Roark
Roark is searching for talent to contribute to the future development of our adventure lifestyle brand. We’re looking for someone with passion, creativity, and an entrepreneurial spirit to assist the team at our Park City retail store on a full-time basis.
As Key Holder, you will be responsible for providing exceptional customer service while maximizing revenue within our retail environment and will hold periodic opening and closing duties at the store. You will be responsible for opening the business and setting up for a successful and/or shutting down and managing the drawer and daily revenue drop.
Responsibilities
Assist the Store Manager with growing revenue by driving sales and business results through a premium guest experience, employee relations, and operations that are aligned with Roark Culture and Retail Operating Principles. Execute standard store product flow, restocking, overall back of house operations, supply needs, and daily store maintenance as directed by the Store Management. Uphold visual merchandising directives within the store and maintain visual standards and brand image on a daily basis. Oversee Cashwrap & POS procedures. Reconcile tills, process returns, exchanges, gift cards, and discounts accurately. Open and Close the store following standard operating procedures for this process Ability to engage with new customers and build immediate and lasting rapport. Personalize customer connections by providing the highest level of hospitality and customer service. Ability to independently problem solve and resolve customer issues while maintaining a calm composure, even in high-stress situations. Collaborate with leadership team to communicate customer feedback, and demonstrate ability to independently problem solve and resolve customer concerns in an organized fashion. Ensure the retail floor is always clean and presentable Maintain store concepts & visual standards. Assist with back of house duties including receiving and placing product. Requirements
Minimum of one year of experience in sales and merchandising (preferably retail goods) with closing and opening responsibilities Preferred proficiency/knowledge in action sports, climbing, camping activities, and a passion for the outdoors. Computer skills to include operating POS sales (Shopify) BA or BS required Ability and willingness to work weekends, evenings, and holidays as needed. Self-motivated leader with strong entrepreneurial skills. Compensation
We are committed to offering our employees a challenging and rewarding work environment, opportunities for growth and development, a customer-focused culture, and competitive pay and benefits. Compensation will be commensurate with experience and will include: Competitive compensation package (hourly with benefits) Discounts on the latest Roark Revival Archipelago Companies values a diverse, inclusive, and entrepreneurial workforce and culture, and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.
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Assist the Store Manager with growing revenue by driving sales and business results through a premium guest experience, employee relations, and operations that are aligned with Roark Culture and Retail Operating Principles. Execute standard store product flow, restocking, overall back of house operations, supply needs, and daily store maintenance as directed by the Store Management. Uphold visual merchandising directives within the store and maintain visual standards and brand image on a daily basis. Oversee Cashwrap & POS procedures. Reconcile tills, process returns, exchanges, gift cards, and discounts accurately. Open and Close the store following standard operating procedures for this process Ability to engage with new customers and build immediate and lasting rapport. Personalize customer connections by providing the highest level of hospitality and customer service. Ability to independently problem solve and resolve customer issues while maintaining a calm composure, even in high-stress situations. Collaborate with leadership team to communicate customer feedback, and demonstrate ability to independently problem solve and resolve customer concerns in an organized fashion. Ensure the retail floor is always clean and presentable Maintain store concepts & visual standards. Assist with back of house duties including receiving and placing product. Requirements
Minimum of one year of experience in sales and merchandising (preferably retail goods) with closing and opening responsibilities Preferred proficiency/knowledge in action sports, climbing, camping activities, and a passion for the outdoors. Computer skills to include operating POS sales (Shopify) BA or BS required Ability and willingness to work weekends, evenings, and holidays as needed. Self-motivated leader with strong entrepreneurial skills. Compensation
We are committed to offering our employees a challenging and rewarding work environment, opportunities for growth and development, a customer-focused culture, and competitive pay and benefits. Compensation will be commensurate with experience and will include: Competitive compensation package (hourly with benefits) Discounts on the latest Roark Revival Archipelago Companies values a diverse, inclusive, and entrepreneurial workforce and culture, and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.
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