Front Desk Agent-Twelve Midtown Marriott Autograph Collection- Atlanta GA

Job Title: Front Desk Agent Location: Twelve Hotels & Residences Midtown – Atlanta, GA Reports To: Front Office Manager / Assistant General Manager Job Summary: As a Front Desk Agent at Twelve Hotels & Residences Midtown, you are the first point of contact for our guests and a key part of delivering exceptional service. You will greet guests with a warm welcome, handle check-ins and check-outs efficiently, and assist with a variety of guest needs throughout their stay. Your professionalism, local knowledge, and attention to detail will contribute to a seamless and memorable guest experience. Key Responsibilities: Warmly welcome guests upon arrival and provide prompt, courteous service throughout their stay Perform check-in, check-out, and room assignment procedures accurately and efficiently Respond to guest inquiries, requests, and complaints in a professional and timely manner Maintain up-to-date knowledge of hotel services, amenities, room features, and promotions Handle incoming calls, emails, and reservations with a customer-first approach Post charges, process payments, and balance cash drawer at the end of each shift Coordinate with Housekeeping and Maintenance teams to ensure guest satisfaction Communicate effectively with team members and other departments to ensure smooth operations Follow all safety, security, and company procedures and policies Represent the Twelve brand with professionalism, integrity, and hospitality Qualifications: Prior hotel front desk or customer service experience preferred Proficient with hotel systems (preferably Opera PMS or similar) and Microsoft Office Suite Excellent verbal and written communication skills Strong problem-solving skills and attention to detail Ability to remain calm and professional under pressure Flexible schedule, including evenings, weekends, and holidays High school diploma or equivalent required What We Offer: Competitive hourly rate and incentive opportunities Health, dental, and vision insurance (for eligible employees) Paid time off and holiday pay Hotel discounts at Twelve and partner properties A collaborative and inclusive work environment

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