Sonic Automotive
eSales Agent - Beverly Hills BMW
Sonic Automotive, Los Angeles, California, United States, 90079
1 day ago Be among the first 25 applicants
Company Description
Company Description
Beverly Hills BMW
is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!
Salary: $19/hr + commission (based on performance)
Our Associates Are Happy To Work Here Because
We boast the lowest turnover in the industry. We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards). We are committed to developing and promoting within the company. Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO. We encourage peer to peer teamwork and recognition. Special benefits to purchasing and leasing a car. Personal Automotive Concierge Service.
If you want to find out more about the types of jobs we have here, we've highlighted a few.
We're proud of what we're doing here. Come and join us!
Job Description
The
eSales Agent
is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The eSales Agent’s responsibility is to deliver a premium customer experience by responding to inquiries promptly, professionally, accurately, and courteously.
This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance, and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships.
If applicable, the eSales Agent will report to the Traffic Manager, or Sales Manager. Compensation is tied to appointment and sales performance.
Duties And Responsibilities
Answer inbound phone calls, internet inquiries, and chats Provide guests with timely, relevant responses to address customer questions and needs Facilitate providing guests price and purchasing information Provide payment options and quotes Generate sales and acquisition appointments Manage organizers to stay up to date with follow up of all active guests Adhere to specific outreach cadence required for new inquiries Maintain a thorough understanding of KPIs
Qualifications
Preferred:
Minimum 1 year call center or sales focused experience Able to set priorities, multi-task, and achieve goals Ability to perform in a fast paced environment Ability to work on a team Exceptional communication skills, both written and verbal Highly proficient in verbal phone skills Ability to establish and maintain strong internal and external relationships Strong organizational and time management skills Must be adaptable to change Proficient using a computer Evening and weekend schedule availability required
Required
All applicants must be authorized to work in the USA. Valid Driver's License and good driving record. All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.
Additional Information
Compensation (Draw / Commission):
19.00 per hour plus commission If meeting and exceeding sales goals and quotas The eSales Position has a Pay Scale consisting of the following elements and ranges. Wages include Base. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $19.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $19.00 (if baseline benchmarks are not met) without any fixed upper limit*
**All your information will be kept confidential according to EEOC guidelines** Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Customer Service Industries Motor Vehicle Manufacturing Referrals increase your chances of interviewing at Sonic Automotive by 2x Sign in to set job alerts for “Agent” roles.
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Company Description
Beverly Hills BMW
is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!
Salary: $19/hr + commission (based on performance)
Our Associates Are Happy To Work Here Because
We boast the lowest turnover in the industry. We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards). We are committed to developing and promoting within the company. Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO. We encourage peer to peer teamwork and recognition. Special benefits to purchasing and leasing a car. Personal Automotive Concierge Service.
If you want to find out more about the types of jobs we have here, we've highlighted a few.
We're proud of what we're doing here. Come and join us!
Job Description
The
eSales Agent
is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The eSales Agent’s responsibility is to deliver a premium customer experience by responding to inquiries promptly, professionally, accurately, and courteously.
This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance, and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships.
If applicable, the eSales Agent will report to the Traffic Manager, or Sales Manager. Compensation is tied to appointment and sales performance.
Duties And Responsibilities
Answer inbound phone calls, internet inquiries, and chats Provide guests with timely, relevant responses to address customer questions and needs Facilitate providing guests price and purchasing information Provide payment options and quotes Generate sales and acquisition appointments Manage organizers to stay up to date with follow up of all active guests Adhere to specific outreach cadence required for new inquiries Maintain a thorough understanding of KPIs
Qualifications
Preferred:
Minimum 1 year call center or sales focused experience Able to set priorities, multi-task, and achieve goals Ability to perform in a fast paced environment Ability to work on a team Exceptional communication skills, both written and verbal Highly proficient in verbal phone skills Ability to establish and maintain strong internal and external relationships Strong organizational and time management skills Must be adaptable to change Proficient using a computer Evening and weekend schedule availability required
Required
All applicants must be authorized to work in the USA. Valid Driver's License and good driving record. All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.
Additional Information
Compensation (Draw / Commission):
19.00 per hour plus commission If meeting and exceeding sales goals and quotas The eSales Position has a Pay Scale consisting of the following elements and ranges. Wages include Base. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $19.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $19.00 (if baseline benchmarks are not met) without any fixed upper limit*
**All your information will be kept confidential according to EEOC guidelines** Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Customer Service Industries Motor Vehicle Manufacturing Referrals increase your chances of interviewing at Sonic Automotive by 2x Sign in to set job alerts for “Agent” roles.
Airline Ticketing Agent in LAX Airport - Starting Pay $21.28/hr with Health Coverage
Los Angeles, CA $2,031.00-$2,031.00 1 month ago Los Angeles, CA $97,300.00-$125,544.00 2 weeks ago Customer Relations Representative - State Farm Agent Team Member
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Whittier, CA $60,000.00-$80,000.00 9 months ago Customer Relations Representative - State Farm Agent Team Member
Culver City, CA $50,000.00-$75,000.00 9 months ago Customer Relations Representative - State Farm Agent Team Member
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Whittier, CA $40,000.00-$55,000.00 2 years ago Customer Service Representative - State Farm Agent Team Member
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Culver City, CA $20.00-$24.00 4 months ago Los Angeles Metropolitan Area 1 month ago Account Associate - State Farm Agent Team Member
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South Pasadena, CA $36,000.00-$48,000.00 2 years ago Front Desk Agent - Marriott Beverly Hills
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr