First United Bank
We have a great team of friendly, talented and inspiring people at First United. As a learning organization, we take pride in offering exciting opportunities for employees to grow and follow their passions. That's one of the many reasons First United has been voted as one of the top places to work in Oklahoma since 2009! Browse this page to find out more about the First United culture and the many benefits of working here. Then, use our "Get Started" section to take your first step to being a part of First United.* Develop and execute the go-to-market strategy for Consumer Direct mortgage sales, aligned with enterprise priorities.* Recruit, hire, and coach a high-performing team of Loan Officers focused on inbound/outbound consumer-direct opportunities.* Define sales structure, compensation plans, and performance metrics.* Achieve origination targets through proactive pipeline management, conversion optimization, and team accountability.* Leverage campaigns from Total Expert, Ardley, and other digital tools to drive leads and engagement.* Partner with marketing, technology, and secondary to optimize lead flow, pricing, and borrower experience.- **Enhance Customer Experience**
* Ensure the division delivers a consistent, compliant, and customer-centric experience across all digital and phone-based interactions.
* Build scalable processes that balance efficiency, compliance, and personalization.* Performs other duties as requested by manager* Provide exceptional servicing support to customers and loan officers* Adherence to all First United Policies and Procedures* Other miscellaneous duties as assigned* Bachelor’s degree in a related field of study preferred* 7+ years of experience in mortgage sales, with at least 5 years in a leadership role; prior consumer-direct or call center management strongly preferred.* Proven track record of building and scaling a consumer-direct or retail mortgage sales team.* Deep knowledge of mortgage products, secondary market execution, and compliance requirements.* Strong leadership, coaching, and motivational skills; ability to attract and develop top talent.* Entrepreneurial mindset with the ability to create structure in a growth environment.* Excellent communication, analytical, and problem-solving skills.* Familiarity with Loan Origination Systems such as ICE Encompass* Familiarity with Lead Management Systems such as ICE Velocify* Familiarity with telephony platforms such as Cisco Finesse, Five 9, Etc. #J-18808-Ljbffr
* Ensure the division delivers a consistent, compliant, and customer-centric experience across all digital and phone-based interactions.
* Build scalable processes that balance efficiency, compliance, and personalization.* Performs other duties as requested by manager* Provide exceptional servicing support to customers and loan officers* Adherence to all First United Policies and Procedures* Other miscellaneous duties as assigned* Bachelor’s degree in a related field of study preferred* 7+ years of experience in mortgage sales, with at least 5 years in a leadership role; prior consumer-direct or call center management strongly preferred.* Proven track record of building and scaling a consumer-direct or retail mortgage sales team.* Deep knowledge of mortgage products, secondary market execution, and compliance requirements.* Strong leadership, coaching, and motivational skills; ability to attract and develop top talent.* Entrepreneurial mindset with the ability to create structure in a growth environment.* Excellent communication, analytical, and problem-solving skills.* Familiarity with Loan Origination Systems such as ICE Encompass* Familiarity with Lead Management Systems such as ICE Velocify* Familiarity with telephony platforms such as Cisco Finesse, Five 9, Etc. #J-18808-Ljbffr