Midwest Fitness Partners
Member Service Representative
Midwest Fitness Partners, Cincinnati, Ohio, United States, 45208
Join to apply for the
Member Service Representative
role at
Midwest Fitness Partners 3 weeks ago Be among the first 25 applicants Join to apply for the
Member Service Representative
role at
Midwest Fitness Partners Job Summary
The Greet gym members, prospective members and guests, providing exceptional customer service. Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check gym members into the system. New member sign-up. Take prospective members on tours. Facilitate needed updates to member’s accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Assist in maintaining the neatness and cleanliness of the club. Job Summary
The
Member Services Representative
will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties And Responsibilities
Greet gym members, prospective members and guests, providing exceptional customer service. Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check gym members into the system. New member sign-up. Take prospective members on tours. Facilitate needed updates to member’s accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Assist in maintaining the neatness and cleanliness of the club. Qualifications/Requirements
Customer service background preferred. Basic computer proficiency. A passion for fitness and health. Upbeat and positive attitude! Punctuality and reliability is a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. High School diploma/GED equivalent required. Must be 18 years of age or older.
Physical Demands
Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occassionally lift up to 50 lbs. Will occasionally encounter toxic chemicals during shift.
Benefits and Safety Precautions
We provide facial coverings for all employees to be worn at all times Complete wellness checks before every shift Take temperature before every shift Free gym membership Health insurance after 90 days full time
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Other Industries Wellness and Fitness Services Referrals increase your chances of interviewing at Midwest Fitness Partners by 2x Get notified about new Member Service Representative jobs in
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Member Service Representative
role at
Midwest Fitness Partners 3 weeks ago Be among the first 25 applicants Join to apply for the
Member Service Representative
role at
Midwest Fitness Partners Job Summary
The Greet gym members, prospective members and guests, providing exceptional customer service. Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check gym members into the system. New member sign-up. Take prospective members on tours. Facilitate needed updates to member’s accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Assist in maintaining the neatness and cleanliness of the club. Job Summary
The
Member Services Representative
will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties And Responsibilities
Greet gym members, prospective members and guests, providing exceptional customer service. Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check gym members into the system. New member sign-up. Take prospective members on tours. Facilitate needed updates to member’s accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Assist in maintaining the neatness and cleanliness of the club. Qualifications/Requirements
Customer service background preferred. Basic computer proficiency. A passion for fitness and health. Upbeat and positive attitude! Punctuality and reliability is a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. High School diploma/GED equivalent required. Must be 18 years of age or older.
Physical Demands
Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occassionally lift up to 50 lbs. Will occasionally encounter toxic chemicals during shift.
Benefits and Safety Precautions
We provide facial coverings for all employees to be worn at all times Complete wellness checks before every shift Take temperature before every shift Free gym membership Health insurance after 90 days full time
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Other Industries Wellness and Fitness Services Referrals increase your chances of interviewing at Midwest Fitness Partners by 2x Get notified about new Member Service Representative jobs in
Cincinnati, OH . LaRosa's Guest Service Center-Customer Service Representative - NOW HIRING!! - $11.50/hour
Customer Service Representative - State Farm Agent Team Member
Cincinnati, OH $30,000.00-$50,000.00 10 months ago Customer Service Representative - State Farm Agent Team Member
Fort Mitchell, KY $40,000.00-$50,000.00 2 years ago Customer Service Representative - Starting at $20.05/hourly
Florence, KY $41,600.00-$53,600.00 1 week ago Customer Service Representative (4528-06)
Customer Service Representative - Cincinnati, OH
Cincinnati, OH $55,000.00-$65,000.00 3 weeks ago Customer Service Representative - PART-TIME
Member Service Representative - Full Time
Customer Service Representative- Entry Level
Cincinnati, OH $34,000.00-$48,000.00 4 weeks ago Member Services Representative - Part Time
Mental Health Customer Service Representative (Remote)
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Customer Service Representative - Fleet Leasing
Cincinnati, OH $79,350.00-$89,928.00 2 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr