On Target Executive Search, A Division Of On Target Staffing LLC
Assistant Front Office Manager
On Target Executive Search, A Division Of On Target Staffing LLC, Malibu, California, United States, 90263
On Target Executive Search, A Division Of On Target Staffing LLC provided pay range
This range is provided by On Target Executive Search, A Division Of On Target Staffing LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$68.00/yr - $75,000.00/yr Job Summary: We are seeking a highly motivated and service-oriented Assistant Front Office Manager to join our prestigious 5-star hotel in Los Angeles. The ideal candidate will support the Front Office Manager in overseeing all front desk operations, ensuring exceptional guest service, and leading a team of front office professionals. This role is key to maintaining the luxury service standards our guests expect and deserve. --- Key Responsibilities: · Assist in managing daily front office operations, including check-in/check-out procedures, guest inquiries, and room assignments. · Supervise, coach, and motivate front office staff to deliver exceptional service in line with hotel standards. · Resolve guest complaints and handle escalated issues with professionalism and efficiency. · Collaborate with housekeeping, concierge, and other departments to ensure seamless guest experiences. · Maintain accurate records of room availability, guest accounts, and billing processes. · Ensure compliance with all hotel policies, procedures, and brand standards. · Assist in scheduling staff, managing payroll, and conducting performance evaluations. · Support training and onboarding of new front office team members. · Monitor lobby appearance and ensure the environment reflects the hotel’s luxury brand image. --- Qualifications: · Minimum of 2 years of supervisory experience in a front office role within a luxury or 5-star hotel. · Degree or diploma in Hospitality Management or related field preferred. · Excellent communication, leadership, and customer service skills. · Strong problem-solving abilities and attention to detail. · Proficiency in property management systems (e.g., Opera, ALICE, PMS) and Microsoft Office. · Ability to work flexible hours, including evenings, weekends, and holidays. · Fluency in English required; additional languages a plus. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Customer Service Industries Hospitality Referrals increase your chances of interviewing at On Target Executive Search, A Division Of On Target Staffing LLC by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for “Front Office Manager” roles.
Agoura Hills, CA $20.00-$24.00 4 weeks ago Santa Monica, CA $69,000.00-$76,000.00 3 hours ago Thousand Oaks, CA $33.00-$35.00 1 week ago Thousand Oaks, CA $19.00-$21.00 3 days ago Hotel Front Desk Manager Courtyard by Marriott & Townplace Suites by Marriott
West Hollywood, CA $23.79-$25.79 3 weeks ago Redondo Beach, CA $28.00-$31.00 3 weeks ago Burbank, CA $60,000.00-$65,000.00 2 weeks ago Santa Monica, CA $170,000.00-$215,000.00 3 weeks ago Torrance, CA $66,560.00-$83,000.00 4 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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This range is provided by On Target Executive Search, A Division Of On Target Staffing LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$68.00/yr - $75,000.00/yr Job Summary: We are seeking a highly motivated and service-oriented Assistant Front Office Manager to join our prestigious 5-star hotel in Los Angeles. The ideal candidate will support the Front Office Manager in overseeing all front desk operations, ensuring exceptional guest service, and leading a team of front office professionals. This role is key to maintaining the luxury service standards our guests expect and deserve. --- Key Responsibilities: · Assist in managing daily front office operations, including check-in/check-out procedures, guest inquiries, and room assignments. · Supervise, coach, and motivate front office staff to deliver exceptional service in line with hotel standards. · Resolve guest complaints and handle escalated issues with professionalism and efficiency. · Collaborate with housekeeping, concierge, and other departments to ensure seamless guest experiences. · Maintain accurate records of room availability, guest accounts, and billing processes. · Ensure compliance with all hotel policies, procedures, and brand standards. · Assist in scheduling staff, managing payroll, and conducting performance evaluations. · Support training and onboarding of new front office team members. · Monitor lobby appearance and ensure the environment reflects the hotel’s luxury brand image. --- Qualifications: · Minimum of 2 years of supervisory experience in a front office role within a luxury or 5-star hotel. · Degree or diploma in Hospitality Management or related field preferred. · Excellent communication, leadership, and customer service skills. · Strong problem-solving abilities and attention to detail. · Proficiency in property management systems (e.g., Opera, ALICE, PMS) and Microsoft Office. · Ability to work flexible hours, including evenings, weekends, and holidays. · Fluency in English required; additional languages a plus. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Customer Service Industries Hospitality Referrals increase your chances of interviewing at On Target Executive Search, A Division Of On Target Staffing LLC by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for “Front Office Manager” roles.
Agoura Hills, CA $20.00-$24.00 4 weeks ago Santa Monica, CA $69,000.00-$76,000.00 3 hours ago Thousand Oaks, CA $33.00-$35.00 1 week ago Thousand Oaks, CA $19.00-$21.00 3 days ago Hotel Front Desk Manager Courtyard by Marriott & Townplace Suites by Marriott
West Hollywood, CA $23.79-$25.79 3 weeks ago Redondo Beach, CA $28.00-$31.00 3 weeks ago Burbank, CA $60,000.00-$65,000.00 2 weeks ago Santa Monica, CA $170,000.00-$215,000.00 3 weeks ago Torrance, CA $66,560.00-$83,000.00 4 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr