PNC
Overview
Position: Personal Banker Location: Cincinnati, OH (Delhi Branch) At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace where all employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Personal Banker within PNC's Retail Branch organization, you will be based in Cincinnati, OH at the Delhi Branch.
Job Description
Acquires and deepens the branch customer base through proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborates with ecosystem partners to grow customer share of wallet. Positions PNC solutions to drive new revenue and customer loyalty. Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships. Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources. Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty. Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.
Qualifications
Required : Successful candidates must demonstrate knowledge, skills, and abilities for the role. Typically requires an Associates degree or equivalent experience; related experience or product knowledge may be considered. Generally 3+ years of experience; in lieu of a degree, a comparable combination of education, job-specific certification(s) and experience may be considered. Preferred Skills : Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales Competencies : Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs
Education & Certifications
Education : No Degree Certifications : No Required Certification(s) Licenses : Background checks as required by Consumer Financial Protection Bureau regulations
Pay Transparency
Base Salary: $44,720.00 – $57,500.00. Salaries may vary by geographic location, market data, and individual skills, experience, and education. This role is incentive eligible based on company, business and/or individual performance.
Application Window
Openings are generally posted for two business days from 09/23/2025, subject to business discretion.
Benefits
PNC offers a comprehensive range of benefits, including medical/prescription coverage, dental and vision, life insurance, disability protection, 401(k) with company match, pension and stock purchase plans, tax-advantaged accounts, education assistance, wellness programs, and more. Paid time off includes holidays, vacation, and other leave options depending on eligibility and career level. See Your PNC Total Rewards for details.
Disability Accommodations
If an accommodation is required to participate in the application process, please contact AccommodationRequest@pnc.com with the job ID and your preferred method of contact. All information will be kept confidential to provide needed accommodations. Applicants may also call 877-968-7762 for accommodation assistance.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories by law. This position is subject to FDIA, SAFE Act, and FINRA requirements where applicable.
California Residents: Refer to the California Consumer Privacy Act Privacy Notice for information about how PNC may use or disclose your personal information in hiring.
To learn more about these and other programs, including benefits for full-time and part-time employees, visit Your PNC Total Rewards.
Referrals increase your chances of interviewing at PNC. Get notified about new Personal Banker jobs in Cincinnati, OH.
#J-18808-Ljbffr
Position: Personal Banker Location: Cincinnati, OH (Delhi Branch) At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace where all employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Personal Banker within PNC's Retail Branch organization, you will be based in Cincinnati, OH at the Delhi Branch.
Job Description
Acquires and deepens the branch customer base through proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborates with ecosystem partners to grow customer share of wallet. Positions PNC solutions to drive new revenue and customer loyalty. Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships. Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources. Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty. Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.
Qualifications
Required : Successful candidates must demonstrate knowledge, skills, and abilities for the role. Typically requires an Associates degree or equivalent experience; related experience or product knowledge may be considered. Generally 3+ years of experience; in lieu of a degree, a comparable combination of education, job-specific certification(s) and experience may be considered. Preferred Skills : Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales Competencies : Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs
Education & Certifications
Education : No Degree Certifications : No Required Certification(s) Licenses : Background checks as required by Consumer Financial Protection Bureau regulations
Pay Transparency
Base Salary: $44,720.00 – $57,500.00. Salaries may vary by geographic location, market data, and individual skills, experience, and education. This role is incentive eligible based on company, business and/or individual performance.
Application Window
Openings are generally posted for two business days from 09/23/2025, subject to business discretion.
Benefits
PNC offers a comprehensive range of benefits, including medical/prescription coverage, dental and vision, life insurance, disability protection, 401(k) with company match, pension and stock purchase plans, tax-advantaged accounts, education assistance, wellness programs, and more. Paid time off includes holidays, vacation, and other leave options depending on eligibility and career level. See Your PNC Total Rewards for details.
Disability Accommodations
If an accommodation is required to participate in the application process, please contact AccommodationRequest@pnc.com with the job ID and your preferred method of contact. All information will be kept confidential to provide needed accommodations. Applicants may also call 877-968-7762 for accommodation assistance.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories by law. This position is subject to FDIA, SAFE Act, and FINRA requirements where applicable.
California Residents: Refer to the California Consumer Privacy Act Privacy Notice for information about how PNC may use or disclose your personal information in hiring.
To learn more about these and other programs, including benefits for full-time and part-time employees, visit Your PNC Total Rewards.
Referrals increase your chances of interviewing at PNC. Get notified about new Personal Banker jobs in Cincinnati, OH.
#J-18808-Ljbffr