Indigo
Overview
Join to apply for the
Field Technician, Denver, USA
role at
Indigo As a Field Technician, you'll be at the heart of delivering cutting-edge telecoms infrastructure and services that power global connectivity. This is more than just a job, it's a chance to work with skilled teams, solve real-world challenges, and contribute to high-performance solutions for top-tier clients. Whether you're pulling fibre, commissioning new installations, or responding to critical maintenance calls, your work will directly shape the quality and reliability of telecom networks. If you're driven by precision, thrive in dynamic environments, and want to grow your career in a company that values excellence and innovation, this is your opportunity to shine.
Important note:
Some information in the original posting is presented for context and may include boilerplate about the company. The core responsibilities and qualifications below reflect the role expectations. Principal Accountabilities / Objectives
The Field Engineer is responsible for effective duties as set out below. The Field Engineer will be expected to provide Field Deployment & First Line Maintenance support to a varied customer base. Day to day tasks will involve new build deployment activities and/or responding to maintenance calls within SLA, Fusion Splicing, New Installations, fault finding and hardware replacement with TAC assistance. He/she will also provide support in technical competence, observing Indigo’s Safety, Health, Environmental and Quality (SHEQ) standards. The post holder will be required to take on any additional duties which may be considered within the remit of the role. Main Responsibilities
Principal accountabilities of the role include, but are not limited to: Fibre and cable pulling, dressing, labelling and securing of same. Fibre Cable termination using Fusion Splicer including Ribbon Splicing. Installation of metalwork, basket work and basic rack and stack services. Provide First Line Maintenance support for Indigo Telecom Group to the current customer base. Carry out installation and commissioning duties in both a project and maintenance environment. Respond to all interventions in a timely manner, ensuring as far as reasonably possible that all SLA’s are met. Provide OOH on-call cover as required by agreed on-call rota. Provide the Indigo GSD with regular up-to-date information on progress of intervention. Provide Line Manager and relevant Project Managers with feedback regarding on-site issues. Complete and submit all paperwork and documentation within SLA. Fault Finding. Ability to receive instructions (written and/or verbal) from GSD (Indigo and/or customer) to resolve outstanding issues. Copper Cable termination including Cat "x" and E1 terminations. Ensure continuity, test and measurement of cable and fibre runs. Electrical connectivity of 240v AC and up to 48v DC to distribution panels (no power up until certification). Controls and Manages Risk Assessment and Method Statement documentation. Ensure Health & Safety and Engineering Quality standards are maintained within the business at all times. Develop fault diagnosis skills using OTDR testing procedures. Develop fault diagnosis skills using Ethernet/OSA testing procedures. Perform all necessary installation activities on vendor supplied products and/or supervise the sub-contracting of these activities. Where required, perform, manage and record SVSA’s and HSE audits. To ensure successful completion of all deployment activities to the customers satisfaction. To take ownership of assigned faults through to resolution. Qualifications / Experience
BICSI Installer 2 Optical Fibre or Technician or equivalent. Experience installing various type of cable management systems including Commscope, AFL Global, Panduit, Corning, or equivalent. Demonstrable “hands on” experience with test equipment including Fluke, Viavi, EXFO, or equivalent. Demonstrable “hands on” experience including I&C activity, test equipment, network build, and power. Qualified or experienced in physically building Telecoms Infrastructure services from plans and to Quality requirements in line with Telcordia Standards. Entry level Telecoms Commissioner skilled in basic standalone product commissioning to a level of "green light and connectivity". Report writing excellent standard of written and spoken English. Experience in installation and commissioning of equipment from Ciena, Nokia, Juniper, Cisco, Infinera and Huawei, plus deep knowledge of networking, optical transmission systems and IP. Proven customer interface skills in similar environments. Able to work under pressure and positively influence others. PC literate, especially Microsoft Office 365. Ability to manage own workload and meet all SLAs as required. Flexible approach to the role, with the ability to adapt and react to business needs. Full US Driving Licence Working Environment
Reactive. Working in changing environment and locations - site based on customer premises. Company Note
Indigo values diversity, integrity, and merit, and is committed to an inclusive culture. We welcome candidates from all backgrounds. Our organization emphasizes growth and development, collaboration, and respect for individuals from diverse backgrounds and thinking styles. Job Details
Location: Commerce City, CO; Denver, CO area in the United States. Compensation: various roles listed below with location-based ranges.
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Join to apply for the
Field Technician, Denver, USA
role at
Indigo As a Field Technician, you'll be at the heart of delivering cutting-edge telecoms infrastructure and services that power global connectivity. This is more than just a job, it's a chance to work with skilled teams, solve real-world challenges, and contribute to high-performance solutions for top-tier clients. Whether you're pulling fibre, commissioning new installations, or responding to critical maintenance calls, your work will directly shape the quality and reliability of telecom networks. If you're driven by precision, thrive in dynamic environments, and want to grow your career in a company that values excellence and innovation, this is your opportunity to shine.
Important note:
Some information in the original posting is presented for context and may include boilerplate about the company. The core responsibilities and qualifications below reflect the role expectations. Principal Accountabilities / Objectives
The Field Engineer is responsible for effective duties as set out below. The Field Engineer will be expected to provide Field Deployment & First Line Maintenance support to a varied customer base. Day to day tasks will involve new build deployment activities and/or responding to maintenance calls within SLA, Fusion Splicing, New Installations, fault finding and hardware replacement with TAC assistance. He/she will also provide support in technical competence, observing Indigo’s Safety, Health, Environmental and Quality (SHEQ) standards. The post holder will be required to take on any additional duties which may be considered within the remit of the role. Main Responsibilities
Principal accountabilities of the role include, but are not limited to: Fibre and cable pulling, dressing, labelling and securing of same. Fibre Cable termination using Fusion Splicer including Ribbon Splicing. Installation of metalwork, basket work and basic rack and stack services. Provide First Line Maintenance support for Indigo Telecom Group to the current customer base. Carry out installation and commissioning duties in both a project and maintenance environment. Respond to all interventions in a timely manner, ensuring as far as reasonably possible that all SLA’s are met. Provide OOH on-call cover as required by agreed on-call rota. Provide the Indigo GSD with regular up-to-date information on progress of intervention. Provide Line Manager and relevant Project Managers with feedback regarding on-site issues. Complete and submit all paperwork and documentation within SLA. Fault Finding. Ability to receive instructions (written and/or verbal) from GSD (Indigo and/or customer) to resolve outstanding issues. Copper Cable termination including Cat "x" and E1 terminations. Ensure continuity, test and measurement of cable and fibre runs. Electrical connectivity of 240v AC and up to 48v DC to distribution panels (no power up until certification). Controls and Manages Risk Assessment and Method Statement documentation. Ensure Health & Safety and Engineering Quality standards are maintained within the business at all times. Develop fault diagnosis skills using OTDR testing procedures. Develop fault diagnosis skills using Ethernet/OSA testing procedures. Perform all necessary installation activities on vendor supplied products and/or supervise the sub-contracting of these activities. Where required, perform, manage and record SVSA’s and HSE audits. To ensure successful completion of all deployment activities to the customers satisfaction. To take ownership of assigned faults through to resolution. Qualifications / Experience
BICSI Installer 2 Optical Fibre or Technician or equivalent. Experience installing various type of cable management systems including Commscope, AFL Global, Panduit, Corning, or equivalent. Demonstrable “hands on” experience with test equipment including Fluke, Viavi, EXFO, or equivalent. Demonstrable “hands on” experience including I&C activity, test equipment, network build, and power. Qualified or experienced in physically building Telecoms Infrastructure services from plans and to Quality requirements in line with Telcordia Standards. Entry level Telecoms Commissioner skilled in basic standalone product commissioning to a level of "green light and connectivity". Report writing excellent standard of written and spoken English. Experience in installation and commissioning of equipment from Ciena, Nokia, Juniper, Cisco, Infinera and Huawei, plus deep knowledge of networking, optical transmission systems and IP. Proven customer interface skills in similar environments. Able to work under pressure and positively influence others. PC literate, especially Microsoft Office 365. Ability to manage own workload and meet all SLAs as required. Flexible approach to the role, with the ability to adapt and react to business needs. Full US Driving Licence Working Environment
Reactive. Working in changing environment and locations - site based on customer premises. Company Note
Indigo values diversity, integrity, and merit, and is committed to an inclusive culture. We welcome candidates from all backgrounds. Our organization emphasizes growth and development, collaboration, and respect for individuals from diverse backgrounds and thinking styles. Job Details
Location: Commerce City, CO; Denver, CO area in the United States. Compensation: various roles listed below with location-based ranges.
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