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Hyosung - North America

ATM Technician (4322)

Hyosung - North America, Hartford, Connecticut, us, 06112

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ATM Technician (4322)

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Hyosung - North America

Base pay range

$24.00/hr - $27.00/hr

Overview Nautilus Hyosung America, Inc. (HYOSUNG) is a world leader in ATM self-service technologies. We have built a reputation for innovation by continually researching, developing and delivering quality ATM products – flexible products that adapt to our changing world and our customers’ changing needs.

Job Summary The Field Service Engineer will be responsible for service and maintenance of Automated Teller Machines (ATMs) located in several service areas. The Field Service Engineer will provide on-site support for ATMs including repair, maintenance and replacement services. When not traveling, it will be possible that the Field Service Engineer will participate in the training of other new NHA Field Service Engineers and assist with the staging and integration of ATMs.

Essential Functions

Installation, repair, software loading and maintenance of ATMs or other products in a defined geographic territory.

Train bank staff or vendors on required maintenance tasks of equipment.

Work with internal and external support departments to provide maintenance support to the end user.

Maintain all Service Level Agreements as defined per customer contract.

Work on products and services of medium to high complexity.

Up to 30% travel for work to areas outside home geography, often at short notice.

Perform preventive maintenance functions of an ATM including diagnostics, testing and cleaning.

Manage spare parts and follow all inventory processes.

Complete administrative reports within time lines allotted.

Complete tasks as assigned by supervisor or applicable NHA staff members.

Flexible work schedule with on-call duty.

Work independently with minimal supervision.

Provide an extraordinary customer service experience to customers meeting service obligations and demands.

Maintain company property in good working conditions.

Maintain a valid driver’s license.

Responsible with company credit card usage and expense reporting.

Must follow all security procedures and policies.

Other duties as assigned.

Education And Experience

May require an Associate’s Degree in Electronics or equivalent experience, prior ATM experience preferred, but not required, or 3-5 years of experience in field service

Solid understanding of electronics and electro-mechanical equipment operation.

Ability to use analog and digital voltmeters.

Ability to use hand tools and carry heavy parts up to 80 lbs.

Ability to work extended hours, including beyond assigned shift with no notice when required.

Ability to travel to other areas of the country (30-40% travel may be required).

Ability to work all shifts, which may include weekends and holidays.

On-Call duty required for all FSE positions. Compensation is provided for On-Call duty.

Physical Demands

Talk and hear; use hands and fingers to handle or feel.

Sit, stand, walk, reach with arms and hands, climb or balance, stoop, kneel, crouch or crawl.

Lift 50 lbs without assistance. May be asked to lift up to 80 lbs with assistance.

Vision requirements include close vision.

Work Environment

Occasional exposure to moving mechanical parts and vehicles.

Noise level is usually quiet to moderate.

High-security position with potential risk exposure; security training and awareness required.

Nautilus Hyosung America, Inc. recognizes and values the diversity of its employees, customers and business partners. Equal Opportunity Employer ~ Minorities/Females/Disabled/Veteran

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Engineering and Information Technology

Industries

IT Services and IT Consulting

Seniority level, employment type, job function and industries are provided as part of the job listing.

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