Rockland Federal Credit Union
Collection Specialist II
Rockland Federal Credit Union, Canton, Mississippi, United States, 39046
Overview
Join to apply for the
Collection Specialist
role at
Rockland Federal Credit Union . Reporting to the Collections Manager, the Collections Specialist performs a variety of duties to ensure effective operations of the Collections department, in accordance with regulatory standards and Credit Union policies and procedures. Key Responsibilities
Initiates outbound collection calls to members with past due accounts on auto installment loans, lease loans, personal loans, revolving credit loans and VISAs in conformance with Fair Debt Collection practices (and other regulations). Manages assigned collection queue, working with members to secure payments or payment agreements on delinquent accounts, taking appropriate action to correct or bring loans current. Communicates violations and owned excise tax on lease accounts to establish repayment, taking appropriate action to correct or bring loans current. Accurately documents collection effort information (promise to pay, next contact date) in the collections system. Responds to incoming calls from members related to auto installment loans, lease loans, personal loans, revolving credit loans and VISAs. Answer member questions and researches and promptly corrects errors (e.g., posting errors) on delinquent accounts as needed. Accepts payments over the phone and assists with the establishment of payment plans. Contributes to the positive image of the Credit Union by maintaining courteous, respectful, and professional interactions with members and internal teams. Ensures that necessary holds and restrictions are placed on accounts in default. Prepares or forwards notification letters to members regarding restrictions/holds when applicable. Places copies of all correspondence into collections management platform. Maintains working knowledge of Credit Unions products and services, recognizing appropriate cross-selling opportunities to further meet member needs. Prepares Loan Committee cases for review, including recommendations for deferments for Loan Committee approval. Qualifications
High School Diploma or equivalent required. Prior customer/member service experience, preferably within a call center environment or financial services industry. Previous collections experience strongly preferred, preferably within a credit union environment. Ability to learn and understand State and Federal regulations related to collections laws (i.e. Fair Debt Collection Act, Fair Debt Reporting Act). Ability to cultivate professional relationships with a diverse field of membership. Excellent communication skills (both oral and written) with the ability to communicate effectively with members and staff at all levels of the organization. Ability to function in a fast-paced, high-volume call center, performing work with a high level of accuracy and attention to detail. Ability to proactively problem-solve and effectively multi-task to meet deadlines. Excellent technical/computer skills, including MS Office (Word, Excel, Outlook), with the ability to earn and implement new computer systems. Work Schedule And Benefits
As a full-time employee, you will work a 40-hour schedule Monday through Friday. RFCU offers a comprehensive benefits package, including medical, dental, vision benefits, a 401(k) plan with company match and profit-sharing potential, flexible health and dependent care plans, life, AD&D, and LTD insurance, tuition reimbursement, and a PTO package. How to Apply
If this sounds like what you are looking for, you will need to upload your resume and answer a few basic questions. Our Human Resources team will review your application to determine your qualifications for the position. The interview process includes an initial telephone interview with Human Resources, followed by an in-person interview with the hiring manager for qualified candidates. If we are the right fit, you will move to the final steps of references, credit and background checks. Apply today and join our team! Rockland Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Job Posted by ApplicantPro Seniority level
Entry level Employment type
Full-time Job function
Accounting/Auditing and Finance Industries
Banking
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Join to apply for the
Collection Specialist
role at
Rockland Federal Credit Union . Reporting to the Collections Manager, the Collections Specialist performs a variety of duties to ensure effective operations of the Collections department, in accordance with regulatory standards and Credit Union policies and procedures. Key Responsibilities
Initiates outbound collection calls to members with past due accounts on auto installment loans, lease loans, personal loans, revolving credit loans and VISAs in conformance with Fair Debt Collection practices (and other regulations). Manages assigned collection queue, working with members to secure payments or payment agreements on delinquent accounts, taking appropriate action to correct or bring loans current. Communicates violations and owned excise tax on lease accounts to establish repayment, taking appropriate action to correct or bring loans current. Accurately documents collection effort information (promise to pay, next contact date) in the collections system. Responds to incoming calls from members related to auto installment loans, lease loans, personal loans, revolving credit loans and VISAs. Answer member questions and researches and promptly corrects errors (e.g., posting errors) on delinquent accounts as needed. Accepts payments over the phone and assists with the establishment of payment plans. Contributes to the positive image of the Credit Union by maintaining courteous, respectful, and professional interactions with members and internal teams. Ensures that necessary holds and restrictions are placed on accounts in default. Prepares or forwards notification letters to members regarding restrictions/holds when applicable. Places copies of all correspondence into collections management platform. Maintains working knowledge of Credit Unions products and services, recognizing appropriate cross-selling opportunities to further meet member needs. Prepares Loan Committee cases for review, including recommendations for deferments for Loan Committee approval. Qualifications
High School Diploma or equivalent required. Prior customer/member service experience, preferably within a call center environment or financial services industry. Previous collections experience strongly preferred, preferably within a credit union environment. Ability to learn and understand State and Federal regulations related to collections laws (i.e. Fair Debt Collection Act, Fair Debt Reporting Act). Ability to cultivate professional relationships with a diverse field of membership. Excellent communication skills (both oral and written) with the ability to communicate effectively with members and staff at all levels of the organization. Ability to function in a fast-paced, high-volume call center, performing work with a high level of accuracy and attention to detail. Ability to proactively problem-solve and effectively multi-task to meet deadlines. Excellent technical/computer skills, including MS Office (Word, Excel, Outlook), with the ability to earn and implement new computer systems. Work Schedule And Benefits
As a full-time employee, you will work a 40-hour schedule Monday through Friday. RFCU offers a comprehensive benefits package, including medical, dental, vision benefits, a 401(k) plan with company match and profit-sharing potential, flexible health and dependent care plans, life, AD&D, and LTD insurance, tuition reimbursement, and a PTO package. How to Apply
If this sounds like what you are looking for, you will need to upload your resume and answer a few basic questions. Our Human Resources team will review your application to determine your qualifications for the position. The interview process includes an initial telephone interview with Human Resources, followed by an in-person interview with the hiring manager for qualified candidates. If we are the right fit, you will move to the final steps of references, credit and background checks. Apply today and join our team! Rockland Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Job Posted by ApplicantPro Seniority level
Entry level Employment type
Full-time Job function
Accounting/Auditing and Finance Industries
Banking
#J-18808-Ljbffr