WestRock Company
Senior Technical Service Support Manager
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Senior Technical Service Support Manager
role at
WestRock Company
Overview Smurfit WestRock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.
Responsibilities
Report to the Director, Containerboard Technical Sales Service and be responsible for direct customer-facing activities that support sales goals.
Conduct scheduled proactive technical visits to customers and mills; assist with customer quality claim resolution.
Troubleshoot product quality and runability concerns; provide technical liaison between customers and mills.
Conduct corrugator quality and mechanical audits; perform paper trials in support of product development.
Provide customer technical training and perform other duties as assigned.
Build lasting relationships with key customers to ensure WestRock products work as intended and to quickly resolve quality or runability concerns.
Support WestRock and customer goals of reduced waste, improved uptime, productivity, and operating efficiency.
What You Need To Succeed
4-year degree with emphasis in Engineering, Packaging, Paper Science, or other Science field preferred; equivalent experience in paper mill or box plant environments may be considered.
5–10 years’ experience in a manufacturing or technical role related to manufacture of containerboard or corrugated packaging.
Working knowledge of containerboard properties and their influence on customer product performance and quality.
Working knowledge of corrugator operations and factors affecting combined board quality.
Working knowledge of six sigma and statistical principles.
Understanding of industry standards (test procedures) and transportation rules and regulations.
Self-guided with proven success in managing time-sensitive activities.
Fluency with Microsoft Office (Word, Excel, PowerPoint); KiwiPlan is a plus.
Experience with statistical analysis and reporting of data; strong customer communication skills (verbal and written).
Willingness to travel 50–75%.
Keywords: corrugated, corrugator, box plant, containerboard, liner, linerboard, quality manager, technical manager, corrugator superintendent, corrugated packaging, corrugating equipment, converting.
Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
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Senior Technical Service Support Manager
role at
WestRock Company
Overview Smurfit WestRock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.
Responsibilities
Report to the Director, Containerboard Technical Sales Service and be responsible for direct customer-facing activities that support sales goals.
Conduct scheduled proactive technical visits to customers and mills; assist with customer quality claim resolution.
Troubleshoot product quality and runability concerns; provide technical liaison between customers and mills.
Conduct corrugator quality and mechanical audits; perform paper trials in support of product development.
Provide customer technical training and perform other duties as assigned.
Build lasting relationships with key customers to ensure WestRock products work as intended and to quickly resolve quality or runability concerns.
Support WestRock and customer goals of reduced waste, improved uptime, productivity, and operating efficiency.
What You Need To Succeed
4-year degree with emphasis in Engineering, Packaging, Paper Science, or other Science field preferred; equivalent experience in paper mill or box plant environments may be considered.
5–10 years’ experience in a manufacturing or technical role related to manufacture of containerboard or corrugated packaging.
Working knowledge of containerboard properties and their influence on customer product performance and quality.
Working knowledge of corrugator operations and factors affecting combined board quality.
Working knowledge of six sigma and statistical principles.
Understanding of industry standards (test procedures) and transportation rules and regulations.
Self-guided with proven success in managing time-sensitive activities.
Fluency with Microsoft Office (Word, Excel, PowerPoint); KiwiPlan is a plus.
Experience with statistical analysis and reporting of data; strong customer communication skills (verbal and written).
Willingness to travel 50–75%.
Keywords: corrugated, corrugator, box plant, containerboard, liner, linerboard, quality manager, technical manager, corrugator superintendent, corrugated packaging, corrugating equipment, converting.
Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
#J-18808-Ljbffr