Arch Telecom
Overview
Retail Associate Manager RAMSEY N Franklin Tpke role at Arch Telecom. We’re a national Wireless Preferred Retailer with 200+ retail stores across the U.S. Since ’93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer’s demand. About the role:
Retail Associate Managers (RAM) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom’s Core Values. RAMs are brand ambassadors who create energy and excitement around products and services. They thrive in a fast-paced, customer-focused environment, building meaningful connections with customers, uncovering needs, and educating, demonstrating, and recommending device and service solutions. This is a learning role where you will work with your team to develop required skills and assist the Retail Store Manager in daily operational duties. What you’ll do in your role
Learn and build proficiency in customer service while delivering a best-in-class experience and building loyalty. Help customers pick up where they left off in their shopping journey (online, through Customer Care, or in-store). Explore individual needs and provide hands-on demonstrations of the latest technology in-store. Sell alongside team members to find personalized solutions beyond devices and plans, including accessories and IoT devices. Guide customers through their purchasing experience with thoughtful questions, informative answers, and expert advice. Assist Retail Store Manager with daily operations and coaching. Digital tools and training:
Become proficient in in-store experience tools and processes to demonstrate: Coverage and LTE network capabilities in the customer’s neighborhood. Plans and services that enable customers to stay connected and reach their lifestyle goals. Device and account inspection, review, and troubleshooting. Complete training on in-store experience, new skills and processes, knowledge of systems and reference resources. Building relationships across channels:
Partner with employees across departments to: Own the customer experience and resolve issues for a seamless environment. Identify and hand off small business leads. Develop strong peer relationships for the company’s success. Provide first-class customer experience with a positive team culture. The ideal candidate will bring
Leadership Competitive drive and confidence to succeed in a fast-paced sales environment Willingness to lead your team, share best practices, and resolve customer issues Operational, financial, and performance management capabilities Amazing communication skills with both teams and customers Prior wireless sales experience What’s in it for you?
Employee Stock Ownership Program (ESOP) Competitive hourly pay Bonus earnings Automatic raises when reaching attainable milestones Career advancement opportunities A culture of care & excellence Health benefits for full-time employees What you must have
Be at least 18 years old High school degree or GED Ability to stand for long periods Ability to lift objects up to 25 lbs Reliable transportation Full-time availability (40 hours) Diversity & Inclusion is a foundational principle of Arch Telecom. We welcome everyone to our team. Apply now: www.archtelecom.net Inquiries: Recruiting@archtelecom.net
#J-18808-Ljbffr
Retail Associate Manager RAMSEY N Franklin Tpke role at Arch Telecom. We’re a national Wireless Preferred Retailer with 200+ retail stores across the U.S. Since ’93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer’s demand. About the role:
Retail Associate Managers (RAM) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom’s Core Values. RAMs are brand ambassadors who create energy and excitement around products and services. They thrive in a fast-paced, customer-focused environment, building meaningful connections with customers, uncovering needs, and educating, demonstrating, and recommending device and service solutions. This is a learning role where you will work with your team to develop required skills and assist the Retail Store Manager in daily operational duties. What you’ll do in your role
Learn and build proficiency in customer service while delivering a best-in-class experience and building loyalty. Help customers pick up where they left off in their shopping journey (online, through Customer Care, or in-store). Explore individual needs and provide hands-on demonstrations of the latest technology in-store. Sell alongside team members to find personalized solutions beyond devices and plans, including accessories and IoT devices. Guide customers through their purchasing experience with thoughtful questions, informative answers, and expert advice. Assist Retail Store Manager with daily operations and coaching. Digital tools and training:
Become proficient in in-store experience tools and processes to demonstrate: Coverage and LTE network capabilities in the customer’s neighborhood. Plans and services that enable customers to stay connected and reach their lifestyle goals. Device and account inspection, review, and troubleshooting. Complete training on in-store experience, new skills and processes, knowledge of systems and reference resources. Building relationships across channels:
Partner with employees across departments to: Own the customer experience and resolve issues for a seamless environment. Identify and hand off small business leads. Develop strong peer relationships for the company’s success. Provide first-class customer experience with a positive team culture. The ideal candidate will bring
Leadership Competitive drive and confidence to succeed in a fast-paced sales environment Willingness to lead your team, share best practices, and resolve customer issues Operational, financial, and performance management capabilities Amazing communication skills with both teams and customers Prior wireless sales experience What’s in it for you?
Employee Stock Ownership Program (ESOP) Competitive hourly pay Bonus earnings Automatic raises when reaching attainable milestones Career advancement opportunities A culture of care & excellence Health benefits for full-time employees What you must have
Be at least 18 years old High school degree or GED Ability to stand for long periods Ability to lift objects up to 25 lbs Reliable transportation Full-time availability (40 hours) Diversity & Inclusion is a foundational principle of Arch Telecom. We welcome everyone to our team. Apply now: www.archtelecom.net Inquiries: Recruiting@archtelecom.net
#J-18808-Ljbffr