Alaka`ina Foundation Family of Companies
Desktop Support Specialist
Alaka`ina Foundation Family of Companies, Pensacola, Florida, United States, 32573
Overview
The Alaka`ina Foundation Family of Companies (FOCs) is looking for a
Desktop Support Specialist
to provide research support administration services for our government customer in
Pensacola, Florida . Responsibilities
User Access and Account Management support Maintain security group and account access management for onboarding and offboarding NMOTC staff and students. Maintain building access controls and user enrollments by CAC. Manage user permissions and GFUD distribution list account controls. Assist gaining staff members with SAAR submission procedures for system account creation and first-time account login. Complete DEPO Entitlement actions to provision and entitle user DHA MED365 Email and TEAMS accounts, manage creation and deletion of all distribution groups, organizational mailbox, and organizational calendars. Ensure incident response time is less than 30 min to assess the issue, less than 8 hours to contact staff member for resolution, all reporting is successfully completed, and Service Now documented in the ticket notes section. Assist users in gaining access to remote access applications, install required software, train users, and resolve technical issues. Support the deployment, desk side support, and asset management activities of IT End User devices (desktops, laptops, mobiles, display systems, etc) across all IT environments and networks. Break Fix Ticket Resolution Provide Tier 2 desktop support to ensure incident resolution process by resolving helpdesk tickets submitted via Service Now. Investigate and document technical malfunctions to determine cause, define the problem and initiate corrective action. Provide in-person and/or remote hardware, software, operating system, and software support to NMOTC staff and students. Provide technical support for multi-functional print units and manage ordering and installation of consumables as needed. Apply IT hardware and software management principles for troubleshooting issues, email account management, audio/video/web conferencing capabilities and smartphone technology. Troubleshoot technical issues during deployment of all Microsoft Windows operating system upgrades. Perform onsite support of workstation/laptop/tablet installation and setup of all classroom equipment. Provide desktop support and manage the break/fix process to resolve technical issues. Collaborate with other IT service providers for the delivery of all IT Service Area deliverables supporting the maintenance and repair of IT hardware and software, including all "Break/Fix" Services. IT Equipment Management Collaborate with Endpoint Configuration Specialist for appropriate DHA workstation image to configure and maintain all desktops and laptop inventory. Complete custody forms for issuance of all IT equipment, update asset tracking documentation, and follow deprovision procedures for end-of-life equipment to be staged for DRMO. Perform inventory of all NMOTC enterprise assets and provide tracking documentation to NMOTC IT Operations team. Site Specific Support ASTC Norfolk requires share drive server backup tapes to be changed out the first week of each month. Other duties as assigned by Supervisor. Qualifications
REQUIRED DEGREE/EDUCATION/CERTIFICATION: High School Diploma Security+ certification REQUIRED SKILLS AND EXPERIENCE: Three (3) years of desktop support experience. REQUIRED CITIZENSHIP AND CLEARANCE: Must be a U.S. Citizen Must obtain an active Secret clearance. Must obtain an interim Secret clearance to start. We are an Equal Opportunity/Affirmative Action Employer of individuals with disabilities and veterans. If you need an accommodation during the application process, please request accommodation. We E-Verify all employees. “EOE, including Disability/Vets” OR “Equal Opportunity Employer, including Disability/Veterans” The Alaka`ina Foundation Family of Companies (FOCs) is comprised of government service firms designated as Native Hawaiian Organization (NHO)-owned and 8(a) certified businesses. The Family of Companies includes Ke`aki Technologies, Laulima Government Solutions, Kūpono Government Services, Kapili Services, Po`okela Solutions, Kīkaha Solutions, LLC, and Pololei Solutions, LLC. Alaka`ina Foundation activities benefit the youth of Hawaii through charitable programs in leadership, science & technology, and environmental stewardship. For more information, please visit www.alakainafoundation.com Additional
Seniority level: Mid-Senior level Employment type: Part-time Job function: Information Technology Industries: Government Administration Pen̄sacola Metropolitan Area
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Desktop Support Specialist
to provide research support administration services for our government customer in
Pensacola, Florida . Responsibilities
User Access and Account Management support Maintain security group and account access management for onboarding and offboarding NMOTC staff and students. Maintain building access controls and user enrollments by CAC. Manage user permissions and GFUD distribution list account controls. Assist gaining staff members with SAAR submission procedures for system account creation and first-time account login. Complete DEPO Entitlement actions to provision and entitle user DHA MED365 Email and TEAMS accounts, manage creation and deletion of all distribution groups, organizational mailbox, and organizational calendars. Ensure incident response time is less than 30 min to assess the issue, less than 8 hours to contact staff member for resolution, all reporting is successfully completed, and Service Now documented in the ticket notes section. Assist users in gaining access to remote access applications, install required software, train users, and resolve technical issues. Support the deployment, desk side support, and asset management activities of IT End User devices (desktops, laptops, mobiles, display systems, etc) across all IT environments and networks. Break Fix Ticket Resolution Provide Tier 2 desktop support to ensure incident resolution process by resolving helpdesk tickets submitted via Service Now. Investigate and document technical malfunctions to determine cause, define the problem and initiate corrective action. Provide in-person and/or remote hardware, software, operating system, and software support to NMOTC staff and students. Provide technical support for multi-functional print units and manage ordering and installation of consumables as needed. Apply IT hardware and software management principles for troubleshooting issues, email account management, audio/video/web conferencing capabilities and smartphone technology. Troubleshoot technical issues during deployment of all Microsoft Windows operating system upgrades. Perform onsite support of workstation/laptop/tablet installation and setup of all classroom equipment. Provide desktop support and manage the break/fix process to resolve technical issues. Collaborate with other IT service providers for the delivery of all IT Service Area deliverables supporting the maintenance and repair of IT hardware and software, including all "Break/Fix" Services. IT Equipment Management Collaborate with Endpoint Configuration Specialist for appropriate DHA workstation image to configure and maintain all desktops and laptop inventory. Complete custody forms for issuance of all IT equipment, update asset tracking documentation, and follow deprovision procedures for end-of-life equipment to be staged for DRMO. Perform inventory of all NMOTC enterprise assets and provide tracking documentation to NMOTC IT Operations team. Site Specific Support ASTC Norfolk requires share drive server backup tapes to be changed out the first week of each month. Other duties as assigned by Supervisor. Qualifications
REQUIRED DEGREE/EDUCATION/CERTIFICATION: High School Diploma Security+ certification REQUIRED SKILLS AND EXPERIENCE: Three (3) years of desktop support experience. REQUIRED CITIZENSHIP AND CLEARANCE: Must be a U.S. Citizen Must obtain an active Secret clearance. Must obtain an interim Secret clearance to start. We are an Equal Opportunity/Affirmative Action Employer of individuals with disabilities and veterans. If you need an accommodation during the application process, please request accommodation. We E-Verify all employees. “EOE, including Disability/Vets” OR “Equal Opportunity Employer, including Disability/Veterans” The Alaka`ina Foundation Family of Companies (FOCs) is comprised of government service firms designated as Native Hawaiian Organization (NHO)-owned and 8(a) certified businesses. The Family of Companies includes Ke`aki Technologies, Laulima Government Solutions, Kūpono Government Services, Kapili Services, Po`okela Solutions, Kīkaha Solutions, LLC, and Pololei Solutions, LLC. Alaka`ina Foundation activities benefit the youth of Hawaii through charitable programs in leadership, science & technology, and environmental stewardship. For more information, please visit www.alakainafoundation.com Additional
Seniority level: Mid-Senior level Employment type: Part-time Job function: Information Technology Industries: Government Administration Pen̄sacola Metropolitan Area
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