TD
Retail Banker I (30) East Bay
– TD
Location: Charleston, South Carolina, United States. Hours: 30 hours. Pay: $22.50 - $29.00 USD.
TD is committed to fair and equitable compensation opportunities. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies allow peers to progress within the salary range over time as they progress in their role. The base pay offered may vary based on skills, experience, job-related knowledge, geographic location, and other business needs.
Line Of Business Personal and Commercial Banking Services.
Job Description The Retail Banker I is a customer liaison integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice to assist Customers with their banking solutions/needs. This role supports business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD.
Depth & Scope
Proficient in products, services and routine transactions to identify opportunities to educate on Bank products and services.
Broad knowledge of the full product suite, services and processes of the business area, with low to moderate complexity/risk.
Builds and nurtures Customer relationships by consistently displaying product knowledge and actively listening to Customer needs.
Recommends products based on Customer needs and highlights features and benefits.
Uses Customer relationship management tools for proactive assessment, solution identification and outbound sales activities.
Independently resolves customer issues, errors and problems, escalating when necessary.
Explains detailed or complicated information to customers.
Maintains proficiency gained through job related training.
Participates in Customer outreach, servicing and advice activities.
Engages in conversations about loan products and facilitates application intake.
Maintains active registration status with NMLS.
Education & Experience
HS Diploma or GED.
1+ years’ experience working with customers and/or sales in any capacity.
Teller experience preferred.
Completes Teller training upon hire.
Ability to engage customers and educate them on products and services.
Strong organizational skills for a fast‑paced environment.
Excellent communication skills; concise, clear, consistent.
Ability to schedule and prioritize work.
Works independently and meets deadlines.
Sound judgment and effective problem solving.
Proficient in Microsoft Office.
Notary License (Preferred).
Customer Accountabilities
Delivers legendary experience by building relationships and delivering service and advice.
Supports the Bank’s Customer Service Strategy and delivers end‑to‑end advice.
Advocates for customers with proactive insights and recommendations.
Expands customer confidence through resolution and proactive tips.
Operates in‑store to welcome and guide customers.
Educates customers on self‑service options.
Makes escalation a point of control.
Performs teller transactions while mitigating fraud.
Considers impact of decisions on TD, customers and stakeholders.
Acts as a brand champion internally and externally.
Educates clients on digital self‑service channels.
Turns each transaction into a personalized interaction.
Shareholder Accountabilities
Ensures compliance with regulations such as BSA and Patriot Act.
Participates in daily operations aligning with TD’s risk framework.
Understands and applies operating policies and procedures.
Supports timely and accurate completion of business processes.
Escalates high‑risk activities as necessary.
Ensures accurate documentation reflecting client intentions.
Conducts due diligence for transaction accuracy.
Complies with Bank Code of Conduct.
Supports operational excellence by understanding accountability.
Adheres to risk and control policies and procedures.
Employee/Team Accountabilities
Participates fully as a team member, supporting a positive work environment.
Enhances own knowledge and shares with the team.
Participates in personal performance management.
Keeps colleagues informed about project status.
Contributes to an inclusive environment.
Acts as a brand ambassador.
Utilizes coaching feedback for stronger performance.
Makes effective referrals to partner bankers.
Aligns to TD Model, Brand and Culture.
Collaborates to achieve team success.
Improves delivery with high quality standards.
Takes ownership of own career and development.
Embraces change positively.
Participates in TD's Shared Commitments and code of conduct.
Advances inclusive culture reflecting TD’s diversity agenda.
OCC Language
Position falls under Loan Originator and Mortgage Loan Originator definitions per Regulation Z and SAFE Act.
Eligible for employment with a covered financial institution under Regulation Z.
Eligible for registration as a registered mortgage loan originator with the NMLS.
Results on a criminal background check and credit report required by federal law.
Physical Requirements
Domestic Travel – Occasional
International Travel – Never
Performing sedentary work – Continuous
Performing multiple tasks – Continuous
Operating standard office equipment – Continuous
Responding quickly to sounds – Occasional
Sitting – Frequent
Standing – Frequent
Walking – Occasional
Moving safely in confined spaces – Occasional
Lifting/Carrying (under 25 lbs.) – Occasional
Lifting/Carrying (over 25 lbs.) – Never
Squatting – Occasional
Bending – Occasional
Kneeling – Occasional
Crawling – Never
Climbing – Never
Reaching overhead – Occasional
Reaching forward – Occasional
Pushing – Never
Pulling – Never
Twisting – Never
Concentrating for long periods of time – Continuous
Applying common sense to standardized situations – Continuous
Reading, writing and comprehending instructions – Continuous
Adding, subtracting, multiplying and dividing – Continuous
Who We Are TD is one of the world's leading global financial institutions and the fifth largest bank in North America by branches/stores. We deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank.
Our Total Rewards Package Our Total Rewards package includes base salary and variable compensation/incentive awards, health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition.
Additional Information We’re delighted you’re considering a career with TD. Through regular development conversations, training programs, and competitive benefits, we’re committed to providing support for thriving at work and at home.
Colleague Development We provide regular career, development and performance conversations with your manager, an online learning platform and mentoring programs to help unlock future opportunities.
Training & Onboarding We will provide training and onboarding sessions to ensure you have everything you need to succeed in your new role.
Interview Process We’ll reach out to candidates of interest to schedule an interview and communicate outcomes by email or phone call.
Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.
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– TD
Location: Charleston, South Carolina, United States. Hours: 30 hours. Pay: $22.50 - $29.00 USD.
TD is committed to fair and equitable compensation opportunities. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies allow peers to progress within the salary range over time as they progress in their role. The base pay offered may vary based on skills, experience, job-related knowledge, geographic location, and other business needs.
Line Of Business Personal and Commercial Banking Services.
Job Description The Retail Banker I is a customer liaison integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice to assist Customers with their banking solutions/needs. This role supports business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD.
Depth & Scope
Proficient in products, services and routine transactions to identify opportunities to educate on Bank products and services.
Broad knowledge of the full product suite, services and processes of the business area, with low to moderate complexity/risk.
Builds and nurtures Customer relationships by consistently displaying product knowledge and actively listening to Customer needs.
Recommends products based on Customer needs and highlights features and benefits.
Uses Customer relationship management tools for proactive assessment, solution identification and outbound sales activities.
Independently resolves customer issues, errors and problems, escalating when necessary.
Explains detailed or complicated information to customers.
Maintains proficiency gained through job related training.
Participates in Customer outreach, servicing and advice activities.
Engages in conversations about loan products and facilitates application intake.
Maintains active registration status with NMLS.
Education & Experience
HS Diploma or GED.
1+ years’ experience working with customers and/or sales in any capacity.
Teller experience preferred.
Completes Teller training upon hire.
Ability to engage customers and educate them on products and services.
Strong organizational skills for a fast‑paced environment.
Excellent communication skills; concise, clear, consistent.
Ability to schedule and prioritize work.
Works independently and meets deadlines.
Sound judgment and effective problem solving.
Proficient in Microsoft Office.
Notary License (Preferred).
Customer Accountabilities
Delivers legendary experience by building relationships and delivering service and advice.
Supports the Bank’s Customer Service Strategy and delivers end‑to‑end advice.
Advocates for customers with proactive insights and recommendations.
Expands customer confidence through resolution and proactive tips.
Operates in‑store to welcome and guide customers.
Educates customers on self‑service options.
Makes escalation a point of control.
Performs teller transactions while mitigating fraud.
Considers impact of decisions on TD, customers and stakeholders.
Acts as a brand champion internally and externally.
Educates clients on digital self‑service channels.
Turns each transaction into a personalized interaction.
Shareholder Accountabilities
Ensures compliance with regulations such as BSA and Patriot Act.
Participates in daily operations aligning with TD’s risk framework.
Understands and applies operating policies and procedures.
Supports timely and accurate completion of business processes.
Escalates high‑risk activities as necessary.
Ensures accurate documentation reflecting client intentions.
Conducts due diligence for transaction accuracy.
Complies with Bank Code of Conduct.
Supports operational excellence by understanding accountability.
Adheres to risk and control policies and procedures.
Employee/Team Accountabilities
Participates fully as a team member, supporting a positive work environment.
Enhances own knowledge and shares with the team.
Participates in personal performance management.
Keeps colleagues informed about project status.
Contributes to an inclusive environment.
Acts as a brand ambassador.
Utilizes coaching feedback for stronger performance.
Makes effective referrals to partner bankers.
Aligns to TD Model, Brand and Culture.
Collaborates to achieve team success.
Improves delivery with high quality standards.
Takes ownership of own career and development.
Embraces change positively.
Participates in TD's Shared Commitments and code of conduct.
Advances inclusive culture reflecting TD’s diversity agenda.
OCC Language
Position falls under Loan Originator and Mortgage Loan Originator definitions per Regulation Z and SAFE Act.
Eligible for employment with a covered financial institution under Regulation Z.
Eligible for registration as a registered mortgage loan originator with the NMLS.
Results on a criminal background check and credit report required by federal law.
Physical Requirements
Domestic Travel – Occasional
International Travel – Never
Performing sedentary work – Continuous
Performing multiple tasks – Continuous
Operating standard office equipment – Continuous
Responding quickly to sounds – Occasional
Sitting – Frequent
Standing – Frequent
Walking – Occasional
Moving safely in confined spaces – Occasional
Lifting/Carrying (under 25 lbs.) – Occasional
Lifting/Carrying (over 25 lbs.) – Never
Squatting – Occasional
Bending – Occasional
Kneeling – Occasional
Crawling – Never
Climbing – Never
Reaching overhead – Occasional
Reaching forward – Occasional
Pushing – Never
Pulling – Never
Twisting – Never
Concentrating for long periods of time – Continuous
Applying common sense to standardized situations – Continuous
Reading, writing and comprehending instructions – Continuous
Adding, subtracting, multiplying and dividing – Continuous
Who We Are TD is one of the world's leading global financial institutions and the fifth largest bank in North America by branches/stores. We deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank.
Our Total Rewards Package Our Total Rewards package includes base salary and variable compensation/incentive awards, health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition.
Additional Information We’re delighted you’re considering a career with TD. Through regular development conversations, training programs, and competitive benefits, we’re committed to providing support for thriving at work and at home.
Colleague Development We provide regular career, development and performance conversations with your manager, an online learning platform and mentoring programs to help unlock future opportunities.
Training & Onboarding We will provide training and onboarding sessions to ensure you have everything you need to succeed in your new role.
Interview Process We’ll reach out to candidates of interest to schedule an interview and communicate outcomes by email or phone call.
Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.
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