Heartland Veterinary Partners
Client Service Representative Warr Acres Animal Clinic
Heartland Veterinary Partners, Warr Acres, Oklahoma, United States
Client Service Representative – Warr Acres Animal Clinic
Practice: Warr Acres Animal Clinic is a trusted veterinary practice in Oklahoma City, OK. We offer many services to keep animal companions healthy and happy. Our commitment to excellence in veterinary medicine is matched only by our genuine love for animals.
More About The Role Reporting into the Practice Manager, the Client Service Representative (CSR) provides an exceptional experience to our clients during every interaction. The CSR performs practice administrative tasks such as record maintenance and appointment tracking, manages practice reception (visitor and telephone), maintains veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services.
Competencies
Patience & Compassion – Remaining professional while making Doctors, teammates, clients, and patients comfortable.
Collaboration & Teamwork – Coordinating actions with Doctors and practice team members.
Communicating – Conveying instructions to clients and teammates.
Active Listening – Following instructions of Doctors and patient owners.
Organization Skills – Tracking lab specimens, medications, patient instructions, workflow.
Client Satisfaction – Ensuring all interactions result in the highest level of client satisfaction.
Essential Responsibilities
Leads practice opening and closing procedures per Practice Manager instructions.
Ensures all public areas are clean and presentable.
Processes cash, checks, charge card payments and credit account payments.
Schedules appointments and ensures appropriate workflow.
Assists in updating client/patient files as needed.
Prepares and sends client correspondence.
Sends reminder notices and conducts re-calls to clients on a timely basis.
Performs backup of the computer system regularly.
Performs daily posting of business.
Welcomes clients and patients with a warm and friendly demeanor.
Answers incoming telephone calls applying proper telephone etiquette.
Presents clients with medications, instructions, new client kits and any other take home items.
Handles emergency situations with care, following established clinic policies.
Addresses client concerns in a calm, appropriate manner.
Requirements/Qualifications
Ability to work on weekends as required.
High school diploma or equivalent.
Previous veterinary experience preferred.
Client satisfaction references preferred.
Practices OSHA safety techniques including proper PPE.
Benefits Offered
Paid time off
Health insurance; dental insurance; vision insurance
Retirement benefits or accounts
Employee discount
Bonus incentive
Flexible work schedules
Career and professional development
Employee Assistance Program
Employee Referral Program
Benefits may vary depending on full or part time employment status according to company policy.
Pay Range USD $13.00 - USD $17.00 /Hr.
#J-18808-Ljbffr
More About The Role Reporting into the Practice Manager, the Client Service Representative (CSR) provides an exceptional experience to our clients during every interaction. The CSR performs practice administrative tasks such as record maintenance and appointment tracking, manages practice reception (visitor and telephone), maintains veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services.
Competencies
Patience & Compassion – Remaining professional while making Doctors, teammates, clients, and patients comfortable.
Collaboration & Teamwork – Coordinating actions with Doctors and practice team members.
Communicating – Conveying instructions to clients and teammates.
Active Listening – Following instructions of Doctors and patient owners.
Organization Skills – Tracking lab specimens, medications, patient instructions, workflow.
Client Satisfaction – Ensuring all interactions result in the highest level of client satisfaction.
Essential Responsibilities
Leads practice opening and closing procedures per Practice Manager instructions.
Ensures all public areas are clean and presentable.
Processes cash, checks, charge card payments and credit account payments.
Schedules appointments and ensures appropriate workflow.
Assists in updating client/patient files as needed.
Prepares and sends client correspondence.
Sends reminder notices and conducts re-calls to clients on a timely basis.
Performs backup of the computer system regularly.
Performs daily posting of business.
Welcomes clients and patients with a warm and friendly demeanor.
Answers incoming telephone calls applying proper telephone etiquette.
Presents clients with medications, instructions, new client kits and any other take home items.
Handles emergency situations with care, following established clinic policies.
Addresses client concerns in a calm, appropriate manner.
Requirements/Qualifications
Ability to work on weekends as required.
High school diploma or equivalent.
Previous veterinary experience preferred.
Client satisfaction references preferred.
Practices OSHA safety techniques including proper PPE.
Benefits Offered
Paid time off
Health insurance; dental insurance; vision insurance
Retirement benefits or accounts
Employee discount
Bonus incentive
Flexible work schedules
Career and professional development
Employee Assistance Program
Employee Referral Program
Benefits may vary depending on full or part time employment status according to company policy.
Pay Range USD $13.00 - USD $17.00 /Hr.
#J-18808-Ljbffr