Brunswick
Overview
Are you ready for what’s next? Brunswick is a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation. Innovation is the heart of Brunswick. See how your contributions will help transform vision into reality. Position Summary
Navico Group is looking for a personable, driven Order Management Specialist who demonstrates ownership of responsibilities, resourcefulness, and a proactive approach to perform efficient and accurate processing of customer orders from order entry. This vital position will function as a key contact and liaison for customers and is responsible for all aspects of the order management experience, providing timely courteous service to achieve first-class customer satisfaction. Essential Responsibilities
Process sales orders ensuring accuracy in order details, such as product selection, pricing and delivery schedules. Manage customer service issues related to returns, exchanges and order modifications. Handle complex and high-value orders, ensuring timely and accurate fulfillment. Follow established policies and procedures as laid out in SOPs and other relevant process documents. Keep detailed records of all order management transactions and customer communications for audit purposes. Work closely with sales, logistics, and supply chain to streamline operations and resolve issues. Responsible for handling inbound customer calls/emails relating to orders, products, and services. Utilize order management systems to track and manage orders. Identify and suggest improvements to the order management process to enhance efficiency and customer satisfaction. Participate in or lead meetings with customers or team to discuss recurring questions or complaints and how to address them effectively. Keep track of orders to ensure timely delivery and update customers on their status. Other duties as assigned. Required Qualifications
High school diploma or equivalent 4+ years in order management, customer service or related field Proficiency with order processing systems and software, such as SAP, Oracle or CRM Proficiency in data analysis and reporting Excellent written and verbal communication skills Excellent time management, prioritization, and problem-solving skills High degree of accuracy and attention to detail Preferred Qualifications
Background in supply chain, retail or manufacturing field a plus Basic knowledge of Microsoft Office Suite Working Conditions
Normal office working conditions. Typically requires prolonged sitting with consistent computer functionality Ability to communicate information and ideas clearly by phone, email, and/or messaging Regular work week Monday through Friday 8am-5pm, with occasional weekend work during season Navico Group promotes a “dress for your day” dress code which may include casual, business casual or business professional attire Travel less than 10% Compensation and Benefits
The anticipated pay range for this position is $42,200 - $78,000 annually. The actual base pay offered will vary depending on factors including job-related knowledge/skills, relevant experience, business needs, and geographic location. In addition to base pay, this position is eligible for an annual discretionary bonus. This position is eligible to participate in Brunswick's comprehensive benefits offerings, including medical, dental, vision, paid vacation, 401(k) (up to 4% match), Health Savings Account (with company contribution), wellbeing program, product purchase discounts and more. Details about our benefits can be found here. Why Brunswick
Whatever tomorrow brings, we’ll be at the leading edge. As the clear leader in the marine industry, we’re committed to our values and supporting our exceptional people. We offer valuable benefits including a competitive 401(k) plan with company match, health benefits, paid time off, a robust Wellness Program, and much more. We’re proud of being recognized for making a splash with numerous awards. About Navico Group
Navico Group is a stand-alone division of Brunswick, the world’s largest recreational marine business. Navico Group is the global leader in technology, systems and solutions for a variety of industries, from Marine and RV to Specialty Vehicles and beyond. Our broad portfolio includes brands in Power Systems, Digital Systems, Fishing Systems, and Performance Components including Ancor, Attwood, B&G, BEP, Blue Sea Systems, C-MAP, CZone, Garelick, Lenco, Lowrance, Marinco, MotorGuide, Mastervolt, ProMariner, RELiON, Simrad and Whale. Our team is committed and driven to be the most trusted supply partner to the marine and mobile industries... and beyond. Next is Now! We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. If you require accommodation during the application or interview process, please contact hrsharedservices@brunswick.com for support. For more information about EEO laws, click here. Brunswick and Workday Privacy Policies. Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at hrsharedservices@brunswick.com or 866-278-6942. All job offers will come to you via the candidate portal you create when applying through the Brunswick careers site. If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or HRSharedServices@brunswick.com.
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Are you ready for what’s next? Brunswick is a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation. Innovation is the heart of Brunswick. See how your contributions will help transform vision into reality. Position Summary
Navico Group is looking for a personable, driven Order Management Specialist who demonstrates ownership of responsibilities, resourcefulness, and a proactive approach to perform efficient and accurate processing of customer orders from order entry. This vital position will function as a key contact and liaison for customers and is responsible for all aspects of the order management experience, providing timely courteous service to achieve first-class customer satisfaction. Essential Responsibilities
Process sales orders ensuring accuracy in order details, such as product selection, pricing and delivery schedules. Manage customer service issues related to returns, exchanges and order modifications. Handle complex and high-value orders, ensuring timely and accurate fulfillment. Follow established policies and procedures as laid out in SOPs and other relevant process documents. Keep detailed records of all order management transactions and customer communications for audit purposes. Work closely with sales, logistics, and supply chain to streamline operations and resolve issues. Responsible for handling inbound customer calls/emails relating to orders, products, and services. Utilize order management systems to track and manage orders. Identify and suggest improvements to the order management process to enhance efficiency and customer satisfaction. Participate in or lead meetings with customers or team to discuss recurring questions or complaints and how to address them effectively. Keep track of orders to ensure timely delivery and update customers on their status. Other duties as assigned. Required Qualifications
High school diploma or equivalent 4+ years in order management, customer service or related field Proficiency with order processing systems and software, such as SAP, Oracle or CRM Proficiency in data analysis and reporting Excellent written and verbal communication skills Excellent time management, prioritization, and problem-solving skills High degree of accuracy and attention to detail Preferred Qualifications
Background in supply chain, retail or manufacturing field a plus Basic knowledge of Microsoft Office Suite Working Conditions
Normal office working conditions. Typically requires prolonged sitting with consistent computer functionality Ability to communicate information and ideas clearly by phone, email, and/or messaging Regular work week Monday through Friday 8am-5pm, with occasional weekend work during season Navico Group promotes a “dress for your day” dress code which may include casual, business casual or business professional attire Travel less than 10% Compensation and Benefits
The anticipated pay range for this position is $42,200 - $78,000 annually. The actual base pay offered will vary depending on factors including job-related knowledge/skills, relevant experience, business needs, and geographic location. In addition to base pay, this position is eligible for an annual discretionary bonus. This position is eligible to participate in Brunswick's comprehensive benefits offerings, including medical, dental, vision, paid vacation, 401(k) (up to 4% match), Health Savings Account (with company contribution), wellbeing program, product purchase discounts and more. Details about our benefits can be found here. Why Brunswick
Whatever tomorrow brings, we’ll be at the leading edge. As the clear leader in the marine industry, we’re committed to our values and supporting our exceptional people. We offer valuable benefits including a competitive 401(k) plan with company match, health benefits, paid time off, a robust Wellness Program, and much more. We’re proud of being recognized for making a splash with numerous awards. About Navico Group
Navico Group is a stand-alone division of Brunswick, the world’s largest recreational marine business. Navico Group is the global leader in technology, systems and solutions for a variety of industries, from Marine and RV to Specialty Vehicles and beyond. Our broad portfolio includes brands in Power Systems, Digital Systems, Fishing Systems, and Performance Components including Ancor, Attwood, B&G, BEP, Blue Sea Systems, C-MAP, CZone, Garelick, Lenco, Lowrance, Marinco, MotorGuide, Mastervolt, ProMariner, RELiON, Simrad and Whale. Our team is committed and driven to be the most trusted supply partner to the marine and mobile industries... and beyond. Next is Now! We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. If you require accommodation during the application or interview process, please contact hrsharedservices@brunswick.com for support. For more information about EEO laws, click here. Brunswick and Workday Privacy Policies. Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at hrsharedservices@brunswick.com or 866-278-6942. All job offers will come to you via the candidate portal you create when applying through the Brunswick careers site. If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or HRSharedServices@brunswick.com.
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