Assistant Head Housekeeper

Objective: Enhance quality assurance standards, promote safety awareness, and enhance the guest experience by having a willing, urgent, and can-do attitude. Additionally, be a productive member of the hotel team by communicating with supervisors and co-workers effectively. Most importantly, enhance the guest experience by making a positive contribution to the position, the team, and to the hotel. Principal Roles and Responsibilities: Supervise the operations of the housekeeping and laundry areas to ensure the achievement of departmental productivity objectives and service quality standards. Assign guest room housekeeper cleaning station(s). Inspect guest rooms after housekeepers are finished. Correct any oversights. Report guest room status to housekeeper. Inspect storerooms. Report due-out status to front desk. Inspect for needed repairs, report maintenance problems immediately, and follow up to ensure the work has been completed. Inspect equipment to ensure safe operation. Perform hiring, training, and provide career development for housekeeping staff. Complete scheduling staff and work according to forecasted occupancy. Report vacant/clean guest rooms to front desk every two (2) hours. Administer lost and found program. Supervise the preparation of VIP rooms and ensure VIP turndown when needed. Function as housekeeper as assigned. Any other duties and tasks as assigned by management. Physical Requirements: Carry, lift, push, pull, move items weighing up to 50 pounds on your own. Heavier items will be a team lift. Frequent bending, stooping, kneeling, climbing, standing, crawling, and moving about the facility.

#J-18808-Ljbffr