BCforward
BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 20 locations in North America as well as India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana.
Job Description Technical Support Specialist Golden Valley, MN, USA, 55422 03/03/2017 to 09/03/2017 Pay rate range: $17.00 - $20.00/hr First Shift: 8:00 AM - 4:30 PM Mid Shift: 10:30 AM - 7:00 PM
The Specialist Tech Support Associate is responsible for providing error-free technical support resolutions as well as accurate, timely referral information to our customers on our Contractor/Distributor support line. They are expected to gather information and utilize web and product spec materials to guide customers through Honeywell products. This position is critical to Honeywell's business growth, and the individual must go above and beyond to differentiate Honeywell from its competitors.
Tasks and Responsibilities:
Customer Support
— Promptly answer support-related emails, phone calls, and electronic communications. Demonstrate knowledge and experience in customer service practices.
Problem Solving
— Diagnose and resolve technical hardware and software issues.
Applications Knowledge
— Stay current with system information, changes, and updates. Experience with personal computer hardware and software in a corporate network environment; MS Office Suite experience is a plus.
Change Agent
— Seek opportunities to improve support processes. Drive initiatives and follow through to implementation.
Basic Qualifications:
High school diploma or GED
Minimum 2 years of technical experience and/or technical degree
Minimal call center experience
Additional Qualifications:
Technical or bachelor’s degree preferred
Electrical degree or experience preferred
IT knowledge
HVAC experience
Experience troubleshooting Internet Service Provider equipment
Wireless networking experience
Support experience dealing with customers over the phone and via email, not help desk support
Supporting the Thermostat group
Technical aptitude
Contact: Sandra Taylor, 571-267-4186
#J-18808-Ljbffr
Job Description Technical Support Specialist Golden Valley, MN, USA, 55422 03/03/2017 to 09/03/2017 Pay rate range: $17.00 - $20.00/hr First Shift: 8:00 AM - 4:30 PM Mid Shift: 10:30 AM - 7:00 PM
The Specialist Tech Support Associate is responsible for providing error-free technical support resolutions as well as accurate, timely referral information to our customers on our Contractor/Distributor support line. They are expected to gather information and utilize web and product spec materials to guide customers through Honeywell products. This position is critical to Honeywell's business growth, and the individual must go above and beyond to differentiate Honeywell from its competitors.
Tasks and Responsibilities:
Customer Support
— Promptly answer support-related emails, phone calls, and electronic communications. Demonstrate knowledge and experience in customer service practices.
Problem Solving
— Diagnose and resolve technical hardware and software issues.
Applications Knowledge
— Stay current with system information, changes, and updates. Experience with personal computer hardware and software in a corporate network environment; MS Office Suite experience is a plus.
Change Agent
— Seek opportunities to improve support processes. Drive initiatives and follow through to implementation.
Basic Qualifications:
High school diploma or GED
Minimum 2 years of technical experience and/or technical degree
Minimal call center experience
Additional Qualifications:
Technical or bachelor’s degree preferred
Electrical degree or experience preferred
IT knowledge
HVAC experience
Experience troubleshooting Internet Service Provider equipment
Wireless networking experience
Support experience dealing with customers over the phone and via email, not help desk support
Supporting the Thermostat group
Technical aptitude
Contact: Sandra Taylor, 571-267-4186
#J-18808-Ljbffr