Accreditation Association for Ambulatory Health Care (AAAHC)
Account Representative
Accreditation Association for Ambulatory Health Care (AAAHC), Deerfield, Illinois, United States, 60063
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Account Representative
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Accreditation Association for Ambulatory Health Care (AAAHC) Overview
At AAAHC, we are at the forefront of improving health care quality through accreditation. Our employees are dedicated to applying their diverse skill sets—technical, research, clinical, analytical, and data-driven—to improve health care quality through accreditation. Here, your work is a journey filled with opportunities to learn, grow, and contribute to a higher purpose within a mission-based culture that values quality every day in ambulatory health care. Position Description
Reporting to the Manager, Accreditation Operations, the Account Representative is responsible for daily operations and client management to ensure timely service delivery from application review to accreditation/certification decision. This role involves client engagement throughout the 1095 cycle, ensuring continuous compliance with AAAHC Standards, policies, and procedures, and delivery of quality, timely customer service to clients, surveyors, and governance members. Success in this position requires a proactive attitude toward acquiring new skills, tools and technical abilities whether through training programs, self-study, or asking questions and integrating learnings into daily tasks to effectively perform and contribute. Strong multitasking ability, attention to detail and effective time management are essential.
Manage the client accreditation/certification account management process for new and renewal clients as assigned including:
Review incoming client applications for completeness to ensure accurate scoping, Standards curation, and surveyor assignment, and follow up with clients to clarify input and request additional information as necessary; includes facilitating 1095 Engage Change Notifications for renewal clients
Collaborate with Scheduling Coordinators to ensure timely survey/surveyor match and scheduling; collaborate with Manager and Business Development for determining onsite survey scope for multi-event survey tours
Develop and maintain working knowledge of AAAHC Standards interpretation, policies and procedures to address client questions; aligned with training progression
Analyze Survey Reports to ensure completeness, compliance and quality; follow-up with Surveyors to clarify report information, seek corrections, or question Standards application that may impact accreditation/certification decision; recommend an accreditation/certification decision for consideration
Review and process significant organizational changes and follow-up actions as necessary, including requests for additional information and escalation to Clinical Services or Manager
Complete timely Survey Report reporting including points of contact for client organizations with oversight agreements
Review Plans of Correction (POC) for appropriateness and completeness; follow-up with client for additional information or clarification as necessary
Respond to, triage, escalate, and document client information requests and Standards interpretation questions; ensure quality client service through proficiency with Standards interpretation and policy/procedure compliance
Prioritize and maintain timelines and action plans for assigned Applications, Survey Reports, POCs, and Change Notifications; meet performance goals and proficiency requirements
Maintain proficiency in use of the 1095 Engage accreditation management system; participate in UAT for system enhancements as requested
Complete required training and fulfill training QC requirements demonstrating proficiency in interpreting MDS Standards, policies, and survey report review processes
Minimum Qualifications and Job-specific Competencies Required
Bachelor’s Degree or equivalent work experience
Excellent verbal and written communication skills
Attention to detail with a focus on quality and results
Ability to multi-task with effective time management
Preferred Qualifications
2 years of relevant work experience
Knowledge of the health care service industry
Working Conditions & Travel Expectations
Occasional evening conference calls not to exceed 2 per month
Physical Requirements
Sedentary work: predominantly sitting with occasional lifting of up to 10 lbs; standard computer-based duties
Salary varies based on experience, location, and qualifications
Seniority level
Associate
Employment type
Full-time
Job function
Customer Service
Industries
Hospitals and Health Care
Get notified about new Account Representative jobs in
Deerfield, IL .
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Account Representative
role at
Accreditation Association for Ambulatory Health Care (AAAHC) Overview
At AAAHC, we are at the forefront of improving health care quality through accreditation. Our employees are dedicated to applying their diverse skill sets—technical, research, clinical, analytical, and data-driven—to improve health care quality through accreditation. Here, your work is a journey filled with opportunities to learn, grow, and contribute to a higher purpose within a mission-based culture that values quality every day in ambulatory health care. Position Description
Reporting to the Manager, Accreditation Operations, the Account Representative is responsible for daily operations and client management to ensure timely service delivery from application review to accreditation/certification decision. This role involves client engagement throughout the 1095 cycle, ensuring continuous compliance with AAAHC Standards, policies, and procedures, and delivery of quality, timely customer service to clients, surveyors, and governance members. Success in this position requires a proactive attitude toward acquiring new skills, tools and technical abilities whether through training programs, self-study, or asking questions and integrating learnings into daily tasks to effectively perform and contribute. Strong multitasking ability, attention to detail and effective time management are essential.
Manage the client accreditation/certification account management process for new and renewal clients as assigned including:
Review incoming client applications for completeness to ensure accurate scoping, Standards curation, and surveyor assignment, and follow up with clients to clarify input and request additional information as necessary; includes facilitating 1095 Engage Change Notifications for renewal clients
Collaborate with Scheduling Coordinators to ensure timely survey/surveyor match and scheduling; collaborate with Manager and Business Development for determining onsite survey scope for multi-event survey tours
Develop and maintain working knowledge of AAAHC Standards interpretation, policies and procedures to address client questions; aligned with training progression
Analyze Survey Reports to ensure completeness, compliance and quality; follow-up with Surveyors to clarify report information, seek corrections, or question Standards application that may impact accreditation/certification decision; recommend an accreditation/certification decision for consideration
Review and process significant organizational changes and follow-up actions as necessary, including requests for additional information and escalation to Clinical Services or Manager
Complete timely Survey Report reporting including points of contact for client organizations with oversight agreements
Review Plans of Correction (POC) for appropriateness and completeness; follow-up with client for additional information or clarification as necessary
Respond to, triage, escalate, and document client information requests and Standards interpretation questions; ensure quality client service through proficiency with Standards interpretation and policy/procedure compliance
Prioritize and maintain timelines and action plans for assigned Applications, Survey Reports, POCs, and Change Notifications; meet performance goals and proficiency requirements
Maintain proficiency in use of the 1095 Engage accreditation management system; participate in UAT for system enhancements as requested
Complete required training and fulfill training QC requirements demonstrating proficiency in interpreting MDS Standards, policies, and survey report review processes
Minimum Qualifications and Job-specific Competencies Required
Bachelor’s Degree or equivalent work experience
Excellent verbal and written communication skills
Attention to detail with a focus on quality and results
Ability to multi-task with effective time management
Preferred Qualifications
2 years of relevant work experience
Knowledge of the health care service industry
Working Conditions & Travel Expectations
Occasional evening conference calls not to exceed 2 per month
Physical Requirements
Sedentary work: predominantly sitting with occasional lifting of up to 10 lbs; standard computer-based duties
Salary varies based on experience, location, and qualifications
Seniority level
Associate
Employment type
Full-time
Job function
Customer Service
Industries
Hospitals and Health Care
Get notified about new Account Representative jobs in
Deerfield, IL .
#J-18808-Ljbffr