Xanterra
Overview
Live. Work. Explore. as a part of our Lodging team at The Grand Hotel at the Grand Canyon!
Are you enthusiastic about caring for the comfort of guests while creating memories that last a lifetime? The Grand Hotel at the Grand Canyon – the only 3‑diamond hotel in Tusayan, Arizona – has 121 standard and deluxe rooms, a retail store, and the Canyon Star Steakhouse and Saloon. No matter what your job is, you play an essential role in providing warm and friendly hospitality to our guests!
We’re hiring a Front Desk Agent to Live. Work. Explore. just one mile from the entrance to the iconic south rim of Grand Canyon National Park!
Job Summary The Hotel Front Desk Agent professionally greets and welcomes guests upon entrance, provides high level service while ensuring smooth guest registration, checkout, accurately collects payment, and provides property information to the guests.
The Details
Position Type: Full-Time, Year-Round
Anticipated Start Date: 10/1/2025
Schedule: Typical schedule is 32‑40 hours a week (may include weekends, evenings, and holidays)
Housing: Low‑cost housing is available.
Why The Grand Hotel at the Grand Canyon? We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the only 3‑diamond hotel in the region and one of the few area hotels with an indoor heated swimming pool and hot tub.
Life at The Grand Hotel:
A fast‑paced, exciting work environment with plenty of upward mobility and growth opportunities
Meet people of all ages from all over the country and world!
Benefits and Perks:
Free entry to Grand Canyon National Park
Free Grand Canyon Railway Train rides
Planned employee trips and activities
Exclusive retail and dining discounts at The Grand Hotel and other Xanterra properties
Access to hotel fitness center and pool
$350 Referral Bonus Program
The adventure of a lifetime!
Responsibilities
Fully understand and support Xanterra Mission Statement and Core Values.
Follow all established front desk procedures in carrying out assigned duties.
Provide high level service while registering guests in a prompt, efficient, and courteous manner.
Handle guest accounts properly, including posting of charges and collection of payment.
Maintain strict guest security in controlling keys, issuing keys, and divulging guest information.
Be knowledgeable of property information (hours of operations, activities, etc.) and provide accurate information about Grand Canyon National Park and surrounding areas to guests’ inquiries.
Receive a guest’s request or complaint, own it, and follow up to verify the issue has been resolved to the guest’s satisfaction; involve the supervisor as necessary.
Work closely with Unit Housekeeping to keep status of rooms current and up to date.
Assist guests with requests as needed in collaboration with Bell staff.
Adhere to all Xanterra Tusayan, LLC lost and found procedures.
Maintain bank with accuracy and security; close out at end of shift, balance the deposit.
Adapt to shifting priorities and duties as directed by supervisor.
Perform other duties as assigned.
Qualifications
Previous experience in a guest‑facing position, such as front desk or concierge with money‑handling responsibilities.
Experience with computers and Windows type software.
High level of professionalism and communication skills (provide clear instructions/directions).
Verbal comprehension (Understand oral and written communications, follow detailed direction).
Attention to detail (minimize the risk of error).
Reasoning skills (problem solving and troubleshooting).
Multi‑tasking and prioritization skills.
Basic computer skills.
Work safely to prevent on‑the‑job accidents and injuries.
Keep company equipment secure.
Wear protective equipment as required by the job duties.
Complete required training programs.
Work hours may include a nonstandard workweek, overtime, and various shift work as needed.
Physical Requirements
Constantly listening, hearing, seeing, standing, walking, using eye/hand coordination, handling, and wrist motion.
Frequently walk and lift or carry up to 10 lbs.
Occasionally sit, handle, reach outward, reach above shoulder, squat or kneel, lift/carry, and push or pull up to 100 lbs.
Require standing long periods of time and occasional walking up flights of stairs.
Equal Employment Opportunity We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Are you enthusiastic about caring for the comfort of guests while creating memories that last a lifetime? The Grand Hotel at the Grand Canyon – the only 3‑diamond hotel in Tusayan, Arizona – has 121 standard and deluxe rooms, a retail store, and the Canyon Star Steakhouse and Saloon. No matter what your job is, you play an essential role in providing warm and friendly hospitality to our guests!
We’re hiring a Front Desk Agent to Live. Work. Explore. just one mile from the entrance to the iconic south rim of Grand Canyon National Park!
Job Summary The Hotel Front Desk Agent professionally greets and welcomes guests upon entrance, provides high level service while ensuring smooth guest registration, checkout, accurately collects payment, and provides property information to the guests.
The Details
Position Type: Full-Time, Year-Round
Anticipated Start Date: 10/1/2025
Schedule: Typical schedule is 32‑40 hours a week (may include weekends, evenings, and holidays)
Housing: Low‑cost housing is available.
Why The Grand Hotel at the Grand Canyon? We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the only 3‑diamond hotel in the region and one of the few area hotels with an indoor heated swimming pool and hot tub.
Life at The Grand Hotel:
A fast‑paced, exciting work environment with plenty of upward mobility and growth opportunities
Meet people of all ages from all over the country and world!
Benefits and Perks:
Free entry to Grand Canyon National Park
Free Grand Canyon Railway Train rides
Planned employee trips and activities
Exclusive retail and dining discounts at The Grand Hotel and other Xanterra properties
Access to hotel fitness center and pool
$350 Referral Bonus Program
The adventure of a lifetime!
Responsibilities
Fully understand and support Xanterra Mission Statement and Core Values.
Follow all established front desk procedures in carrying out assigned duties.
Provide high level service while registering guests in a prompt, efficient, and courteous manner.
Handle guest accounts properly, including posting of charges and collection of payment.
Maintain strict guest security in controlling keys, issuing keys, and divulging guest information.
Be knowledgeable of property information (hours of operations, activities, etc.) and provide accurate information about Grand Canyon National Park and surrounding areas to guests’ inquiries.
Receive a guest’s request or complaint, own it, and follow up to verify the issue has been resolved to the guest’s satisfaction; involve the supervisor as necessary.
Work closely with Unit Housekeeping to keep status of rooms current and up to date.
Assist guests with requests as needed in collaboration with Bell staff.
Adhere to all Xanterra Tusayan, LLC lost and found procedures.
Maintain bank with accuracy and security; close out at end of shift, balance the deposit.
Adapt to shifting priorities and duties as directed by supervisor.
Perform other duties as assigned.
Qualifications
Previous experience in a guest‑facing position, such as front desk or concierge with money‑handling responsibilities.
Experience with computers and Windows type software.
High level of professionalism and communication skills (provide clear instructions/directions).
Verbal comprehension (Understand oral and written communications, follow detailed direction).
Attention to detail (minimize the risk of error).
Reasoning skills (problem solving and troubleshooting).
Multi‑tasking and prioritization skills.
Basic computer skills.
Work safely to prevent on‑the‑job accidents and injuries.
Keep company equipment secure.
Wear protective equipment as required by the job duties.
Complete required training programs.
Work hours may include a nonstandard workweek, overtime, and various shift work as needed.
Physical Requirements
Constantly listening, hearing, seeing, standing, walking, using eye/hand coordination, handling, and wrist motion.
Frequently walk and lift or carry up to 10 lbs.
Occasionally sit, handle, reach outward, reach above shoulder, squat or kneel, lift/carry, and push or pull up to 100 lbs.
Require standing long periods of time and occasional walking up flights of stairs.
Equal Employment Opportunity We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#J-18808-Ljbffr