Network Engineer - SDWan Or DNAC (Catalyst Center) - 3rd Shift

Engineers can sit anywhere in the US, but will need to provide support during 3rd shift (EST): 3rd Shift: Midnight -8:00am EST Top Skills: Tier 3 troubleshooting experience of Layer 3 Routing Protocols: OSPF, EIGRP, HRSP, IGP, IRS, ISIS, Spanning Tree, and some BGP. Tier 3 troubleshooting experience of Layer 2 and 3 switches: Catalyst, 6500, 6900, 7600, 3850, 2911, 3945. Enterprise level R/S experience troubleshooting large, complex networks. Either Strong Catalyst Center formerly DNAC (Digital Networking Architecture Center) or Cisco SDWan experience Network access protocols: SSH, TELNET, RADIUS, TACACS Nice to Haves: CCNP Job Description: As part of the team, you will join a team of 30-Tier 3 Customer Support Engineers. These engineers specialize in one or more core technologies while understanding the foundations of network products, protocols, and effective methodologies. Day to Day Responsibilities: The successful Technical Services Engineer will effectively assess the customer's situation and help develop an action plan that will result in a resolution. This is an operations role, not a design/architecture role. This is heavy interaction with customers and troubleshooting the issues, via phone, chat, email. 50% of the day (4 hrs) will be spent taking customer calls for support that fall within the network monitoring space. 50% of the day (4 hrs) will be spent working backlogs (cases that have accumulated and need to be resolved). Additional Skills & Qualifications: This person needs to be a self-starter who does not require hand-holding. They need to be able to figure things out quickly. Great customer service skills, communication, written and verbal, collaboration and work independently. Must be very outgoing and team-oriented. Experience Level: Intermediate Level DNAC/Catalyst Center Skill Requirements: System Management - Catalyst Center formerly DNAC (Digital Networking Architecture Center), Kubernetes, and Postgres preferred Routing protocols: OSPF, EIGRP, BGP General protocols: DNS, DHCP, ARP Transport protocols: TCP, UDP, QUIC Network access protocols: SSH, TELNET, RADIUS, TACACS File management protocols: TFTP, FTP, SFTP, SCP Notification protocols: SNMP, SMTP, SYSLOG Cisco technologies: VXLAN, ACI Multipod/Multisite, Nexus Dashboard Orchestrator (NDO), Wireless, SD-WAN, VPN, AnyConnect, and Stealthwatch Networking tools: wireshark/packet captures, packet tracer, debugs/log analysis, putty/SecureCRT Pay And Benefits: The pay range for this position is $50.00 - $55.00/hr. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include: Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan, Life Insurance, Short and long-term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type: This is a fully remote position. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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