Facilities Maintenance Management
Benefits
401(k) matching Competitive salary Health insurance Opportunity for advancement Paid time off Training & development Job Summary
FMM is seeking a motivated professional to fulfill our Client Manager position. FMM is a maintenance and construction company servicing both residential and commercial clients nationwide. Responsibilities
Make decisions using the 5 values of FMM as your guide: Quality, Teamwork, Integrity, Safety, and Versatility. Manage day-to-day operations and scheduling of Facilities Technicians to perform general repairs and maintenance. Quarterly review of each facility under responsible area for each technician. Assist “Client Service Center” to resolve unclear requests. Assist technicians with issues at client facilities. Document employee performance for direct reports throughout the year and communicate action with employee for implementation. Develop on-call schedule for all technicians. Introduce and educate clients of the Company’s full range of services. Adhere to operating procedures to ensure staff is operating as efficiently and effectively as possible. Ensure training objectives are met for all staff within stated timeframe. Ensure all staff is actively participating in department goals. Organize and lead weekly staff meetings with agenda and meeting minutes, ensuring four strategic meetings. Ensure client contract compliance is upheld. Manage vendor contracts, reviewing with clients as needed. Maintain communications with clients as necessary, responding to all phone calls and requests in a timely manner. Schedule monthly visits with clients to ensure client satisfaction. Coordinate client relocations and startup of new locations, including any necessary purchases. Estimate and coordinate client construction projects from start to finish. Address problems with staff and vendors to provide seamless service to clients. Generate and send standard reports to clients. Review open and completed work orders to ensure accuracy of labor, parts, and vendor costs. Review preventive and on-demand work order billing. Oversee inventory control and provide monthly reconciliation and job cost allocation to administration. Oversee staff adherence to Vehicle Use Policy. Lead Emergency Response effort in the event of manmade or natural disaster. Provide courteous and prompt service to all internal and external client/customers and ensure that company/client confidentiality is assured. Identify opportunities and recommend methods to improve service, work processes, and financial performance. Assist co-workers in the completion of tasks and assignments to ensure continuity of service and contractual obligations are met or exceeded. Orient new co-workers and actively support teamwork throughout the company. Participate in corporate and team meetings. Participate in trade-specific organizations. Qualifications
5 years experience in a general maintenance role. Knowledge of both residential and commercial systems. Tech savvy and proficient in Microsoft programs. Ability to perform maintenance related tasks in the field if needed. Excellent problem solving skills. Good written and oral communication skills. A take initiative mindset. A strong focus on customer relations. Valid drivers license and clear driving record. Ability to pass a drug screen. Ability to travel. Physical Requirements
Must be able to lift up to 15 pounds at a time. Ability to pass a Fit for Duty Screening. Additional Benefits
Health Insurance – FMM will pay 50% of the employee's premium. 401(k) Contribution – FMM will match employee contribution up to 3%. Optional voluntary benefits. Paid Time Off. Paid Holidays. Employee Assistance Program. Company Provided Health Club membership. Company Vehicle and Fuel Card or Vehicle Allowance (dependent on company requirements). Company Provided iPad or Laptop (dependent on company requirements).
#J-18808-Ljbffr
401(k) matching Competitive salary Health insurance Opportunity for advancement Paid time off Training & development Job Summary
FMM is seeking a motivated professional to fulfill our Client Manager position. FMM is a maintenance and construction company servicing both residential and commercial clients nationwide. Responsibilities
Make decisions using the 5 values of FMM as your guide: Quality, Teamwork, Integrity, Safety, and Versatility. Manage day-to-day operations and scheduling of Facilities Technicians to perform general repairs and maintenance. Quarterly review of each facility under responsible area for each technician. Assist “Client Service Center” to resolve unclear requests. Assist technicians with issues at client facilities. Document employee performance for direct reports throughout the year and communicate action with employee for implementation. Develop on-call schedule for all technicians. Introduce and educate clients of the Company’s full range of services. Adhere to operating procedures to ensure staff is operating as efficiently and effectively as possible. Ensure training objectives are met for all staff within stated timeframe. Ensure all staff is actively participating in department goals. Organize and lead weekly staff meetings with agenda and meeting minutes, ensuring four strategic meetings. Ensure client contract compliance is upheld. Manage vendor contracts, reviewing with clients as needed. Maintain communications with clients as necessary, responding to all phone calls and requests in a timely manner. Schedule monthly visits with clients to ensure client satisfaction. Coordinate client relocations and startup of new locations, including any necessary purchases. Estimate and coordinate client construction projects from start to finish. Address problems with staff and vendors to provide seamless service to clients. Generate and send standard reports to clients. Review open and completed work orders to ensure accuracy of labor, parts, and vendor costs. Review preventive and on-demand work order billing. Oversee inventory control and provide monthly reconciliation and job cost allocation to administration. Oversee staff adherence to Vehicle Use Policy. Lead Emergency Response effort in the event of manmade or natural disaster. Provide courteous and prompt service to all internal and external client/customers and ensure that company/client confidentiality is assured. Identify opportunities and recommend methods to improve service, work processes, and financial performance. Assist co-workers in the completion of tasks and assignments to ensure continuity of service and contractual obligations are met or exceeded. Orient new co-workers and actively support teamwork throughout the company. Participate in corporate and team meetings. Participate in trade-specific organizations. Qualifications
5 years experience in a general maintenance role. Knowledge of both residential and commercial systems. Tech savvy and proficient in Microsoft programs. Ability to perform maintenance related tasks in the field if needed. Excellent problem solving skills. Good written and oral communication skills. A take initiative mindset. A strong focus on customer relations. Valid drivers license and clear driving record. Ability to pass a drug screen. Ability to travel. Physical Requirements
Must be able to lift up to 15 pounds at a time. Ability to pass a Fit for Duty Screening. Additional Benefits
Health Insurance – FMM will pay 50% of the employee's premium. 401(k) Contribution – FMM will match employee contribution up to 3%. Optional voluntary benefits. Paid Time Off. Paid Holidays. Employee Assistance Program. Company Provided Health Club membership. Company Vehicle and Fuel Card or Vehicle Allowance (dependent on company requirements). Company Provided iPad or Laptop (dependent on company requirements).
#J-18808-Ljbffr