University Hospitals Pain Management
Epic Senior Application Analyst (Hospital Billing)
University Hospitals Pain Management, Shaker Heights, Ohio, United States
A Brief Overview
The Senior Epic Analyst designs, configures, tests, and implements changes of assigned Epic system applications. They will lead operational work groups and teams to gather and analyze requirements for new requests. In this role, the senior Epic Analyst consults with Epic representatives, leadership, and subject matter experts to engage stakeholders to configure and build Epic software and applications. The role includes the management of projects; working through complex problems, performing and supporting application upgrades, provides solutions, develops and documents workflows harmonized with systems, and supports the implementation life cycle to include end user adoption. What You Will Do
Analysis / Design: Leads needs assessment, software design, implementation and support. Collaborates with reporting team to support operational partners' needs to gather requirements. Independently facilitates design of workflows with appropriate subject matter experts; workflows focus on designing improved efficiencies, solving complex workflow issues and incorporating quality initiatives. Mentors other analysts with completing design workflows and analysis. Leads functional and integrated testing of the software to ensure that the design objectives are met, including the development and validation of testing scripts. Defines and develops user access security to protect the system while providing users with the access required. Oversees, reviews, and moves build to production as required. Clinical / Business Knowledge: Comprehends clinical or business department processes and partners with them to develop supporting workflows. Evaluates possible implementation of new technology, consistent with the goal of improving existing systems and technologies and meeting business needs. Participates and contributes in operational meetings to provide IT support and expertise. Testing: Performs unit testing of all builds assigned and assists other application analysts as needed. Leads functional and integrated testing of software to ensure that design objectives are met, including development and validation of testing scripts. Develops, modifies and maintains integrated testing scripts owned by their areas. Project and Change Management: Leads projects following the Enterprise Project Management Office framework through all phases from scoping and design to implementation and transition to operations. Collaborates across teams to develop change management strategy and plans for implementations. Develops plans to address impacts from system changes when implementing new functionality. Maintenance/Support: Supports and troubleshoots interfaces for inbound/outbound transaction errors; helps monitor interface error queues. Troubleshoots application issues, with or without vendor assistance, to resolution. Leads escalation of issues with appropriate internal resources to resolution. Independently leads application upgrade tasks and troubleshooting efforts and provides guidance to application analysts and leadership. Provides 24 x 7 support scheduled and routine assignments for on-call rotation. Maintains security for assigned applications. Adheres to change control processes per best practice and processes defined to protect the system(s). Mentoring: Mentors and develops team members; instructs team members on design, configuration work, and assignments; onboards and trains new team members. Administrative Documentation Requirements: Develops policies and procedures in collaboration with clinicians, other system analyst team members, and IT Epic team manager. Creates and maintains system documentation; ensuring that documentation is updated accurately and timely. Guides other team members in ensuring good documentation standards and coordinates efforts to maintain documentation. Provides input to the development of end-user training materials and participates in training efforts. Trains new members of the team, acting as mentor or coach for junior team members by providing guidance and support. Additional Responsibilities
Performs other duties as assigned. Complies with all policies and standards. For specific duties and responsibilities, refer to documentation provided by the department during orientation. Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for patients. Annual training, UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
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The Senior Epic Analyst designs, configures, tests, and implements changes of assigned Epic system applications. They will lead operational work groups and teams to gather and analyze requirements for new requests. In this role, the senior Epic Analyst consults with Epic representatives, leadership, and subject matter experts to engage stakeholders to configure and build Epic software and applications. The role includes the management of projects; working through complex problems, performing and supporting application upgrades, provides solutions, develops and documents workflows harmonized with systems, and supports the implementation life cycle to include end user adoption. What You Will Do
Analysis / Design: Leads needs assessment, software design, implementation and support. Collaborates with reporting team to support operational partners' needs to gather requirements. Independently facilitates design of workflows with appropriate subject matter experts; workflows focus on designing improved efficiencies, solving complex workflow issues and incorporating quality initiatives. Mentors other analysts with completing design workflows and analysis. Leads functional and integrated testing of the software to ensure that the design objectives are met, including the development and validation of testing scripts. Defines and develops user access security to protect the system while providing users with the access required. Oversees, reviews, and moves build to production as required. Clinical / Business Knowledge: Comprehends clinical or business department processes and partners with them to develop supporting workflows. Evaluates possible implementation of new technology, consistent with the goal of improving existing systems and technologies and meeting business needs. Participates and contributes in operational meetings to provide IT support and expertise. Testing: Performs unit testing of all builds assigned and assists other application analysts as needed. Leads functional and integrated testing of software to ensure that design objectives are met, including development and validation of testing scripts. Develops, modifies and maintains integrated testing scripts owned by their areas. Project and Change Management: Leads projects following the Enterprise Project Management Office framework through all phases from scoping and design to implementation and transition to operations. Collaborates across teams to develop change management strategy and plans for implementations. Develops plans to address impacts from system changes when implementing new functionality. Maintenance/Support: Supports and troubleshoots interfaces for inbound/outbound transaction errors; helps monitor interface error queues. Troubleshoots application issues, with or without vendor assistance, to resolution. Leads escalation of issues with appropriate internal resources to resolution. Independently leads application upgrade tasks and troubleshooting efforts and provides guidance to application analysts and leadership. Provides 24 x 7 support scheduled and routine assignments for on-call rotation. Maintains security for assigned applications. Adheres to change control processes per best practice and processes defined to protect the system(s). Mentoring: Mentors and develops team members; instructs team members on design, configuration work, and assignments; onboards and trains new team members. Administrative Documentation Requirements: Develops policies and procedures in collaboration with clinicians, other system analyst team members, and IT Epic team manager. Creates and maintains system documentation; ensuring that documentation is updated accurately and timely. Guides other team members in ensuring good documentation standards and coordinates efforts to maintain documentation. Provides input to the development of end-user training materials and participates in training efforts. Trains new members of the team, acting as mentor or coach for junior team members by providing guidance and support. Additional Responsibilities
Performs other duties as assigned. Complies with all policies and standards. For specific duties and responsibilities, refer to documentation provided by the department during orientation. Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for patients. Annual training, UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
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