Brunswick Corporation
Overview
Navico Group is looking for a personable, driven Order Management Specialist who demonstrates ownership of responsibilities, resourcefulness, and a proactive approach to perform efficient and accurate processing of customer orders from order entry. This vital position will function as a key contact and liaison for customers and is responsible for all aspects of the order management experience, providing timely courteous service to achieve first-class customer satisfaction. Position Summary: Process sales orders ensuring accuracy in order details, such as product selection, pricing and delivery schedules. Manage customer service issues related to returns, exchanges and order modifications. Handle complex and high-value orders, ensuring timely and accurate fulfillment. Follow established policies and procedures as laid out in SOPs and other relevant process documents. Keep detailed records of all order management transactions and customer communications for audit purposes. Work closely with sales, logistics, and supply chain to streamline operations and resolve any issues. Responsible for handling inbound customer calls/emails relating to orders, products, and services. Utilize order management systems to track and manage orders. Identify and suggest improvements to the order management process to enhance efficiency and customer satisfaction. Participate in or lead meetings with customers or team to discuss recurring questions or complaints and how to address them effectively. Keep track of orders to ensure timely delivery and update customers on their order status. Other duties as assigned. Essential Responsibilities
Process sales orders ensuring accuracy in order details, such as product selection, pricing and delivery schedules. Manage customer service issues related to returns, exchanges and order modifications. Handle complex and high-value orders, ensuring timely and accurate fulfillment. Follow established policies & procedures as laid out in SOPs and other relevant process documents. Keep detailed records of all order management transactions and customer communications for audit purposes. Work closely with sales, logistics, and supply chain to streamline operations and resolve any issues. Responsible for handling inbound customer calls/emails relating to orders, products, and services. Utilize order management systems to track and manage orders. Identify and suggest improvements to the order management process to enhance efficiency and customer satisfaction. Participate in or lead meetings with customers or team to discuss recurring questions or complaints and how to address them effectively. Keep track of orders to ensure timely delivery and update customers on their order status. Other duties as assigned. Required Qualifications
High school diploma or equivalent 4+ years in order management, customer service or related field Proficiency with order processing systems and software, such as SAP, Oracle or CRM Proficiency in data analysis and reporting Excellent written and verbal communication skills Excellent time management, prioritization, and problem-solving skills High degree of accuracy and attention to detail Preferred Qualifications
Background in supply chain, retail or manufacturing field a plus Basic knowledge of Microsoft Office Suite Working Conditions
Normal office working conditions. Typically requires prolonged sitting with consistent computer functionality. Ability to communicate information and ideas for others to understand by phone, email, and/or messaging. Typically Monday through Friday 8am-5pm, with occasional weekend work during season. Navico Group promotes a “dress for your day” dress code which may include casual, business casual or business professional attire. Travel less than 10%. The anticipated pay range for this position is $42,200 - $78,000 annually. The actual base pay offered will vary depending on multiple factors including job-related knowledge/skills, relevant experience, business needs, and geographic location. In addition to base pay, this position is eligible for an annual discretionary bonus. Brunswick/Navico Group offers comprehensive benefits including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account with company contribution, wellbeing program, product purchase discounts and more. Details about our benefits can be found here. Why Brunswick
Whatever tomorrow brings, we’ll be at the leading edge. As the clear leader in the marine industry, we’re committed to our values and supporting our exceptional people. We offer valuable benefits including competitive 401(k) with company match, health benefits, paid time off, a robust Wellness Program, and recognition for awards. About Navico Group
Navico Group is a stand-alone division of Brunswick, the world’s largest recreational marine business. It is the global leader in technology, systems and solutions for industries including Marine & RV. Our brands include Power Systems, Digital Systems, Fishing Systems, and more. Our team is committed to being the most trusted supply partner to the marine and mobile industries. Next is Now. We value growth and development, recognizing that people bring experience and talent beyond technical requirements. If your experience is close to what you see listed here, please still consider applying. Brunswick is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. If you require accommodation during the application or interview process, contact hrsharedservices@brunswick.com. For more information about EEO laws, click here. Brunswick and Workday Privacy Policies. Brunswick does not accept applications from unapproved staffing agencies or vendors. For help, contact hrsharedservices@brunswick.com or 866-278-6942. All job offers will come via the candidate portal when applying through the Brunswick careers site.
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Navico Group is looking for a personable, driven Order Management Specialist who demonstrates ownership of responsibilities, resourcefulness, and a proactive approach to perform efficient and accurate processing of customer orders from order entry. This vital position will function as a key contact and liaison for customers and is responsible for all aspects of the order management experience, providing timely courteous service to achieve first-class customer satisfaction. Position Summary: Process sales orders ensuring accuracy in order details, such as product selection, pricing and delivery schedules. Manage customer service issues related to returns, exchanges and order modifications. Handle complex and high-value orders, ensuring timely and accurate fulfillment. Follow established policies and procedures as laid out in SOPs and other relevant process documents. Keep detailed records of all order management transactions and customer communications for audit purposes. Work closely with sales, logistics, and supply chain to streamline operations and resolve any issues. Responsible for handling inbound customer calls/emails relating to orders, products, and services. Utilize order management systems to track and manage orders. Identify and suggest improvements to the order management process to enhance efficiency and customer satisfaction. Participate in or lead meetings with customers or team to discuss recurring questions or complaints and how to address them effectively. Keep track of orders to ensure timely delivery and update customers on their order status. Other duties as assigned. Essential Responsibilities
Process sales orders ensuring accuracy in order details, such as product selection, pricing and delivery schedules. Manage customer service issues related to returns, exchanges and order modifications. Handle complex and high-value orders, ensuring timely and accurate fulfillment. Follow established policies & procedures as laid out in SOPs and other relevant process documents. Keep detailed records of all order management transactions and customer communications for audit purposes. Work closely with sales, logistics, and supply chain to streamline operations and resolve any issues. Responsible for handling inbound customer calls/emails relating to orders, products, and services. Utilize order management systems to track and manage orders. Identify and suggest improvements to the order management process to enhance efficiency and customer satisfaction. Participate in or lead meetings with customers or team to discuss recurring questions or complaints and how to address them effectively. Keep track of orders to ensure timely delivery and update customers on their order status. Other duties as assigned. Required Qualifications
High school diploma or equivalent 4+ years in order management, customer service or related field Proficiency with order processing systems and software, such as SAP, Oracle or CRM Proficiency in data analysis and reporting Excellent written and verbal communication skills Excellent time management, prioritization, and problem-solving skills High degree of accuracy and attention to detail Preferred Qualifications
Background in supply chain, retail or manufacturing field a plus Basic knowledge of Microsoft Office Suite Working Conditions
Normal office working conditions. Typically requires prolonged sitting with consistent computer functionality. Ability to communicate information and ideas for others to understand by phone, email, and/or messaging. Typically Monday through Friday 8am-5pm, with occasional weekend work during season. Navico Group promotes a “dress for your day” dress code which may include casual, business casual or business professional attire. Travel less than 10%. The anticipated pay range for this position is $42,200 - $78,000 annually. The actual base pay offered will vary depending on multiple factors including job-related knowledge/skills, relevant experience, business needs, and geographic location. In addition to base pay, this position is eligible for an annual discretionary bonus. Brunswick/Navico Group offers comprehensive benefits including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account with company contribution, wellbeing program, product purchase discounts and more. Details about our benefits can be found here. Why Brunswick
Whatever tomorrow brings, we’ll be at the leading edge. As the clear leader in the marine industry, we’re committed to our values and supporting our exceptional people. We offer valuable benefits including competitive 401(k) with company match, health benefits, paid time off, a robust Wellness Program, and recognition for awards. About Navico Group
Navico Group is a stand-alone division of Brunswick, the world’s largest recreational marine business. It is the global leader in technology, systems and solutions for industries including Marine & RV. Our brands include Power Systems, Digital Systems, Fishing Systems, and more. Our team is committed to being the most trusted supply partner to the marine and mobile industries. Next is Now. We value growth and development, recognizing that people bring experience and talent beyond technical requirements. If your experience is close to what you see listed here, please still consider applying. Brunswick is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. If you require accommodation during the application or interview process, contact hrsharedservices@brunswick.com. For more information about EEO laws, click here. Brunswick and Workday Privacy Policies. Brunswick does not accept applications from unapproved staffing agencies or vendors. For help, contact hrsharedservices@brunswick.com or 866-278-6942. All job offers will come via the candidate portal when applying through the Brunswick careers site.
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