Client Service Associate

Posted Thursday, July 3, 2025 at 6:00 AM COMPANY OVERVIEW LifeBridge Financial Group is an independent financial planning and investment management firm with offices in Houston, TX, and Waco, TX. We believe financial success is deeply rooted in trust, transparency, and collaboration. We aim to exceed expectations through personalized interactions and tailored solutions, anticipating needs and precisely navigating complexities. Overview The Client Service Associate (CSA) is vital in managing advisor and client files, generating reports, updating client information, preparing paperwork, and troubleshooting client issues. By leveraging the time of the Advisors and the Director of Operations, you ensure efficiency while delivering exceptional service. Your polished communication, strong customer service, and problem-solving skills will be key to confidently meeting the needs of clients and staff. ESSENTIAL DUTIES AND RESPONSIBILITIES To perform this role successfully, the individual must be able to perform each essential duty: Support client meeting preparation and follow-up, including assembling requisite paperwork, report generation, appointment scheduling, and post-meeting documentation Address client inquiries regarding operations processes, account requirements, and investments. Partner with a Broker Dealer for new account establishment, account maintenance, and compliance Process, submit, and service all account paperwork/requests Maintain CRM database; ensure adherence to appropriate client service models Maintain scanning and digital filing Handle check depositing, check forwarding, and maintenance of the firm blotter Build relationships with our clients and internal partners. Other responsibilities as assigned by the Director of Operations Measures of Success Overall client satisfaction, both prompted and unsolicited Positive feedback from the Lead advisor and staff interactions Accuracy and timeliness of paperwork and projects Ability to handle all client situations Implementation of projects on time KNOWLEDGE, SKILLS, AND/OR ABILITIES To perform this job successfully, the individual should have the following skills and abilities. Brings a minimum of two to five years of experience in the investment industry May hold a securities license Demonstrates expert knowledge of Microsoft Office applications, CRM systems, and other typical advisory systems Excellent communication skills, both verbal and in writing Willingness to be proactive and reach out to clients, both in writing and on the phone Strong relationship-building skills with both clients and vendors EDUCATION AND/OR EXPERIENCE Minimum of 2 years' experience in the investment industry CERTIFICATIONS, LICENSES, REGISTRATIONS: May hold a securities license or industry certification BENEFITS: Full health, vision, dental. 401(k) plans along with a host of voluntary plans such as car insurance, legal services and more (applicable to full time permanent employees). DISCLOSURE: By applying to a job at Bluespring Wealth Partners, a subsidiary of Kestra Financial, you are agreeing to the following statements: You acknowledge that if hired, Bluespring Wealth Partners may, obtain and use background information concerning your credit, character, general reputation, personal characteristics, work habits, performance and experience for evaluation for your potential employment. It is the policy of Bluespring Wealth Partners to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender, identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Bluespring Wealth Partners prohibits any such discrimination or harassment.

KESTRA VALUES:

Our Mission is Powering Financial Independence, enabling the growth and success of investing clients and the advisors who serve them. We do that by living our values: SERVE, MAKE IT HAPPEN, and ONE TEAM.

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