Bank OZK
Job Purpose & Scope
Responsible for performing complex fraud incident investigations and case management, including collaboration with internal and external stakeholders to mitigate and recover loss to the Bank.
Essential Job Functions Performs fraud incident management for instances described within the Bank’s Fraud Risk Management Program. Performs complex fraud investigations derived from escalated fraud alerts and other sources, such as branch personnel or law enforcement. Conducts complex fraud investigations and link analysis involving multiple subjects, incidents, and jurisdictions. Keeps management informed on the status and progression of assigned fraud cases. Leads, trains, mentors, and coaches team members. Conducts fraud awareness training for employees, customers, or the public. Supports Fraud Risk Management with retail training and operational initiatives. Completes special projects and performs other duties as assigned. Develops professional relationships with law enforcement and banking fraud professionals. Investigates elder abuse cases and reports to appropriate groups. Works with operations and front-line staff to protect customer information and prevent fraud. Makes initial determinations on actions to take and recommends SAR filings to management or AML team. Collaborates with law enforcement and represents the Bank in court proceedings as needed. Exercises discretion and judgment in job performance. Maintains punctuality and attendance. Follows Bank policies and procedures. Knowledge, Skills & Abilities Knowledge of banking laws. Ability to prepare investigative reports for law enforcement, including evidence collection and preservation. Ability to conduct complex investigations and link analysis. Effective verbal and written communication skills. Ability to work independently with minimal supervision. Willingness to continuously build knowledge in the field. Ability to work effectively in a team and mentor others. Ability to maintain professionalism and clarity in communication. Analytical skills to interpret data and identify suspicious activities. Accuracy and attention to detail in completing tasks. Multitasking and quick learning capabilities. Effective communication across all management levels. Adaptability to change and unexpected situations. Willingness to travel for work, including overnight or extended trips. Flexibility to work extended hours as needed. Proficiency in computer skills, including MS Office suite. Basic Qualifications Bachelor’s degree or equivalent work experience. At least four years of experience in fraud investigations, bank security, or related fields. Experience providing court testimony in fraud cases. Relevant certifications (e.g., CFE, CFCI, CAMS) preferred or willingness to obtain. Job Expectations Operate standard business equipment and technology, with accommodations if needed. Note: This is not an exhaustive list; additional duties may be assigned. Management reserves the right to modify requirements. EEO Statement Bank OZK is an equal opportunity employer, considering all qualified applicants regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected characteristics. Member FDIC.
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Essential Job Functions Performs fraud incident management for instances described within the Bank’s Fraud Risk Management Program. Performs complex fraud investigations derived from escalated fraud alerts and other sources, such as branch personnel or law enforcement. Conducts complex fraud investigations and link analysis involving multiple subjects, incidents, and jurisdictions. Keeps management informed on the status and progression of assigned fraud cases. Leads, trains, mentors, and coaches team members. Conducts fraud awareness training for employees, customers, or the public. Supports Fraud Risk Management with retail training and operational initiatives. Completes special projects and performs other duties as assigned. Develops professional relationships with law enforcement and banking fraud professionals. Investigates elder abuse cases and reports to appropriate groups. Works with operations and front-line staff to protect customer information and prevent fraud. Makes initial determinations on actions to take and recommends SAR filings to management or AML team. Collaborates with law enforcement and represents the Bank in court proceedings as needed. Exercises discretion and judgment in job performance. Maintains punctuality and attendance. Follows Bank policies and procedures. Knowledge, Skills & Abilities Knowledge of banking laws. Ability to prepare investigative reports for law enforcement, including evidence collection and preservation. Ability to conduct complex investigations and link analysis. Effective verbal and written communication skills. Ability to work independently with minimal supervision. Willingness to continuously build knowledge in the field. Ability to work effectively in a team and mentor others. Ability to maintain professionalism and clarity in communication. Analytical skills to interpret data and identify suspicious activities. Accuracy and attention to detail in completing tasks. Multitasking and quick learning capabilities. Effective communication across all management levels. Adaptability to change and unexpected situations. Willingness to travel for work, including overnight or extended trips. Flexibility to work extended hours as needed. Proficiency in computer skills, including MS Office suite. Basic Qualifications Bachelor’s degree or equivalent work experience. At least four years of experience in fraud investigations, bank security, or related fields. Experience providing court testimony in fraud cases. Relevant certifications (e.g., CFE, CFCI, CAMS) preferred or willingness to obtain. Job Expectations Operate standard business equipment and technology, with accommodations if needed. Note: This is not an exhaustive list; additional duties may be assigned. Management reserves the right to modify requirements. EEO Statement Bank OZK is an equal opportunity employer, considering all qualified applicants regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected characteristics. Member FDIC.
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