SISL Global
Overview
Desk Side Support encompasses physical assistance required at the end user’s desk to resolve IT-related issues, with duties spanning incident management, hardware/software provisioning, and user-focused technical solutions.
Break Fix: IT Onsite Desktop diagnosis and repair of hardware/software by replacing faulty components or configuring replacement equipment
OEM Vendor coordination for faulty or new hardware requirements
IMAC (Install, Move, Add, Change): configuration and installation of equipment for new users, moving equipment within a site, upgrading hardware, and de-installation of software/applications
Incident Management for Endpoint Devices (Laptop/Desktop/Mobile) including hardware issues for monitors and printers (best effort basis with OEM coordination)
Hands and Feet support for Video Conferencing equipment and rooms; coordinate with resolver teams/OEMs for additional support
Coordinate with OEM on hardware/software issues
Perform advanced troubleshooting for endpoints (laptops, desktops, kiosks, mobiles/tablets)
Deployment and configuration of new hire equipment (manual and/or automated tools)
Deploying and troubleshooting Windows-based and Mac-based workstations using Autopilots, Microsoft Intune, JAMF, and other system management tools
Hardware and software provisioning (check-in and check-out)
Coordinate with other IT groups to meet SLAs and deliver good customer service
Explain technical solutions to non-technical users in simple terms
Occasional movement of IT gear within a site (less than 4 hours of effort per location per month, e.g., moving a PC between floors)
Uplift and reimage of leaver equipment and update of asset management system/CMDB
Update of asset management system/CMDB according to Joiner/Mover/Leaver process
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
Note:
Referrals increase your chances of interviewing. Get notified about new Desktop Support Engineer jobs in
New York, NY .
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Desk Side Support encompasses physical assistance required at the end user’s desk to resolve IT-related issues, with duties spanning incident management, hardware/software provisioning, and user-focused technical solutions.
Break Fix: IT Onsite Desktop diagnosis and repair of hardware/software by replacing faulty components or configuring replacement equipment
OEM Vendor coordination for faulty or new hardware requirements
IMAC (Install, Move, Add, Change): configuration and installation of equipment for new users, moving equipment within a site, upgrading hardware, and de-installation of software/applications
Incident Management for Endpoint Devices (Laptop/Desktop/Mobile) including hardware issues for monitors and printers (best effort basis with OEM coordination)
Hands and Feet support for Video Conferencing equipment and rooms; coordinate with resolver teams/OEMs for additional support
Coordinate with OEM on hardware/software issues
Perform advanced troubleshooting for endpoints (laptops, desktops, kiosks, mobiles/tablets)
Deployment and configuration of new hire equipment (manual and/or automated tools)
Deploying and troubleshooting Windows-based and Mac-based workstations using Autopilots, Microsoft Intune, JAMF, and other system management tools
Hardware and software provisioning (check-in and check-out)
Coordinate with other IT groups to meet SLAs and deliver good customer service
Explain technical solutions to non-technical users in simple terms
Occasional movement of IT gear within a site (less than 4 hours of effort per location per month, e.g., moving a PC between floors)
Uplift and reimage of leaver equipment and update of asset management system/CMDB
Update of asset management system/CMDB according to Joiner/Mover/Leaver process
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
Note:
Referrals increase your chances of interviewing. Get notified about new Desktop Support Engineer jobs in
New York, NY .
#J-18808-Ljbffr