HCLTech
Pay Range
$35,000.00/yr - $66,000.00/yr
Responsibilities
Provide customer-facing end‑user support, including installing and configuring desktops, laptops, mobile devices, and associated peripherals and software.
Perform onsite updates, configuration changes, or software installations.
Provide onsite technical assistance to end users and identify potential issues that could adversely impact end‑user experience.
Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement.
Coordinate with vendors for end‑user support, including hardware vendor technicians for warranty repair/replacement.
Perform end‑user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, and maintenance of verification logs.
Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
Provide IT support for on‑site or off‑site events and meetings, including site setup, coordination with venue IT/AV contacts, and stand‑by support.
Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
Provide on‑call support if required outside business hours on a rotational basis.
Provide hand and feet support for network data and voice devices, including installation of IP, wireless, analog, and digital phones (Avaya, Nortel, Cisco, Siemens, Mitel, etc.).
Configure phones using SOP and phones movement.
Update the inventory of phones, peripherals, and system cards (e.g., TDM, digital, and CPU cards) to the network voice team.
Test the cables using the tester for IP phone and TDM phones from patch panel to user’s desk.
Punch the cable for different type of panel such as patch panel or IDF or MDF for krone with krone tool and punching tool.
Update the circuit inventory and vendor details for service provider to network voice team.
Coordinate with local vendor for ISP, OEM, channel partner, and different team.
Qualifications
BS/BA in Computer Science, Information Systems, or an equivalent combination of education or experience.
One to three years of experience in service delivery and end‑user hardware and software configuration troubleshooting.
Experience with various desktop systems, operating systems, and diverse technical environments.
Excellent customer service orientation and verbal communication skills.
Experience supporting Windows operating systems, MS Office, VPN, local and network printing, notebooks, and mobile devices.
Ability to install software for and troubleshoot a wide range of applications.
Analytical thinking and problem‑solving ability.
CompTIA A+ certification or equivalent certification.
Flexible for traveling to remote sites or cluster.
Should be able to lift weight up to 30 lbs at waist level.
Provide assistance for network related issues.
Update the inventory of phones, peripherals, and system cards (e.g., TDM, digital, and CPU cards) to the network voice team.
Test the cables using the tester for IP phone and TDM phones from patch panel to user’s desk.
Punch the cable for different type of panel such as patch panel or IDF or MDF for krone with krone tool and punching tool.
Update the circuit inventory and vendor details for service provider to network voice team.
Coordinate with local vendor for ISP, OEM, channel partner, and different team.
Benefits The role is eligible for performance‑based bonuses subject to company policies. Benefits subject to company policies include medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need‑based leave with no designated number of leave days per year); and 10 paid holidays per year.
Athena & EEO Statement HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.
Seniority & Employment Seniority level: Entry level
Employment type: Full‑time
Job function: Administrative and Analyst
Industries: IT Services and IT Consulting
Referrals increase your chances of interviewing at HCLTech by 2x
#J-18808-Ljbffr
$35,000.00/yr - $66,000.00/yr
Responsibilities
Provide customer-facing end‑user support, including installing and configuring desktops, laptops, mobile devices, and associated peripherals and software.
Perform onsite updates, configuration changes, or software installations.
Provide onsite technical assistance to end users and identify potential issues that could adversely impact end‑user experience.
Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement.
Coordinate with vendors for end‑user support, including hardware vendor technicians for warranty repair/replacement.
Perform end‑user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, and maintenance of verification logs.
Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
Provide IT support for on‑site or off‑site events and meetings, including site setup, coordination with venue IT/AV contacts, and stand‑by support.
Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
Provide on‑call support if required outside business hours on a rotational basis.
Provide hand and feet support for network data and voice devices, including installation of IP, wireless, analog, and digital phones (Avaya, Nortel, Cisco, Siemens, Mitel, etc.).
Configure phones using SOP and phones movement.
Update the inventory of phones, peripherals, and system cards (e.g., TDM, digital, and CPU cards) to the network voice team.
Test the cables using the tester for IP phone and TDM phones from patch panel to user’s desk.
Punch the cable for different type of panel such as patch panel or IDF or MDF for krone with krone tool and punching tool.
Update the circuit inventory and vendor details for service provider to network voice team.
Coordinate with local vendor for ISP, OEM, channel partner, and different team.
Qualifications
BS/BA in Computer Science, Information Systems, or an equivalent combination of education or experience.
One to three years of experience in service delivery and end‑user hardware and software configuration troubleshooting.
Experience with various desktop systems, operating systems, and diverse technical environments.
Excellent customer service orientation and verbal communication skills.
Experience supporting Windows operating systems, MS Office, VPN, local and network printing, notebooks, and mobile devices.
Ability to install software for and troubleshoot a wide range of applications.
Analytical thinking and problem‑solving ability.
CompTIA A+ certification or equivalent certification.
Flexible for traveling to remote sites or cluster.
Should be able to lift weight up to 30 lbs at waist level.
Provide assistance for network related issues.
Update the inventory of phones, peripherals, and system cards (e.g., TDM, digital, and CPU cards) to the network voice team.
Test the cables using the tester for IP phone and TDM phones from patch panel to user’s desk.
Punch the cable for different type of panel such as patch panel or IDF or MDF for krone with krone tool and punching tool.
Update the circuit inventory and vendor details for service provider to network voice team.
Coordinate with local vendor for ISP, OEM, channel partner, and different team.
Benefits The role is eligible for performance‑based bonuses subject to company policies. Benefits subject to company policies include medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need‑based leave with no designated number of leave days per year); and 10 paid holidays per year.
Athena & EEO Statement HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.
Seniority & Employment Seniority level: Entry level
Employment type: Full‑time
Job function: Administrative and Analyst
Industries: IT Services and IT Consulting
Referrals increase your chances of interviewing at HCLTech by 2x
#J-18808-Ljbffr