Arrow Electronics
Overview
Arrow Enterprise Computing Solutions (ECS), a part of Arrow Electronics, brings innovative IT solutions to market to solve complex business challenges. We deliver value-added distribution, business consulting and channel enablement services to leading technology manufacturers and their channel partners. We help businesses grow faster, operate efficiently and transform in a dynamic market. Please submit your application in English. Role
You will join our Business Transformation Salesforce Business Analyst team which is focused on implementation and customization of the new core applications ecosystem containing CRM based on Salesforce and ERP systems as main brand applications within the Arrow ECS EMEA region. On a daily basis you will interact with internal and external stakeholders from different countries to enhance and develop our CRM implementation. Your role will be to cooperate with business clients, evaluate their needs and requests from a technical and functional point of view. You will be responsible for ensuring quality and supporting our business community as a subject matter expert. Responsibilities
Establish and maintain the ongoing evaluation of business processes across the EMEA region. Delivery of key documents for simplifying pan-EMEA decisions regarding changes in the process and functional / reporting requests. Scope of the key decisions includes: Key decision definition Benefits / risks analysis Various plans explanation Financial impact / model and statistics Recommendations Proposal of implementation plan Decision sign off Gathering functional requirements and priorities from all EMEA business partners and delivering them to IT. Acts as the single point of contact for the business community for business requirements. Responsible for managing the review and validation of functional specification documents. Managing user acceptance tests of delivered solutions. Monitoring the whole process and thinking of continuous improvement, analyzing reports and ROI measurements. What we are looking for
We are looking for an experienced professional with a solid background in business analysis and Salesforce projects. We are also looking for people who are naturally empathetic, eager to share their ideas and determined to solve problems, so analytical skills and attention to detail are also desired. Skills/Experience Required
At least 5 years of experience in a similar role. Experience in CRM implementations. Able to analyze functional needs and requirements from a technical point of view. Excellent written and spoken communication skills in English. Ability to work independently when needed. Knowledge of tools: Microsoft Visio, PowerPoint. Skillset on Salesforce platform and technology (Agile project methodology). Knowledge of Microsoft Dynamics suite will be a plus. What27s in it for you
Great work conditions inside a large, worldwide group. Employment contract. Office in Casablanca. Flexible working hours and occasionally home office. Private health care (country related). Career development opportunities. Do you see yourself as our future colleague? If yes - send us your application. PLEASE ATTACH YOUR RESUME IN ENGLISH #LI-KZ1 #LI-HYBRID Location
Casablanca, Morocco (Boulevard Al Quods) Time Type
Full time Job Category
Business Support
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Arrow Enterprise Computing Solutions (ECS), a part of Arrow Electronics, brings innovative IT solutions to market to solve complex business challenges. We deliver value-added distribution, business consulting and channel enablement services to leading technology manufacturers and their channel partners. We help businesses grow faster, operate efficiently and transform in a dynamic market. Please submit your application in English. Role
You will join our Business Transformation Salesforce Business Analyst team which is focused on implementation and customization of the new core applications ecosystem containing CRM based on Salesforce and ERP systems as main brand applications within the Arrow ECS EMEA region. On a daily basis you will interact with internal and external stakeholders from different countries to enhance and develop our CRM implementation. Your role will be to cooperate with business clients, evaluate their needs and requests from a technical and functional point of view. You will be responsible for ensuring quality and supporting our business community as a subject matter expert. Responsibilities
Establish and maintain the ongoing evaluation of business processes across the EMEA region. Delivery of key documents for simplifying pan-EMEA decisions regarding changes in the process and functional / reporting requests. Scope of the key decisions includes: Key decision definition Benefits / risks analysis Various plans explanation Financial impact / model and statistics Recommendations Proposal of implementation plan Decision sign off Gathering functional requirements and priorities from all EMEA business partners and delivering them to IT. Acts as the single point of contact for the business community for business requirements. Responsible for managing the review and validation of functional specification documents. Managing user acceptance tests of delivered solutions. Monitoring the whole process and thinking of continuous improvement, analyzing reports and ROI measurements. What we are looking for
We are looking for an experienced professional with a solid background in business analysis and Salesforce projects. We are also looking for people who are naturally empathetic, eager to share their ideas and determined to solve problems, so analytical skills and attention to detail are also desired. Skills/Experience Required
At least 5 years of experience in a similar role. Experience in CRM implementations. Able to analyze functional needs and requirements from a technical point of view. Excellent written and spoken communication skills in English. Ability to work independently when needed. Knowledge of tools: Microsoft Visio, PowerPoint. Skillset on Salesforce platform and technology (Agile project methodology). Knowledge of Microsoft Dynamics suite will be a plus. What27s in it for you
Great work conditions inside a large, worldwide group. Employment contract. Office in Casablanca. Flexible working hours and occasionally home office. Private health care (country related). Career development opportunities. Do you see yourself as our future colleague? If yes - send us your application. PLEASE ATTACH YOUR RESUME IN ENGLISH #LI-KZ1 #LI-HYBRID Location
Casablanca, Morocco (Boulevard Al Quods) Time Type
Full time Job Category
Business Support
#J-18808-Ljbffr