Bally's
Overview
Bally’s Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally’s Interactive International, Bally Bet, and Bally Casino platforms. With 10,600 employees, the company’s casino operations include approximately 15,300 slot machines, 580 table games, and 3,800 hotel rooms. Bally’s also has rights to developable land in Las Vegas following the closure of the Tropicana. Upon completion of the announced merger with The Queen Casino & Entertainment Inc. ("Queen"), the portfolio is expected to grow with four additional casinos across three states, including an expansion into Iowa. Queen will add over 900 employees and operations that include approximately 2,400 slot machines, 50 table games, and 150 hotel rooms to Bally’s portfolio. Bally’s will also become the successor of Queen’s stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT). The Role
Oversees the operations of the assigned area, ensuring compliance with government and company regulations, internal controls, and departmental policies and procedures. Responsibilities
Ensures proper procedure is used by all dealers under supervision. Verifies all gaming table transactions in the supervised area. Maintains awareness of activity on games in the area of supervision; settles disputes and escalates issues when appropriate. Verifies issuance of credit after completion of all authorization procedures. Motivates dealers to provide superior customer service while following dealing procedures and maintaining proper game pace. Directly responsible for customer service objectives. Inspires others with clear direction by demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model. Conveys positive energy and enthusiasm focused on guest interaction. Continuously improves service by evaluating service breakdowns using guest feedback, data, and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to involve team members in service improvements. Immediately addresses service breakdowns and follows up to ensure guest satisfaction. Keeps the team informed of property promotions and events. Develops highly skilled, successful employees, sets realistic and measurable service standards, and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals, and business strategy. Addresses employee performance issues, coaches for improvement, and provides ongoing feedback. Uses EOS data to improve the workplace, listens to employees, recognizes and rewards performance. Follows company policies, procedures, and regulations, maintains accurate records, and completes performance reviews timely. Takes personal responsibility for creating an atmosphere of luck. Other duties as assigned. Qualifications
Supervisory skill Communication skills Organizational skill Preferred Experience & Certifications
Experience Knowledge of casino rules, procedures, and regulations as applied to the game(s) under supervision. Direct dealing experience with the game(s) contained in the assigned pit area. Licenses & Certifications Preferred NJ Casino Employee Registration What’s in it for you
Competitive Salary with annual performance reviews Comprehensive health coverage plan including medical, dental, and vision 401(K)/Company Match Access Perks and Childcare discounts Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities; duties may change at any time with or without notice. Let Bally’s Bet on You – We can’t wait to meet you! Premier is an equal opportunity employer subject to the rules and regulations of the NJDGE.
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Bally’s Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally’s Interactive International, Bally Bet, and Bally Casino platforms. With 10,600 employees, the company’s casino operations include approximately 15,300 slot machines, 580 table games, and 3,800 hotel rooms. Bally’s also has rights to developable land in Las Vegas following the closure of the Tropicana. Upon completion of the announced merger with The Queen Casino & Entertainment Inc. ("Queen"), the portfolio is expected to grow with four additional casinos across three states, including an expansion into Iowa. Queen will add over 900 employees and operations that include approximately 2,400 slot machines, 50 table games, and 150 hotel rooms to Bally’s portfolio. Bally’s will also become the successor of Queen’s stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT). The Role
Oversees the operations of the assigned area, ensuring compliance with government and company regulations, internal controls, and departmental policies and procedures. Responsibilities
Ensures proper procedure is used by all dealers under supervision. Verifies all gaming table transactions in the supervised area. Maintains awareness of activity on games in the area of supervision; settles disputes and escalates issues when appropriate. Verifies issuance of credit after completion of all authorization procedures. Motivates dealers to provide superior customer service while following dealing procedures and maintaining proper game pace. Directly responsible for customer service objectives. Inspires others with clear direction by demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model. Conveys positive energy and enthusiasm focused on guest interaction. Continuously improves service by evaluating service breakdowns using guest feedback, data, and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to involve team members in service improvements. Immediately addresses service breakdowns and follows up to ensure guest satisfaction. Keeps the team informed of property promotions and events. Develops highly skilled, successful employees, sets realistic and measurable service standards, and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals, and business strategy. Addresses employee performance issues, coaches for improvement, and provides ongoing feedback. Uses EOS data to improve the workplace, listens to employees, recognizes and rewards performance. Follows company policies, procedures, and regulations, maintains accurate records, and completes performance reviews timely. Takes personal responsibility for creating an atmosphere of luck. Other duties as assigned. Qualifications
Supervisory skill Communication skills Organizational skill Preferred Experience & Certifications
Experience Knowledge of casino rules, procedures, and regulations as applied to the game(s) under supervision. Direct dealing experience with the game(s) contained in the assigned pit area. Licenses & Certifications Preferred NJ Casino Employee Registration What’s in it for you
Competitive Salary with annual performance reviews Comprehensive health coverage plan including medical, dental, and vision 401(K)/Company Match Access Perks and Childcare discounts Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities; duties may change at any time with or without notice. Let Bally’s Bet on You – We can’t wait to meet you! Premier is an equal opportunity employer subject to the rules and regulations of the NJDGE.
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