term disability, and a 401(k) plan (all benefits are based on eligibility).
Application For immediate review and consideration, please email resume to Email. This posting is open for thirty (30) days.
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Pay range $25.00/hr – $28.00/hr
Summary A Senior Desktop Support Technician plays a crucial role in ensuring the seamless operation of an organization’s IT infrastructure. This position involves providing advanced technical assistance and support to end‑users, diagnosing and resolving complex hardware and software issues, and implementing best practices to optimize system performance. Senior technicians take ownership of workstation deployments and ensure employees have reliable desktops, laptops, and essential computing tools to maximize productivity.
Responsibilities
Single point of user resolution for all technology devices including desktops, laptops, tablets, mobile devices, printing, wireless networking, audio/visual equipment, etc.
Use Remedy incident logging system to maintain incidents and requests through the complete ticket life cycle to agreed service standards and service levels.
Perform trouble call resolution, diagnosis of complex problems, advanced problem resolution, user support follow‑up, and technician interaction with other IT employees, co‑workers, and outside vendors.
Provision and administer user accounts, distribution groups, and security groups in Active Directory.
Escalate to operations, solutions, infrastructure engineering, or appropriate resolver team when assistance is needed.
End‑User Device Management: Serve as the primary point of resolution for all technology related concerns, including desktops, laptops, tablets, mobile devices, printers, wireless networks, and audiovisual equipment.
Incident Management: Utilize the Smart IT for incident logging system to track and manage requests through their full lifecycle, maintaining compliance with service standards.
Advanced Troubleshooting: Diagnose and resolve complex technical issues, ensuring timely and effective solutions through follow‑ups and collaboration.
Escalation & Collaboration: Work closely with operations, solutions teams, infrastructure engineering, and other resolver groups to elevate and address critical IT challenges.
Project Implementation: Assist in IT infrastructure upgrades, migrations, and deployments.
Qualifications
Desktop Support: Advanced troubleshooting for hardware and software issues.
Operating Systems: Proficiency in Windows 10/11, Android, and iOS.
Networking: Understanding of Intune, Azure, Active Directory, and remote desktop services.
Hardware Troubleshooting: Diagnosing and repairing desktops, laptops, and peripherals.
Customer‑Centric Support: Provide high‑quality technical assistance, engaging with employees across all organizational levels to address IT needs.
Equal Opportunity Employer Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact us.
Benefits Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. Randstad Digital offers a comprehensive benefits package, including medical, prescription, dental, vision, AD&D, and life insurance offerings, short‑term disability, and a 401(k) plan (all benefits are based on eligibility).
Application For immediate review and consideration, please email resume to Email. This posting is open for thirty (30) days.
#J-18808-Ljbffr