YWCA Greater Cincinnati
Job Description
Job Title: Housing Case Manager
Location: Rural (Hamilton, Clermont, Brown, Adams counties); Cincinnati, OH
FLSA Status: Non-exempt
Supervisor: Housing and Supportive Services Program Manager
Incumbent: Department: Residential
Location: Cincinnati, OH
Revision Date: August 18, 2025
Summary The Housing Case Manager is responsible for the delivery of direct services to adult survivors of domestic violence participating in the YWCA Greater Cincinnati Housing and Supportive Services Program. Using a trauma-informed service model, the Housing Case Manager will assess client needs, provide support, and facilitate connections to needed resources to help survivors access and maintain housing in Hamilton, Clermont, Brown, and Adams counties.
Responsibilities
Facilitates intake into the appropriate housing project, completes required paperwork, creates client files and enters data into the required database.
Develops and implements an individual case plan with each participant assigned by the Housing and Supportive Services Program Manager.
Works with participants to identify and access housing in the client’s desired geographic area within the counties of Hamilton, Clermont, Brown, or Adams County.
Maintains familiarity with community resources in each county and ensures up-to-date information to assist participants with their needs. Develops and maintains relationships with housing providers and employment programs in each county.
Provides information related to domestic violence and safety planning for residents.
Stays up to date on community and regulatory policies and ensures required policies/procedures are followed.
Works with landlords to promote supportive housing and mediates problems when necessary.
Maintains client data and documentation in accordance with YWCA Greater Cincinnati policies and procedures.
In consultation with the Program Manager, handles medical, psychiatric, and other emergencies.
Participates and presents updates relative to client progress/status at scheduled case review meetings.
May periodically provide transportation to participants for housing, legal, or medical appointments.
Intervenes when conflict occurs between program participants or mediates conflict between participants and landlords.
Coordinates exit planning and provides aftercare services to former participants up to 6 months post-exit.
Maintains confidentiality of all participants in accordance with program and agency policies.
Secondary Duties & Responsibilities
Completes HQS and Habitability Standard inspections.
Assists Housing Specialist with monthly inspection of site-based transitional units.
Answers the business line.
Dispenses bus tickets.
Works with and provides on-the-job training to volunteers and student placements as assigned.
Additional Duties & Responsibilities
Communicates emergencies and other urgent matters promptly to the Housing and Supportive Services Program Manager.
Assists with collection of statistical/programmatic information.
Meets regularly with the Program Manager for supervision.
Attends mandatory staff meetings, in-services and training courses.
Networking in the communities we serve for collaborations, partnerships and resources for survivors fleeing domestic violence.
Other duties as assigned.
Clerical/General Administrative
Responds to routine emails, phone calls, etc.
Makes copies, prints documents, etc.
Electronically files paperwork.
Timely data entry to Clarity/Empower DB per the agency’s and funders’ policies.
Budget N/A
Support to Management, Supervisors and Staff Key Relationships
Interacts with Housing and Supportive Services Program Manager, YWCA staff, student placements, clients, landlords, and representatives from outside agencies.
This job description is not intended to be all-inclusive; employees may be asked to perform other reasonably related duties as assigned by the supervisor or management.
Qualifications Education/Experience
Bachelor’s degree in a related field preferred; equivalent combination of education and experience will be considered.
Experience in human services, women’s advocacy, trauma-informed care and crisis intervention preferred.
Licenses/Credentials/Certifications
LSW preferred.
Skills/Knowledge/Abilities
Cultural competence and the ability to work effectively with people from diverse backgrounds.
Competence in case management planning and assessment and systems advocacy.
Ability to multi-task and work independently with little oversight; high integrity, professionalism, and self-motivation.
Excellent written and verbal communication skills.
Understanding of the dynamics of domestic violence and the need for flexibility, mature judgment and confidence.
Ability to work with individuals across gender, race, religion, ethnicity, national origin, sexual orientation and socioeconomic background.
Ability to maintain confidentiality in all settings.
Ability to reflect the YWCA mission to empower women and eliminate racism in work performance.
Knowledge of community resources in rural Ohio counties a plus.
Reliable transportation and the ability to travel within the service area.
Ability to work on-site at downtown YWCA 3 days per week.
Working Conditions Working Hours/Environment
37.5 hours per week. Hybrid model; at least 3 days per week on-site at a designated YWCA office.
Travel within Hamilton, Clermont, Brown, and Adams counties is required.
Physical & Mental Demands Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Frequently sit at a desk/workstation for long periods.
Work at a computer terminal for extended periods.
Light lifting and carrying of supplies, files, etc.
Effective communication in person and over the phone.
Ability to analyze data, benefits and other reports and make recommendations.
YWCA Greater Cincinnati is an equal opportunity employer and will provide reasonable accommodations to qualified individuals with disabilities to perform the essential functions of the position.
Seniority level Entry level
Employment type Part-time
Job function Other
Industries Non-profit Organizations
#J-18808-Ljbffr
Location: Rural (Hamilton, Clermont, Brown, Adams counties); Cincinnati, OH
FLSA Status: Non-exempt
Supervisor: Housing and Supportive Services Program Manager
Incumbent: Department: Residential
Location: Cincinnati, OH
Revision Date: August 18, 2025
Summary The Housing Case Manager is responsible for the delivery of direct services to adult survivors of domestic violence participating in the YWCA Greater Cincinnati Housing and Supportive Services Program. Using a trauma-informed service model, the Housing Case Manager will assess client needs, provide support, and facilitate connections to needed resources to help survivors access and maintain housing in Hamilton, Clermont, Brown, and Adams counties.
Responsibilities
Facilitates intake into the appropriate housing project, completes required paperwork, creates client files and enters data into the required database.
Develops and implements an individual case plan with each participant assigned by the Housing and Supportive Services Program Manager.
Works with participants to identify and access housing in the client’s desired geographic area within the counties of Hamilton, Clermont, Brown, or Adams County.
Maintains familiarity with community resources in each county and ensures up-to-date information to assist participants with their needs. Develops and maintains relationships with housing providers and employment programs in each county.
Provides information related to domestic violence and safety planning for residents.
Stays up to date on community and regulatory policies and ensures required policies/procedures are followed.
Works with landlords to promote supportive housing and mediates problems when necessary.
Maintains client data and documentation in accordance with YWCA Greater Cincinnati policies and procedures.
In consultation with the Program Manager, handles medical, psychiatric, and other emergencies.
Participates and presents updates relative to client progress/status at scheduled case review meetings.
May periodically provide transportation to participants for housing, legal, or medical appointments.
Intervenes when conflict occurs between program participants or mediates conflict between participants and landlords.
Coordinates exit planning and provides aftercare services to former participants up to 6 months post-exit.
Maintains confidentiality of all participants in accordance with program and agency policies.
Secondary Duties & Responsibilities
Completes HQS and Habitability Standard inspections.
Assists Housing Specialist with monthly inspection of site-based transitional units.
Answers the business line.
Dispenses bus tickets.
Works with and provides on-the-job training to volunteers and student placements as assigned.
Additional Duties & Responsibilities
Communicates emergencies and other urgent matters promptly to the Housing and Supportive Services Program Manager.
Assists with collection of statistical/programmatic information.
Meets regularly with the Program Manager for supervision.
Attends mandatory staff meetings, in-services and training courses.
Networking in the communities we serve for collaborations, partnerships and resources for survivors fleeing domestic violence.
Other duties as assigned.
Clerical/General Administrative
Responds to routine emails, phone calls, etc.
Makes copies, prints documents, etc.
Electronically files paperwork.
Timely data entry to Clarity/Empower DB per the agency’s and funders’ policies.
Budget N/A
Support to Management, Supervisors and Staff Key Relationships
Interacts with Housing and Supportive Services Program Manager, YWCA staff, student placements, clients, landlords, and representatives from outside agencies.
This job description is not intended to be all-inclusive; employees may be asked to perform other reasonably related duties as assigned by the supervisor or management.
Qualifications Education/Experience
Bachelor’s degree in a related field preferred; equivalent combination of education and experience will be considered.
Experience in human services, women’s advocacy, trauma-informed care and crisis intervention preferred.
Licenses/Credentials/Certifications
LSW preferred.
Skills/Knowledge/Abilities
Cultural competence and the ability to work effectively with people from diverse backgrounds.
Competence in case management planning and assessment and systems advocacy.
Ability to multi-task and work independently with little oversight; high integrity, professionalism, and self-motivation.
Excellent written and verbal communication skills.
Understanding of the dynamics of domestic violence and the need for flexibility, mature judgment and confidence.
Ability to work with individuals across gender, race, religion, ethnicity, national origin, sexual orientation and socioeconomic background.
Ability to maintain confidentiality in all settings.
Ability to reflect the YWCA mission to empower women and eliminate racism in work performance.
Knowledge of community resources in rural Ohio counties a plus.
Reliable transportation and the ability to travel within the service area.
Ability to work on-site at downtown YWCA 3 days per week.
Working Conditions Working Hours/Environment
37.5 hours per week. Hybrid model; at least 3 days per week on-site at a designated YWCA office.
Travel within Hamilton, Clermont, Brown, and Adams counties is required.
Physical & Mental Demands Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Frequently sit at a desk/workstation for long periods.
Work at a computer terminal for extended periods.
Light lifting and carrying of supplies, files, etc.
Effective communication in person and over the phone.
Ability to analyze data, benefits and other reports and make recommendations.
YWCA Greater Cincinnati is an equal opportunity employer and will provide reasonable accommodations to qualified individuals with disabilities to perform the essential functions of the position.
Seniority level Entry level
Employment type Part-time
Job function Other
Industries Non-profit Organizations
#J-18808-Ljbffr