Grubhub
Overview
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Account Manager - Merchant Accounts
role at
Grubhub . Grubhub, part of Wonder Group Inc, connects hungry diners with a network of over 375,000 merchants nationwide. We leverage innovative technology, user-friendly platforms and streamlined delivery capabilities to lead in online food ordering. Joining our team means working together to innovate, solve problems, grow, work hard and have fun. The Opportunity
As an Account Manager in the SMB Merchant Network, you'll oversee a restaurant portfolio, optimize their Grubhub account, enhance menu pages, and boost conversion. Your role involves cultivating restaurant relationships and driving growth. The Impact You Will Make
Develop a solid understanding of Grubhub's products and services, including features, benefits, and value propositions. Assist in managing a portfolio of accounts, ensuring timely communication, and addressing basic inquiries or concerns from clients. Assist restaurants in attracting new diners, boosting order volume, and delivering top-quality service to their diners. Conduct regular check-ins with restaurant partners to gather feedback, assess satisfaction levels, and identify areas for improvement. Respond to restaurant inquiries, account issues, and requests or route them to appropriate company departments within turnaround time expectations. Maintain accurate and up-to-date records of client interactions, including notes on discussions, action items, and follow-up tasks. Participate in training sessions and workshops to enhance product knowledge, sales skills, and overall proficiency in account management practices. Proactively seek opportunities to contribute to team goals and initiatives, demonstrating a willingness to learn and grow in the role. What You Bring To The Table
Outstanding, positive attitude with passion and aptitude for working in a fast-paced and fast-growing environment. Bachelor’s Degree or equivalent years of experience and High School degree/GED required. 1-2 years of Sales experience. Experience working with (or selling to) restaurant owners is a major plus. Restaurant experience is also a plus. Mandarin Speaking; Native-level fluency in English is required. Candidates fluent in Mandarin or Spanish are strongly preferred. Strong verbal and written communication skills. Confident making outbound dials on the phone. Proven track record of success in meeting and exceeding goals. Impeccable organizational skills, with the ability to balance multiple tasks; self-starter with a bias toward action and problem-solving. Strong computer skills (MS Office, Google products) with the ability to quickly learn new software; experience with Salesforce.com or similar CRM is a plus. Compensation & Perks
We reward our Sales positions with competitive pay. For this role, we offer uncapped commission with a base salary range as outlined below, based on factors including geographic location. California: $64,000 - $88,000 (80,000 - $110,000 OTE) Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience. And Of Course, Perks!
PTO. Grubhub employees enjoy a generous amount of time to recharge. Health and Wellness. Medical, dental and vision benefits, employee network groups and paid parental leave. Compensation. Eligibility for generous incentives, bonuses, commission, or RSUs (role-specific). Free Meals. Weekly Grubhub credit to enjoy and support local restaurants. Social Impact. Paid time off for community support through programs like the Grubhub Community Fund. Equal Opportunity
Grubhub is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you need a reasonable accommodation during the employment process, please email TalentAcquisition@grubhub.com with details of your request. Job Details
Seniority level: Entry level Employment type: Full-time Job function: Sales and Business Development Industries: Technology, Information and Internet We also note that the job posting includes location-based salary examples and related roles for context.
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Join to apply for the
Account Manager - Merchant Accounts
role at
Grubhub . Grubhub, part of Wonder Group Inc, connects hungry diners with a network of over 375,000 merchants nationwide. We leverage innovative technology, user-friendly platforms and streamlined delivery capabilities to lead in online food ordering. Joining our team means working together to innovate, solve problems, grow, work hard and have fun. The Opportunity
As an Account Manager in the SMB Merchant Network, you'll oversee a restaurant portfolio, optimize their Grubhub account, enhance menu pages, and boost conversion. Your role involves cultivating restaurant relationships and driving growth. The Impact You Will Make
Develop a solid understanding of Grubhub's products and services, including features, benefits, and value propositions. Assist in managing a portfolio of accounts, ensuring timely communication, and addressing basic inquiries or concerns from clients. Assist restaurants in attracting new diners, boosting order volume, and delivering top-quality service to their diners. Conduct regular check-ins with restaurant partners to gather feedback, assess satisfaction levels, and identify areas for improvement. Respond to restaurant inquiries, account issues, and requests or route them to appropriate company departments within turnaround time expectations. Maintain accurate and up-to-date records of client interactions, including notes on discussions, action items, and follow-up tasks. Participate in training sessions and workshops to enhance product knowledge, sales skills, and overall proficiency in account management practices. Proactively seek opportunities to contribute to team goals and initiatives, demonstrating a willingness to learn and grow in the role. What You Bring To The Table
Outstanding, positive attitude with passion and aptitude for working in a fast-paced and fast-growing environment. Bachelor’s Degree or equivalent years of experience and High School degree/GED required. 1-2 years of Sales experience. Experience working with (or selling to) restaurant owners is a major plus. Restaurant experience is also a plus. Mandarin Speaking; Native-level fluency in English is required. Candidates fluent in Mandarin or Spanish are strongly preferred. Strong verbal and written communication skills. Confident making outbound dials on the phone. Proven track record of success in meeting and exceeding goals. Impeccable organizational skills, with the ability to balance multiple tasks; self-starter with a bias toward action and problem-solving. Strong computer skills (MS Office, Google products) with the ability to quickly learn new software; experience with Salesforce.com or similar CRM is a plus. Compensation & Perks
We reward our Sales positions with competitive pay. For this role, we offer uncapped commission with a base salary range as outlined below, based on factors including geographic location. California: $64,000 - $88,000 (80,000 - $110,000 OTE) Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience. And Of Course, Perks!
PTO. Grubhub employees enjoy a generous amount of time to recharge. Health and Wellness. Medical, dental and vision benefits, employee network groups and paid parental leave. Compensation. Eligibility for generous incentives, bonuses, commission, or RSUs (role-specific). Free Meals. Weekly Grubhub credit to enjoy and support local restaurants. Social Impact. Paid time off for community support through programs like the Grubhub Community Fund. Equal Opportunity
Grubhub is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you need a reasonable accommodation during the employment process, please email TalentAcquisition@grubhub.com with details of your request. Job Details
Seniority level: Entry level Employment type: Full-time Job function: Sales and Business Development Industries: Technology, Information and Internet We also note that the job posting includes location-based salary examples and related roles for context.
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