EPITEC
Infrastructure Engineer
Job Type:
W2, 3-year Contract
Job Location:
Springfield, MO
Occasional travel to Coffeyville, KS
Shift:
1st Shift
Pay Rate:
$22 - $23 per hour
Visa Sponsorship:
Not available now or in the near future
Drug Test:
Required due to operation of the Client's equipment (e.g., John Deere Gator / Golf Cart)
Major Purpose Provides day‑to‑day operational support for a computing environment (computer center, unit computing, a community of users, etc.) to contribute to the smooth running of that environment. Procedures are generally well‑established. Support activities require a good, basic technical background and are administrative in nature. Performs/monitors processes or operations that are reasonably stable and/or require choices between several options.
Job Description Provide onsite deskside Tier 2 support performing the following duties:
Duties and Responsibilities Operational Support
Perform and monitor standard processes or operations that are highly stable and/or relatively consistent in how to fix.
Examples: imaging computers, replacing printer toner, disposing of outdated assets, resolving trouble tickets from ServiceNow queues.
Documentation and Communication
Record and distribute information with some interaction with external contacts.
Examples: updating assets in Asset Center, following KB articles for problem resolution, adhering to unit‑specific processes.
Maintain effective email communications and create/update basic documents and records such as:
Contact lists
Process logs
Problem incidence reports
Customer information updates
Exterior ship orders
Inventory, maintenance, or service records
Facilities administration requests
Problem Recognition and Resolution
Identify problems with supported processes/operations.
Resolve issues using pre‑established and documented solutions.
Escalate problems that fall outside the scope of established procedures.
Maintenance and Inventory
Maintain equipment, supplies, and data supporting processes or operations.
Examples: scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, interacting with suppliers.
Technical Support
Apply basic technical knowledge to support operations.
Examples: understanding printer operations to replace toner and pickup rollers, troubleshooting tickets using KB articles.
Job Requirements
Knowledge of computing and networking concepts and fundamentals
Proficiency in Microsoft Office and internet/intranet functions
Understanding of computer security policies and general security concepts
1+ year of IT experience preferred (recent college graduates will be considered)
Education Requirements
High School diploma or equivalent
Degree in Information Technology or equivalent experience preferred
Additional Information
Dress Code:
Business casual
Safety Gear:
Metatarsal boots required on Day 1
#J-18808-Ljbffr
W2, 3-year Contract
Job Location:
Springfield, MO
Occasional travel to Coffeyville, KS
Shift:
1st Shift
Pay Rate:
$22 - $23 per hour
Visa Sponsorship:
Not available now or in the near future
Drug Test:
Required due to operation of the Client's equipment (e.g., John Deere Gator / Golf Cart)
Major Purpose Provides day‑to‑day operational support for a computing environment (computer center, unit computing, a community of users, etc.) to contribute to the smooth running of that environment. Procedures are generally well‑established. Support activities require a good, basic technical background and are administrative in nature. Performs/monitors processes or operations that are reasonably stable and/or require choices between several options.
Job Description Provide onsite deskside Tier 2 support performing the following duties:
Duties and Responsibilities Operational Support
Perform and monitor standard processes or operations that are highly stable and/or relatively consistent in how to fix.
Examples: imaging computers, replacing printer toner, disposing of outdated assets, resolving trouble tickets from ServiceNow queues.
Documentation and Communication
Record and distribute information with some interaction with external contacts.
Examples: updating assets in Asset Center, following KB articles for problem resolution, adhering to unit‑specific processes.
Maintain effective email communications and create/update basic documents and records such as:
Contact lists
Process logs
Problem incidence reports
Customer information updates
Exterior ship orders
Inventory, maintenance, or service records
Facilities administration requests
Problem Recognition and Resolution
Identify problems with supported processes/operations.
Resolve issues using pre‑established and documented solutions.
Escalate problems that fall outside the scope of established procedures.
Maintenance and Inventory
Maintain equipment, supplies, and data supporting processes or operations.
Examples: scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, interacting with suppliers.
Technical Support
Apply basic technical knowledge to support operations.
Examples: understanding printer operations to replace toner and pickup rollers, troubleshooting tickets using KB articles.
Job Requirements
Knowledge of computing and networking concepts and fundamentals
Proficiency in Microsoft Office and internet/intranet functions
Understanding of computer security policies and general security concepts
1+ year of IT experience preferred (recent college graduates will be considered)
Education Requirements
High School diploma or equivalent
Degree in Information Technology or equivalent experience preferred
Additional Information
Dress Code:
Business casual
Safety Gear:
Metatarsal boots required on Day 1
#J-18808-Ljbffr