IHG Hotels & Resorts
Front Desk Agent - Crowne Plaza Atlanta Perimeter at Ravinia
IHG Hotels & Resorts, Atlanta, Georgia, United States, 30383
Front Desk Agent - Crowne Plaza Atlanta Perimeter at Ravinia
Be among the first 25 applicants 1 week ago.
Role Purpose The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction‑free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.
Key Accountabilities
Be the warm welcome that kicks off a memorable guest experience.
Acknowledge IHG One Rewards members and returning guests, in person or on the phone.
Take and manage guest bookings, upselling opportunities and tell them about ways to improve their stay.
Handle cash and credit transactions.
Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes.
Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
Take pride in your appearance and place as a brand ambassador.
Always know what events and activities are on the day’s schedule.
Jump into other ad‑hoc duties when your colleagues need your help.
Key Skills & Experiences
Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
Problem‑solving skills – turn issues into opportunities so every guest leaves with great memories.
Fluency in the local language – extra language skills would be great, but not essential.
Literate and tech‑savvy – you’ll need a good grasp of reading, writing, basic maths and computers.
Flexibility – night, weekend and holiday shifts are all part of the job.
High school diploma or qualification. A college or university degree would be a bonus, but not essential.
Experience – ideally you’ll have spent at least one year in a front desk or guest service position.
Strength – sometimes you’ll need to lift, push and pull big objects up to 50 lbs (23 kg). This can involve bending and kneeling.
Pay & Benefits The hourly pay rate for this role is $16.50. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and many other benefits to eligible employees.
About Crowne Plaza Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally, Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We’ve thoughtfully designed our spaces to encourage, support and celebrate great connections. We’re also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
Our branded service style ‘Dare to Connect’ is crafted for connection. Designed for humans, not nameless guests or colleagues. Still professional but it touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
Important Information
The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue‑based metrics, and business or organizational needs.
No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
If you require reasonable accommodation during the application process, please click here.
IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other – Hospitality
#J-18808-Ljbffr
Role Purpose The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction‑free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.
Key Accountabilities
Be the warm welcome that kicks off a memorable guest experience.
Acknowledge IHG One Rewards members and returning guests, in person or on the phone.
Take and manage guest bookings, upselling opportunities and tell them about ways to improve their stay.
Handle cash and credit transactions.
Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes.
Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
Take pride in your appearance and place as a brand ambassador.
Always know what events and activities are on the day’s schedule.
Jump into other ad‑hoc duties when your colleagues need your help.
Key Skills & Experiences
Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
Problem‑solving skills – turn issues into opportunities so every guest leaves with great memories.
Fluency in the local language – extra language skills would be great, but not essential.
Literate and tech‑savvy – you’ll need a good grasp of reading, writing, basic maths and computers.
Flexibility – night, weekend and holiday shifts are all part of the job.
High school diploma or qualification. A college or university degree would be a bonus, but not essential.
Experience – ideally you’ll have spent at least one year in a front desk or guest service position.
Strength – sometimes you’ll need to lift, push and pull big objects up to 50 lbs (23 kg). This can involve bending and kneeling.
Pay & Benefits The hourly pay rate for this role is $16.50. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and many other benefits to eligible employees.
About Crowne Plaza Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally, Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We’ve thoughtfully designed our spaces to encourage, support and celebrate great connections. We’re also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
Our branded service style ‘Dare to Connect’ is crafted for connection. Designed for humans, not nameless guests or colleagues. Still professional but it touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
Important Information
The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue‑based metrics, and business or organizational needs.
No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
If you require reasonable accommodation during the application process, please click here.
IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other – Hospitality
#J-18808-Ljbffr