Residence Inn Saddle River
Compensation Type : Hourly
Location : Residence Inn Saddle River, 7 Boroline Rd, Saddle River, NJ 07458
Overview Guest Service Agent AM/PM is responsible for providing attentive, courteous and efficient service to all guests during check‑in, throughout their stay, and at checkout while maximizing room revenue and occupancy.
Responsibilities
Greet and welcome all guests at the Front Desk in accordance with hotel standards.
Maintain proper operation of the PBX console and ensure all hotel standards are met.
Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
Log and deliver packages, mail and messages to guests and meeting rooms.
Review Front Office log and Trace File daily.
Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
Follow all cash handling and credit policies.
Be aware of all rates, packages and special promotions listed in the Red Book.
Be familiar with all in‑house groups and closed‑out dates.
Obtain all necessary information when taking room reservations and follow the rate‑quoting scenario.
Be familiar with hospitality terminology and emergency procedures.
Handle check‑ins and checkouts friendly, efficient and courteous.
Use proper two‑way radio etiquette when communicating with other employees.
Fully comprehend and operate all relevant aspects of the Front Desk computer system.
Perform and complete all shift checklist tasks timely and efficiently.
Complete bucket check, room rate verification report and housekeeping report.
Balance and prepare individual paperwork for closing shift according to hotel standards.
Maintain and market promotions and guest programs.
Maintain a clean work area and assist guests with safe deposit boxes.
Qualifications
College coursework in a related field helpful.
Experience in a hotel or related field preferred.
High School diploma or equivalent required.
Computer experience required.
Customer service experience preferred.
Flexible and long hours sometimes required.
Light work – up to 20 pounds of force occasionally, up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
Maintain a warm and friendly demeanor at all times.
Effective verbal and written communication with guests and employees.
Excellent listening, understanding and clarifying concerns raised by employees and guests.
Multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service‑oriented manner.
Attend all required hotel meetings and trainings.
Maintain regular attendance in compliance with hotel standards and scheduling.
Maintain high standards of personal appearance and grooming, wearing proper uniform and nametag.
Comply with hotel standards and regulations to encourage safe and efficient operations.
Maximize efforts toward productivity, identify problem areas and assist in implementing solutions.
Handle problems by anticipating, preventing, identifying and solving as needed.
Understand and apply complex information from various sources to meet objectives.
Cross‑train in other hotel related areas.
Maintain confidentiality of information.
Show initiative by anticipating guest or operational needs.
Perform other duties as requested by management.
Seniority Level Entry level
Employment Type Full‑time
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Location : Residence Inn Saddle River, 7 Boroline Rd, Saddle River, NJ 07458
Overview Guest Service Agent AM/PM is responsible for providing attentive, courteous and efficient service to all guests during check‑in, throughout their stay, and at checkout while maximizing room revenue and occupancy.
Responsibilities
Greet and welcome all guests at the Front Desk in accordance with hotel standards.
Maintain proper operation of the PBX console and ensure all hotel standards are met.
Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
Log and deliver packages, mail and messages to guests and meeting rooms.
Review Front Office log and Trace File daily.
Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
Follow all cash handling and credit policies.
Be aware of all rates, packages and special promotions listed in the Red Book.
Be familiar with all in‑house groups and closed‑out dates.
Obtain all necessary information when taking room reservations and follow the rate‑quoting scenario.
Be familiar with hospitality terminology and emergency procedures.
Handle check‑ins and checkouts friendly, efficient and courteous.
Use proper two‑way radio etiquette when communicating with other employees.
Fully comprehend and operate all relevant aspects of the Front Desk computer system.
Perform and complete all shift checklist tasks timely and efficiently.
Complete bucket check, room rate verification report and housekeeping report.
Balance and prepare individual paperwork for closing shift according to hotel standards.
Maintain and market promotions and guest programs.
Maintain a clean work area and assist guests with safe deposit boxes.
Qualifications
College coursework in a related field helpful.
Experience in a hotel or related field preferred.
High School diploma or equivalent required.
Computer experience required.
Customer service experience preferred.
Flexible and long hours sometimes required.
Light work – up to 20 pounds of force occasionally, up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
Maintain a warm and friendly demeanor at all times.
Effective verbal and written communication with guests and employees.
Excellent listening, understanding and clarifying concerns raised by employees and guests.
Multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service‑oriented manner.
Attend all required hotel meetings and trainings.
Maintain regular attendance in compliance with hotel standards and scheduling.
Maintain high standards of personal appearance and grooming, wearing proper uniform and nametag.
Comply with hotel standards and regulations to encourage safe and efficient operations.
Maximize efforts toward productivity, identify problem areas and assist in implementing solutions.
Handle problems by anticipating, preventing, identifying and solving as needed.
Understand and apply complex information from various sources to meet objectives.
Cross‑train in other hotel related areas.
Maintain confidentiality of information.
Show initiative by anticipating guest or operational needs.
Perform other duties as requested by management.
Seniority Level Entry level
Employment Type Full‑time
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