Allport Cargo Services USA, Inc.
3PL Operations Account Manager NC
Allport Cargo Services USA, Inc., Charlotte, North Carolina, United States, 28245
Join to apply for the
3PL Operations Account Manager NC
role at
Allport Cargo Services USA, Inc. Join to apply for the
3PL Operations Account Manager NC
role at
Allport Cargo Services USA, Inc. Supply Chain 3PL Account Manager
What makes Allport Cargo Services a success is our people and their commitment to excellence!
Our team of global logistics professionals brings together decades of experience in every link of the supply chain. With the diversity of our business, Allport Cargo Services provides a wide range of challenging opportunities and an ideal environment for career-minded individuals. We are currently looking for a Supply Chain 3PL Account Manager to join our growing US Operations team.
Position Summary
Seeking candidates with 3PL experience either on the provider or customer side. Responsible for operational and technical management for named ACS accounts. Position will facilitate, monitor, and integrate the ACS USA service offering, both internally and externally, to optimize service delivery, customer value/satisfaction, and to drive continuous improvement.
Duties And Responsibilities
Own and manage the overall execution of an account at an operations management level, carrying out specific requirements as documented in the customer SOP and destination account management document. Maintain strong contact/relationships with global customers and ACS regions supporting those customers. Strong Presentation and inter-personal skills are essential to interface regularly with customers and develop relationships. Develop and maintain in-depth knowledge of customer’s business and associated supply chain requirements. Drive operational excellence, improvement, and operational SOP execution / compliance / quality. Create internal performance score-carding. Conduct root cause analysis Develop and ensure necessary metrics/KPI’s are maintained and sustained for all operational aspects of the business. Implement solutions to address and correct identified issues proactively. Provide root cause analysis, drive continuous improvements and execution of solutions. Minimize customer-perceived service failures through planned performance monitoring and operational guidance. Monitor service levels to ensure that performance statistics meet customer and ACS contractual requirements. Ensure compliance to operational, regulatory, and administrative policies and procedures. Execute customer’s strategic initiatives to drive continuous process improvement and create long term value. Analyze both new and existing businesses to generate additional revenue opportunities. Implementation Project Management Escalation Line EDI troubleshooting and issue resolution. Participate in ACS global and regional control tower management discussions to share best practices. Account activities supported by Infor Nexus platform for workflow management. Business Intelligence- Creation and Analysis of customer reports. Prepare and facilitate QBR’s. Ensure the transfer of best practices throughout the area of responsibility. Ensure resource management / equipment planning processes are properly defined, deployed, and measured.
Education/Requirements
BS in Logistics / Supply Chain / International business / Project Management; equivalent in experience. (minimum 5 years) Analytical thinker with strong quantitative, and advanced Excel skills. Ability to manipulate data in Excel utilizing formulas, V Look Up and other advanced functions. Advanced Microsoft Office Suite. Ability to convert data from Excel into PowerPoint presentations. Knowledge of Infor Nexus Operating System a Plus. Strong interpersonal skills and ability to communicate professionally with co-workers and vendors at all levels.
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Sales and Business Development Industries Transportation, Logistics, Supply Chain and Storage Referrals increase your chances of interviewing at Allport Cargo Services USA, Inc. by 2x Get notified about new Account Manager jobs in
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3PL Operations Account Manager NC
role at
Allport Cargo Services USA, Inc. Join to apply for the
3PL Operations Account Manager NC
role at
Allport Cargo Services USA, Inc. Supply Chain 3PL Account Manager
What makes Allport Cargo Services a success is our people and their commitment to excellence!
Our team of global logistics professionals brings together decades of experience in every link of the supply chain. With the diversity of our business, Allport Cargo Services provides a wide range of challenging opportunities and an ideal environment for career-minded individuals. We are currently looking for a Supply Chain 3PL Account Manager to join our growing US Operations team.
Position Summary
Seeking candidates with 3PL experience either on the provider or customer side. Responsible for operational and technical management for named ACS accounts. Position will facilitate, monitor, and integrate the ACS USA service offering, both internally and externally, to optimize service delivery, customer value/satisfaction, and to drive continuous improvement.
Duties And Responsibilities
Own and manage the overall execution of an account at an operations management level, carrying out specific requirements as documented in the customer SOP and destination account management document. Maintain strong contact/relationships with global customers and ACS regions supporting those customers. Strong Presentation and inter-personal skills are essential to interface regularly with customers and develop relationships. Develop and maintain in-depth knowledge of customer’s business and associated supply chain requirements. Drive operational excellence, improvement, and operational SOP execution / compliance / quality. Create internal performance score-carding. Conduct root cause analysis Develop and ensure necessary metrics/KPI’s are maintained and sustained for all operational aspects of the business. Implement solutions to address and correct identified issues proactively. Provide root cause analysis, drive continuous improvements and execution of solutions. Minimize customer-perceived service failures through planned performance monitoring and operational guidance. Monitor service levels to ensure that performance statistics meet customer and ACS contractual requirements. Ensure compliance to operational, regulatory, and administrative policies and procedures. Execute customer’s strategic initiatives to drive continuous process improvement and create long term value. Analyze both new and existing businesses to generate additional revenue opportunities. Implementation Project Management Escalation Line EDI troubleshooting and issue resolution. Participate in ACS global and regional control tower management discussions to share best practices. Account activities supported by Infor Nexus platform for workflow management. Business Intelligence- Creation and Analysis of customer reports. Prepare and facilitate QBR’s. Ensure the transfer of best practices throughout the area of responsibility. Ensure resource management / equipment planning processes are properly defined, deployed, and measured.
Education/Requirements
BS in Logistics / Supply Chain / International business / Project Management; equivalent in experience. (minimum 5 years) Analytical thinker with strong quantitative, and advanced Excel skills. Ability to manipulate data in Excel utilizing formulas, V Look Up and other advanced functions. Advanced Microsoft Office Suite. Ability to convert data from Excel into PowerPoint presentations. Knowledge of Infor Nexus Operating System a Plus. Strong interpersonal skills and ability to communicate professionally with co-workers and vendors at all levels.
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Sales and Business Development Industries Transportation, Logistics, Supply Chain and Storage Referrals increase your chances of interviewing at Allport Cargo Services USA, Inc. by 2x Get notified about new Account Manager jobs in
Charlotte, NC . SaaS Account Manager (OTE $150,000/year USD) - CXT Software
Senior Key Account Manager, Large Format (East)
Charlotte, NC $92,000.00-$113,000.00 2 weeks ago National Account Manager - Lowe's Interior Doors
Mooresville, NC $85,000.00-$95,000.00 3 weeks ago Charlotte, NC $80,000.00-$100,000.00 2 weeks ago Charlotte, NC $65,000.00-$160,000.00 1 month ago Charlotte, NC $45,000.00-$56,000.00 6 days ago Charlotte, NC $65,000.00-$85,000.00 1 month ago Outside Sales Regional Account Manager - Industrial Service and Repair Sales
LOWES NATIONAL ACCOUNTS MANAGER (Mooresville, North Carolina, United States, 28115)
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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr