City of Boise
Lead and oversee the City of Boise’s accounts receivable collection efforts, ensuring accuracy, efficiency, and compliance with all laws, ordinances, and city policies. This role offers the opportunity to work independently while making a direct impact on the city’s financial operations.
Responsibilities
Act as the central contact point for information related to the collection of delinquent accounts.
Counsel employees and customers regarding department and city practices, policies, and procedures.
Organize, plan, and assign portfolios for each collection agent by setting priorities and deadlines and ensuring accounts are reviewed and payment arrangements are made.
Ensure the unit operates at maximum efficiency and meets all goals; prepare and review daily financial reports.
Motivate the collection team, set objectives, and review results with the team; prepare monthly lists of delinquent accounts.
Review customer account adjustments, credits, and processed payments for accuracy; post cash transactions to the general ledger and generate cash receipts.
Maintain performance management and evaluate accounts and phone conversations to ensure compliance with standards, codes, policies, and procedures.
Provide reporting on service level statistics and overall unit performance; monitor collection phone volume, wait times, and abandon rates.
Maintain portfolios of significant delinquencies, determine resolutions (including suspension of services, legal action, or referrals to outside agencies), and maintain bad debt records and related databases.
Research legal issues involving collection practices and prepare legal documents for involuntary collection procedures when needed.
Perform other duties as assigned; management reserves the right to reassign duties as necessary.
Qualifications Required Knowledge, Experience, And Training
Bachelor’s degree in business administration, public administration, accounting, or a related field
5 years of experience in collections call center or utility collection environment with 2 years supervisory or managerial experience, or an equivalent combination of education and/or experience
Licensing And Other Requirements
Valid state-issued driver’s license
Special Requirements
City of Boise background check processes including criminal history and references
Credit history check
Driving record check
Additional Required Knowledge, Experience, And Training
Knowledge of operations, services and policies; suspending commercial accounts for non-payment; bankruptcy court procedures; statistical analysis; policy development; computer usage; and credit and collection laws.
Ability to follow up on work, use database/software effectively, read and understand laws, assess situations, develop solutions, and communicate effectively in English; perform essential functions with or without accommodation.
Must be capable of operating vehicles safely with an acceptable driving record.
Preferred Knowledge, Experience, And Training
Six years of experience in a collection call center or utility collection services environment with four years of supervisory or managerial experience.
Working Conditions The physical effort and working environment are representative of the essential functions. Reasonable accommodations may be made for individuals with disabilities.
Physical Efforts Occasional lifting/carrying up to 10 pounds; occasional pushing/pulling up to 10 pounds. Moderate noise level. Visual and sensory requirements include close and distance vision and depth perception. Sit, stand, walk, reach, and grasp; hand/finger dexterity required.
Seniorities
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Government Administration
Note: This job posting contains general information about the role and does not constitute a contract of employment. This description may be revised at any time.
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Responsibilities
Act as the central contact point for information related to the collection of delinquent accounts.
Counsel employees and customers regarding department and city practices, policies, and procedures.
Organize, plan, and assign portfolios for each collection agent by setting priorities and deadlines and ensuring accounts are reviewed and payment arrangements are made.
Ensure the unit operates at maximum efficiency and meets all goals; prepare and review daily financial reports.
Motivate the collection team, set objectives, and review results with the team; prepare monthly lists of delinquent accounts.
Review customer account adjustments, credits, and processed payments for accuracy; post cash transactions to the general ledger and generate cash receipts.
Maintain performance management and evaluate accounts and phone conversations to ensure compliance with standards, codes, policies, and procedures.
Provide reporting on service level statistics and overall unit performance; monitor collection phone volume, wait times, and abandon rates.
Maintain portfolios of significant delinquencies, determine resolutions (including suspension of services, legal action, or referrals to outside agencies), and maintain bad debt records and related databases.
Research legal issues involving collection practices and prepare legal documents for involuntary collection procedures when needed.
Perform other duties as assigned; management reserves the right to reassign duties as necessary.
Qualifications Required Knowledge, Experience, And Training
Bachelor’s degree in business administration, public administration, accounting, or a related field
5 years of experience in collections call center or utility collection environment with 2 years supervisory or managerial experience, or an equivalent combination of education and/or experience
Licensing And Other Requirements
Valid state-issued driver’s license
Special Requirements
City of Boise background check processes including criminal history and references
Credit history check
Driving record check
Additional Required Knowledge, Experience, And Training
Knowledge of operations, services and policies; suspending commercial accounts for non-payment; bankruptcy court procedures; statistical analysis; policy development; computer usage; and credit and collection laws.
Ability to follow up on work, use database/software effectively, read and understand laws, assess situations, develop solutions, and communicate effectively in English; perform essential functions with or without accommodation.
Must be capable of operating vehicles safely with an acceptable driving record.
Preferred Knowledge, Experience, And Training
Six years of experience in a collection call center or utility collection services environment with four years of supervisory or managerial experience.
Working Conditions The physical effort and working environment are representative of the essential functions. Reasonable accommodations may be made for individuals with disabilities.
Physical Efforts Occasional lifting/carrying up to 10 pounds; occasional pushing/pulling up to 10 pounds. Moderate noise level. Visual and sensory requirements include close and distance vision and depth perception. Sit, stand, walk, reach, and grasp; hand/finger dexterity required.
Seniorities
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Government Administration
Note: This job posting contains general information about the role and does not constitute a contract of employment. This description may be revised at any time.
#J-18808-Ljbffr