Rivian
Field Product Advisor- Woodbridge, NJ Service Center
Rivian, Woodbridge, New Jersey, United States
Overview
Field Product Advisor- Woodbridge, NJ Service Center. Join to apply for the Field Product Advisor- Woodbridge, NJ Service Center role at Rivian. Address: 931 U.S. Route 1 Woodbridge Township, New Jersey 08830. RIV Level: 4. Role Summary
As a Field Product Advisor, you will be an integral member of our Field Sales organization, building relationships with prospective customers and growing the Rivian community. You will fully own the customer journey, ensuring each touchpoint is highly personalized. You will educate and inspire customers using various communication channels including in-person interactions, educational drives, phone, text, and email. This role requires passion for our brand and a desire to contribute to a high-performance culture. To be successful, you must have a customer-first approach and thrive in ambiguous environments with a flexible, solution-oriented mindset. The ideal candidate is self-motivated and results-driven, committed to creating memorable experiences that drive brand loyalty, customer satisfaction, and conversion. Please note:
This is a proactive job posting, which allows us to build a pipeline of qualified candidates who we can consider for future openings. You will be contacted if a position matching your qualifications becomes available. Responsibilities
Consistently achieve or exceed monthly and quarterly targets and other key performance indicators such as demo drive volume, pipeline management, conversion support, customer satisfaction, and NPS. Ensure customer experience at your location(s) is best-in-class: authentic, engaging, educational and aligned with Rivian’s core values and culture. Proactively engage, qualify, and support leads, following up across various stages of the customer journey to increase satisfaction, repeat business and referrals. Provide static and dynamic product demonstrations, asking open-ended questions to understand customers’ needs and recommend suitable products and services. Maintain and share in-depth knowledge of Rivian products and services, features and benefits, and community stories to guide customers in their decision-making. Build and manage a healthy customer pipeline by establishing positive, long-term relationships via high touch, responsive service. Host and support a variety of retail activations and experiential events to generate demand and connect with the Rivian community. Study and solicit customer feedback to understand and solve for customer pain points and opportunities for continuous improvement. Stay up to date on automotive and EV competitive landscape and trends to build value in our products and overcome objections. Share success strategies and feedback with teammates to cultivate a culture of learning and winning together built on trust. Resolve customer escalations in the moment and cascade outstanding issues to the appropriate teams. Communicate business trends and data to leadership with recommendations on opportunities. Support and motivate fellow team members by providing clear direction and feedback. Pay close attention to customer sentiment and service quality; coaching for exceptional performance. Perform keyholder location opening and closing duties and ensure policy & procedure are followed; duties include completing operational checklists, leading team huddles, and writing daily business recaps. Execute day-to-day operational duties, back-of-house upkeep, food & beverage support, shipping and receiving duties, space upkeep, cleaning duties, and maintaining visual displays and events as necessary. Uphold the operational framework, best practices, and playbooks to deliver the best experience to our community and team. Take on additional projects and assignments as requested by commercial leadership. Qualifications
Preferred 4+ years experience in Sales, Retail, Hospitality or similar fields; top-tier premium brands, direct-to-consumer models, commission-based environments and automotive experience are a plus. At least 21 years of age. High School Diploma or GED required. Proven track record in a high-velocity customer engagement cycle, from prospecting to closing, in a commission-based environment. Experience thriving in a fast-paced, dynamic startup environment with continuous iteration and changes. Experience using CRM systems (Salesforce preferred). Strong communication and collaboration skills (written and verbal). Ability to work a flexible schedule to support customers on nights, weekends and/or holidays. Ability and willingness to travel as needed to support events, new market launches, etc. Working knowledge of Microsoft Office and Google Workspace; able to learn new tools quickly. Comfortable operating large, high-performance vehicles and conducting demo drives with customers. Must have a valid driver’s license in the state/province of residence or commuting. No disqualifying driving incidents in the last 3 years; MVR monitoring may apply. Ability to obtain and maintain local sales licenses if applicable in your state/province. Physical Requirements
Willingness to work in various conditions including outdoor environments and operating vehicles in unpredictable weather. Physical exertion may include standing for long periods, walking, bending, kneeling, lifting up to 50 lbs, and other occupational tasks. Frequent use of hands for data entry, driving, and communications. Strong understanding of written and spoken English. Ability to interpret documents such as safety rules and instructions. Pay Disclosure
Hourly Rate for New Jersey Based Applicants: $19.24-$24.05 plus sales commission per plan terms and conditions (actual compensation determined by experience, location, and other factors permitted by law). Benefits Summary
Rivian provides robust medical/Rx, dental and vision insurance packages for full-time and part-time employees and their families. Coverage effective details are provided by role type and policy. Equal Opportunity
Rivian is an equal opportunity employer and complies with applicable fair employment practices laws. All qualified applicants will receive consideration without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, genetic information or characteristics, disability, marital status, age, military status, or any other characteristic protected by law. If accommodation is needed, please email candidateaccommodations@rivian.com. Candidate Data Privacy: Rivian may collect and use your personal information in connection with recruitment and employment processes, including for background checks and compliance with legal obligations. Please note that we are currently not accepting applications from third party application services.
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Field Product Advisor- Woodbridge, NJ Service Center. Join to apply for the Field Product Advisor- Woodbridge, NJ Service Center role at Rivian. Address: 931 U.S. Route 1 Woodbridge Township, New Jersey 08830. RIV Level: 4. Role Summary
As a Field Product Advisor, you will be an integral member of our Field Sales organization, building relationships with prospective customers and growing the Rivian community. You will fully own the customer journey, ensuring each touchpoint is highly personalized. You will educate and inspire customers using various communication channels including in-person interactions, educational drives, phone, text, and email. This role requires passion for our brand and a desire to contribute to a high-performance culture. To be successful, you must have a customer-first approach and thrive in ambiguous environments with a flexible, solution-oriented mindset. The ideal candidate is self-motivated and results-driven, committed to creating memorable experiences that drive brand loyalty, customer satisfaction, and conversion. Please note:
This is a proactive job posting, which allows us to build a pipeline of qualified candidates who we can consider for future openings. You will be contacted if a position matching your qualifications becomes available. Responsibilities
Consistently achieve or exceed monthly and quarterly targets and other key performance indicators such as demo drive volume, pipeline management, conversion support, customer satisfaction, and NPS. Ensure customer experience at your location(s) is best-in-class: authentic, engaging, educational and aligned with Rivian’s core values and culture. Proactively engage, qualify, and support leads, following up across various stages of the customer journey to increase satisfaction, repeat business and referrals. Provide static and dynamic product demonstrations, asking open-ended questions to understand customers’ needs and recommend suitable products and services. Maintain and share in-depth knowledge of Rivian products and services, features and benefits, and community stories to guide customers in their decision-making. Build and manage a healthy customer pipeline by establishing positive, long-term relationships via high touch, responsive service. Host and support a variety of retail activations and experiential events to generate demand and connect with the Rivian community. Study and solicit customer feedback to understand and solve for customer pain points and opportunities for continuous improvement. Stay up to date on automotive and EV competitive landscape and trends to build value in our products and overcome objections. Share success strategies and feedback with teammates to cultivate a culture of learning and winning together built on trust. Resolve customer escalations in the moment and cascade outstanding issues to the appropriate teams. Communicate business trends and data to leadership with recommendations on opportunities. Support and motivate fellow team members by providing clear direction and feedback. Pay close attention to customer sentiment and service quality; coaching for exceptional performance. Perform keyholder location opening and closing duties and ensure policy & procedure are followed; duties include completing operational checklists, leading team huddles, and writing daily business recaps. Execute day-to-day operational duties, back-of-house upkeep, food & beverage support, shipping and receiving duties, space upkeep, cleaning duties, and maintaining visual displays and events as necessary. Uphold the operational framework, best practices, and playbooks to deliver the best experience to our community and team. Take on additional projects and assignments as requested by commercial leadership. Qualifications
Preferred 4+ years experience in Sales, Retail, Hospitality or similar fields; top-tier premium brands, direct-to-consumer models, commission-based environments and automotive experience are a plus. At least 21 years of age. High School Diploma or GED required. Proven track record in a high-velocity customer engagement cycle, from prospecting to closing, in a commission-based environment. Experience thriving in a fast-paced, dynamic startup environment with continuous iteration and changes. Experience using CRM systems (Salesforce preferred). Strong communication and collaboration skills (written and verbal). Ability to work a flexible schedule to support customers on nights, weekends and/or holidays. Ability and willingness to travel as needed to support events, new market launches, etc. Working knowledge of Microsoft Office and Google Workspace; able to learn new tools quickly. Comfortable operating large, high-performance vehicles and conducting demo drives with customers. Must have a valid driver’s license in the state/province of residence or commuting. No disqualifying driving incidents in the last 3 years; MVR monitoring may apply. Ability to obtain and maintain local sales licenses if applicable in your state/province. Physical Requirements
Willingness to work in various conditions including outdoor environments and operating vehicles in unpredictable weather. Physical exertion may include standing for long periods, walking, bending, kneeling, lifting up to 50 lbs, and other occupational tasks. Frequent use of hands for data entry, driving, and communications. Strong understanding of written and spoken English. Ability to interpret documents such as safety rules and instructions. Pay Disclosure
Hourly Rate for New Jersey Based Applicants: $19.24-$24.05 plus sales commission per plan terms and conditions (actual compensation determined by experience, location, and other factors permitted by law). Benefits Summary
Rivian provides robust medical/Rx, dental and vision insurance packages for full-time and part-time employees and their families. Coverage effective details are provided by role type and policy. Equal Opportunity
Rivian is an equal opportunity employer and complies with applicable fair employment practices laws. All qualified applicants will receive consideration without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, genetic information or characteristics, disability, marital status, age, military status, or any other characteristic protected by law. If accommodation is needed, please email candidateaccommodations@rivian.com. Candidate Data Privacy: Rivian may collect and use your personal information in connection with recruitment and employment processes, including for background checks and compliance with legal obligations. Please note that we are currently not accepting applications from third party application services.
#J-18808-Ljbffr