MCR Hotels
Sales Coordinator — MCR Hotels (Hyatt Regency O’Hare Chicago)
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MCR Hotels . Hyatt Regency O'Hare Chicago SECTION ONE: MCR Universal Role Standards Executive Summary CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. AREAS OF EXCELLENCE Happy Guests Spotless Cleanliness Product Consistency & Quality Teamwork Duties and Expectations Happy Guests Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile. Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed. Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores. Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency. Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities. Events: Awareness and support for all groups and events at the hotel. Technology: Understanding of relevant technology for each role. Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting. Teamwork Communication: Communication between Team Members should be clear, honest, and professional. Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests. Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace. SECTION TWO: Sales Coordinator, Role Specific Duties and Expectations The
Sales Coordinator at the Hyatt Regency O'Hare Chicago
will play an important role in the overall success of our sales team. The ideal candidate will have the ability to connect with people in a meaningful way. They will have a hands-on approach that will contribute to satisfied and loyal clients. Responsibilities Respond to group inquiries and other requests in a timely manner Block groups in hotel systems Prepare, show rooms, and give tours to walk-in clients Create and distribute flyers for special events Oversee group blocks and rooming lists, ensuring accuracy using our reservation system Route billing, payments, etc. Prepare reports for revenue management and sales teams Assist with scheduling and servicing meeting rooms as needed Order and inventory sales amenities and supplies Provide support and sales insight Other duties as assigned by management SECTION THREE: Qualifications & Requirements Qualifications Must have a positive attitude and willingness to learn. Sales experience in hospitality or in a related field. Possess highly developed verbal & written communication skills. Ability to influence others, negotiate, provide friendly service and possess professional selling skills. Must be able to work independently and simultaneously manage multiple tasks. Must have attention to detail, meet deadlines and demonstrate strong organization and presentation skills. Physical Working Demands & Working Environment The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Stand or remain in a stationary position for long periods of time (3-4 hours at a time). Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls. Inspect and visually observe details at close range (within a few feet) and from long range. Frequently walking around the property to give tours of the building. The noise level in the work environment is usually moderate. Some travel may be required to meet with prospective and current clients. Language and Reasoning Skills Read, write, understand and communicate with others effectively using the English language. Read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals, newspapers, periodicals, journals, and manuals. Write routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style. Ability to speak effectively in English before groups such as customers or employees. Read and interpret business records and statistical reports in English. Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship. Our Company MCR is the 3rd-largest hotel owner-operator in the United States. Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia. MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities. MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels. MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020. MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer. For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA What we offer/What’s in it for you? Hotel Discounts Weekly Pay Paid Time Off Retirement Options Referral bonuses Career advancement & upward mobility Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members Seniority level Entry level Employment type Full-time Job function Sales and Business Development Industries Hospitality Referrals increase your chances of interviewing at MCR Hotels by 2x Get notified about new Sales Coordinator jobs in
Rosemont, IL . Chicago, IL $106,000 - $152,000 Chicago, IL $70,000.00 - $85,000.00 2 weeks ago
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Join to apply for the
Sales Coordinator
role at
MCR Hotels . Hyatt Regency O'Hare Chicago SECTION ONE: MCR Universal Role Standards Executive Summary CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. AREAS OF EXCELLENCE Happy Guests Spotless Cleanliness Product Consistency & Quality Teamwork Duties and Expectations Happy Guests Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile. Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed. Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores. Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency. Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities. Events: Awareness and support for all groups and events at the hotel. Technology: Understanding of relevant technology for each role. Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting. Teamwork Communication: Communication between Team Members should be clear, honest, and professional. Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests. Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace. SECTION TWO: Sales Coordinator, Role Specific Duties and Expectations The
Sales Coordinator at the Hyatt Regency O'Hare Chicago
will play an important role in the overall success of our sales team. The ideal candidate will have the ability to connect with people in a meaningful way. They will have a hands-on approach that will contribute to satisfied and loyal clients. Responsibilities Respond to group inquiries and other requests in a timely manner Block groups in hotel systems Prepare, show rooms, and give tours to walk-in clients Create and distribute flyers for special events Oversee group blocks and rooming lists, ensuring accuracy using our reservation system Route billing, payments, etc. Prepare reports for revenue management and sales teams Assist with scheduling and servicing meeting rooms as needed Order and inventory sales amenities and supplies Provide support and sales insight Other duties as assigned by management SECTION THREE: Qualifications & Requirements Qualifications Must have a positive attitude and willingness to learn. Sales experience in hospitality or in a related field. Possess highly developed verbal & written communication skills. Ability to influence others, negotiate, provide friendly service and possess professional selling skills. Must be able to work independently and simultaneously manage multiple tasks. Must have attention to detail, meet deadlines and demonstrate strong organization and presentation skills. Physical Working Demands & Working Environment The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Stand or remain in a stationary position for long periods of time (3-4 hours at a time). Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls. Inspect and visually observe details at close range (within a few feet) and from long range. Frequently walking around the property to give tours of the building. The noise level in the work environment is usually moderate. Some travel may be required to meet with prospective and current clients. Language and Reasoning Skills Read, write, understand and communicate with others effectively using the English language. Read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals, newspapers, periodicals, journals, and manuals. Write routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style. Ability to speak effectively in English before groups such as customers or employees. Read and interpret business records and statistical reports in English. Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship. Our Company MCR is the 3rd-largest hotel owner-operator in the United States. Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia. MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities. MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels. MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020. MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer. For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA What we offer/What’s in it for you? Hotel Discounts Weekly Pay Paid Time Off Retirement Options Referral bonuses Career advancement & upward mobility Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members Seniority level Entry level Employment type Full-time Job function Sales and Business Development Industries Hospitality Referrals increase your chances of interviewing at MCR Hotels by 2x Get notified about new Sales Coordinator jobs in
Rosemont, IL . Chicago, IL $106,000 - $152,000 Chicago, IL $70,000.00 - $85,000.00 2 weeks ago
#J-18808-Ljbffr