Mastech Digital
Overview
Location: Canandaigua, NY – Hybrid Onsite Duration: 6+ Months We’re looking for an experienced Onsite Deskside Engineer who can provide hands-on support for end users and keep day-to-day workplace services running smoothly. This role involves working closely with local deskside and network teams, as well as Accenture’s offshore L2 team, to handle everything from imaging and deployments to hardware setup and troubleshooting. The right candidate will have strong technical skills, attention to detail, and the ability to manage the full hardware lifecycle—from imaging and testing to shipment and support.
Responsibilities
Provide deskside support and partner with local teams to resolve workplace services issues.
Support device imaging and deployments using Microsoft Intune, Autopilot, Jamf, and SCCM.
Handle imaging, configuration, and testing of new hardware before rollout.
Work with the Accenture offshore L2 team on testing and validating new device images, and reviewing results to resolve issues before go-live.
Coordinate with the ATCI network team to receive new network gear and enable out-of-band connectivity for configuration.
Prepare laptops, desktops, peripherals, and network gear for shipment to other offices.
Provide escalation support, troubleshoot incidents, and assist with end-user issues.
Keep accurate records of imaging, deployments, and shipments.
Follow company IT policies, standards, and security practices.
Required Skills & Experience
3–5 years of deskside or end-user computing (EUC) support experience.
Strong hands-on experience with Intune, Autopilot, Jamf, and SCCM for imaging and deployment.
Solid understanding of Windows and macOS environments.
Skilled in troubleshooting, hardware replacement, and lifecycle management.
Basic networking knowledge, especially around device connectivity setup.
Ability to work with multiple teams (onsite deskside, offshore L2, network, logistics).
Strong communication and interpersonal skills, especially in an onsite environment.
Highly organized and able to juggle multiple priorities at once.
Preferred Qualifications
Prior experience in a managed services or enterprise environment.
Familiarity with ITIL processes for incident and change management.
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology
Industries
IT Services and IT Consulting
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Location: Canandaigua, NY – Hybrid Onsite Duration: 6+ Months We’re looking for an experienced Onsite Deskside Engineer who can provide hands-on support for end users and keep day-to-day workplace services running smoothly. This role involves working closely with local deskside and network teams, as well as Accenture’s offshore L2 team, to handle everything from imaging and deployments to hardware setup and troubleshooting. The right candidate will have strong technical skills, attention to detail, and the ability to manage the full hardware lifecycle—from imaging and testing to shipment and support.
Responsibilities
Provide deskside support and partner with local teams to resolve workplace services issues.
Support device imaging and deployments using Microsoft Intune, Autopilot, Jamf, and SCCM.
Handle imaging, configuration, and testing of new hardware before rollout.
Work with the Accenture offshore L2 team on testing and validating new device images, and reviewing results to resolve issues before go-live.
Coordinate with the ATCI network team to receive new network gear and enable out-of-band connectivity for configuration.
Prepare laptops, desktops, peripherals, and network gear for shipment to other offices.
Provide escalation support, troubleshoot incidents, and assist with end-user issues.
Keep accurate records of imaging, deployments, and shipments.
Follow company IT policies, standards, and security practices.
Required Skills & Experience
3–5 years of deskside or end-user computing (EUC) support experience.
Strong hands-on experience with Intune, Autopilot, Jamf, and SCCM for imaging and deployment.
Solid understanding of Windows and macOS environments.
Skilled in troubleshooting, hardware replacement, and lifecycle management.
Basic networking knowledge, especially around device connectivity setup.
Ability to work with multiple teams (onsite deskside, offshore L2, network, logistics).
Strong communication and interpersonal skills, especially in an onsite environment.
Highly organized and able to juggle multiple priorities at once.
Preferred Qualifications
Prior experience in a managed services or enterprise environment.
Familiarity with ITIL processes for incident and change management.
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology
Industries
IT Services and IT Consulting
#J-18808-Ljbffr