EY
Overview
GPS - ServiceNow Developer / Administrator position at EY, with base pay range $89,600.00/yr - $167,600.00/yr. EY Government and Public Sector (GPS) provides a full range of consulting and audit services to help Federal, State, Local and Education clients implement new ideas to achieve mission outcomes. EY is ready to help our government build a better working world. The opportunity is to join the GPS team as a talented and experienced ServiceNow Developer/Administrator responsible for the design, development, and administration of the ServiceNow platform, including configuration, customization, and integration with other enterprise systems. The candidate should have experience in both administrative and development aspects of ServiceNow, focusing on delivering high-quality solutions that improve business processes. Responsibilities
Configure and manage ServiceNow instances, ensuring the platform performs optimally. Administer user roles, permissions, and security settings in accordance with company policies. Perform routine system maintenance, including upgrades, patch management, and performance monitoring. Troubleshoot and resolve issues within the ServiceNow platform to ensure minimal downtime and maximum performance. Develop and manage ServiceNow workflows, notifications, and business rules to streamline IT and business processes. Design, develop, and customize ServiceNow applications and modules (ITSM, ITOM, SPM, etc.) based on business requirements. Create and manage custom scripts (e.g., Business Rules, Script Includes, UI Policies) using ServiceNow scripting languages such as JavaScript, Glide, and AngularJS. Build custom forms, reports, and dashboards for business users. Implement and manage integrations between ServiceNow and third-party systems (REST/SOAP integrations, import sets, etc.). Provide technical expertise and training to users and other team members on ServiceNow functionality and best practices. Provide Tier 2/3 support for complex incidents or requests related to ServiceNow. Troubleshoot, debug, and resolve complex ServiceNow issues, ensuring fast resolution and minimal impact on business operations. Document solutions and issues in a knowledge base for future reference. Qualifications
3+ years of experience as a ServiceNow Developer and/or Administrator. Strong hands-on experience with ServiceNow ITSM, ITOM, SPM, etc. modules is required. ServiceNow Certified System Administrator (CSA) is required. ServiceNow Certified Application Developer (CAD) is preferred. Ability to obtain and maintain a Top Secret Security Clearance. Ideal / Preferred
ServiceNow Certified Implementation Specialist (CIS) in relevant modules (ITSM, ITOM, SPM, etc.) is a plus. What Working At EY Offers
We offer a competitive compensation package tied to performance. The Total Rewards package includes medical and dental coverage, pension and 401(k) plans, a flexible time off policy with holidays, and programs to support well-being. In addition, EY provides: Support and coaching from engaging colleagues Opportunities to develop new skills and progress your career Flexibility to handle your role in a way that suits you About EY As a global leader in assurance, tax, transaction and consulting services, EY hires and develops people to help build a better working world. EY is committed to equal employment opportunities and provides reasonable accommodations where needed. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. Seniority level
Associate Employment type
Full-time Job function
Health Care Provider Industries Professional Services
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GPS - ServiceNow Developer / Administrator position at EY, with base pay range $89,600.00/yr - $167,600.00/yr. EY Government and Public Sector (GPS) provides a full range of consulting and audit services to help Federal, State, Local and Education clients implement new ideas to achieve mission outcomes. EY is ready to help our government build a better working world. The opportunity is to join the GPS team as a talented and experienced ServiceNow Developer/Administrator responsible for the design, development, and administration of the ServiceNow platform, including configuration, customization, and integration with other enterprise systems. The candidate should have experience in both administrative and development aspects of ServiceNow, focusing on delivering high-quality solutions that improve business processes. Responsibilities
Configure and manage ServiceNow instances, ensuring the platform performs optimally. Administer user roles, permissions, and security settings in accordance with company policies. Perform routine system maintenance, including upgrades, patch management, and performance monitoring. Troubleshoot and resolve issues within the ServiceNow platform to ensure minimal downtime and maximum performance. Develop and manage ServiceNow workflows, notifications, and business rules to streamline IT and business processes. Design, develop, and customize ServiceNow applications and modules (ITSM, ITOM, SPM, etc.) based on business requirements. Create and manage custom scripts (e.g., Business Rules, Script Includes, UI Policies) using ServiceNow scripting languages such as JavaScript, Glide, and AngularJS. Build custom forms, reports, and dashboards for business users. Implement and manage integrations between ServiceNow and third-party systems (REST/SOAP integrations, import sets, etc.). Provide technical expertise and training to users and other team members on ServiceNow functionality and best practices. Provide Tier 2/3 support for complex incidents or requests related to ServiceNow. Troubleshoot, debug, and resolve complex ServiceNow issues, ensuring fast resolution and minimal impact on business operations. Document solutions and issues in a knowledge base for future reference. Qualifications
3+ years of experience as a ServiceNow Developer and/or Administrator. Strong hands-on experience with ServiceNow ITSM, ITOM, SPM, etc. modules is required. ServiceNow Certified System Administrator (CSA) is required. ServiceNow Certified Application Developer (CAD) is preferred. Ability to obtain and maintain a Top Secret Security Clearance. Ideal / Preferred
ServiceNow Certified Implementation Specialist (CIS) in relevant modules (ITSM, ITOM, SPM, etc.) is a plus. What Working At EY Offers
We offer a competitive compensation package tied to performance. The Total Rewards package includes medical and dental coverage, pension and 401(k) plans, a flexible time off policy with holidays, and programs to support well-being. In addition, EY provides: Support and coaching from engaging colleagues Opportunities to develop new skills and progress your career Flexibility to handle your role in a way that suits you About EY As a global leader in assurance, tax, transaction and consulting services, EY hires and develops people to help build a better working world. EY is committed to equal employment opportunities and provides reasonable accommodations where needed. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. Seniority level
Associate Employment type
Full-time Job function
Health Care Provider Industries Professional Services
#J-18808-Ljbffr