Wynn Resorts
Casino Host - Far East Marketing (Overnight Shift)
Wynn Resorts, Las Vegas, Nevada, us, 89105
Join to apply for the
Casino Host - Far East Marketing (Overnight Shift)
role at
Wynn Resorts Company description and general job overview are not provided beyond this role description. Job Description
The Host - Far East provides comprehensive service support and assistance to the Far East Marketing team. This position is guest-centric and is responsible for in-person arrival and departure assistance and transactions for casino guests checking in/out of the hotel. The Host will assist in booking all hotel, dinner, show/entertainment, property amenities, and any additional requests for casino guests. The Host - Far East strives to exceed guest expectations through gracious and personalized service and assists casino guests with questions and concerns as needed. Responsibilities
Deliver personal, administrative support to the designated marketing department. Work as part of a team to grow the revenue and income managed by the Casino Marketing teams. Greet guests on the Casino/Hotel floor when necessary. Perform clerical duties such as photocopying, faxing, mailing, filing, and ordering office supplies. Answer telephone calls while adhering to proper telephone etiquette. Ensure that all guests are assisted in an efficient and courteous manner. Resolve complaints and issues effectively while escalating concerns as appropriate. Must be knowledgeable of, and able to explain, games offered by the casino, current marketing events, promotions and programs along with benefits and privileges of using a Wynn Rewards card. Arrange reservations, transportation, and accommodations for guests and input into all appropriate computer systems. Use sound judgment and make decisions in accordance with established comp and expense guidelines. Confirm all room bookings, restaurant reservations, credit lines, and any preparation required for guest arrivals. Handle confidential files, materials, correspondence, and related documents. Assist with player development and casino events. Perform other related duties as required. Qualifications
Outstanding customer service and communication skills greeting guests Ability to think independently in making real-time decisions to maximize guest service experience Highly organized, self-motivated and detail oriented Possess sharply honed interpersonal skills, inspire confidence and exude authenticity with regard to both guest and team interactions Effective time management skills and ability to perform multiple tasks simultaneously Intermediate to advanced proficiency in Microsoft 365 Suite, specifically Teams, Outlook, Word, and Excel Must always present a well-groomed, professional appearance Other Requirements
This position has no supervisory responsibilities This job operates in a fast-paced office and casino environment This is a full-time position. This is an overnight shift position - Thursday - Monday 2:00 AM - 10:00 AM with Tuesdays and Wednesdays off. High school diploma required; additional education or related sales and marketing training preferred A minimum of three (3) years of previous experience in casino, hospitality, telemarketing or other customer service environment Language skills: Fluency in Mandarin or Cantonese and English required 21 years of age or above; a valid Nevada Gaming License and Alcohol Awareness Card are required before entering this position Work Environment
This job operates in a fast-paced office and casino environment. Job Details
Employment type: Full-time Seniority level: Mid-Senior level Additional information: Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Location: Las Vegas, NV
#J-18808-Ljbffr
Casino Host - Far East Marketing (Overnight Shift)
role at
Wynn Resorts Company description and general job overview are not provided beyond this role description. Job Description
The Host - Far East provides comprehensive service support and assistance to the Far East Marketing team. This position is guest-centric and is responsible for in-person arrival and departure assistance and transactions for casino guests checking in/out of the hotel. The Host will assist in booking all hotel, dinner, show/entertainment, property amenities, and any additional requests for casino guests. The Host - Far East strives to exceed guest expectations through gracious and personalized service and assists casino guests with questions and concerns as needed. Responsibilities
Deliver personal, administrative support to the designated marketing department. Work as part of a team to grow the revenue and income managed by the Casino Marketing teams. Greet guests on the Casino/Hotel floor when necessary. Perform clerical duties such as photocopying, faxing, mailing, filing, and ordering office supplies. Answer telephone calls while adhering to proper telephone etiquette. Ensure that all guests are assisted in an efficient and courteous manner. Resolve complaints and issues effectively while escalating concerns as appropriate. Must be knowledgeable of, and able to explain, games offered by the casino, current marketing events, promotions and programs along with benefits and privileges of using a Wynn Rewards card. Arrange reservations, transportation, and accommodations for guests and input into all appropriate computer systems. Use sound judgment and make decisions in accordance with established comp and expense guidelines. Confirm all room bookings, restaurant reservations, credit lines, and any preparation required for guest arrivals. Handle confidential files, materials, correspondence, and related documents. Assist with player development and casino events. Perform other related duties as required. Qualifications
Outstanding customer service and communication skills greeting guests Ability to think independently in making real-time decisions to maximize guest service experience Highly organized, self-motivated and detail oriented Possess sharply honed interpersonal skills, inspire confidence and exude authenticity with regard to both guest and team interactions Effective time management skills and ability to perform multiple tasks simultaneously Intermediate to advanced proficiency in Microsoft 365 Suite, specifically Teams, Outlook, Word, and Excel Must always present a well-groomed, professional appearance Other Requirements
This position has no supervisory responsibilities This job operates in a fast-paced office and casino environment This is a full-time position. This is an overnight shift position - Thursday - Monday 2:00 AM - 10:00 AM with Tuesdays and Wednesdays off. High school diploma required; additional education or related sales and marketing training preferred A minimum of three (3) years of previous experience in casino, hospitality, telemarketing or other customer service environment Language skills: Fluency in Mandarin or Cantonese and English required 21 years of age or above; a valid Nevada Gaming License and Alcohol Awareness Card are required before entering this position Work Environment
This job operates in a fast-paced office and casino environment. Job Details
Employment type: Full-time Seniority level: Mid-Senior level Additional information: Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Location: Las Vegas, NV
#J-18808-Ljbffr