Amazon
Operations Technology Solutions (OTS) is at the heart of Amazon’s business, providing nonstop global IT support to Amazon Operations. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face.
About the Role: As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines.
Key Responsibilities
Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities. Handling support requests and procedures across the network. Assisting in training new hires. Continuous learning of new technologies. Supporting customers from multiple buildings in the area, as well as remote customers. Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours. Traveling within your local or regional area to support our customers. Basic Qualifications
Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience High school or equivalent Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting Preferred Qualifications
CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications Experience in a dynamic environment with a high degree of customer service Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers.
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Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities. Handling support requests and procedures across the network. Assisting in training new hires. Continuous learning of new technologies. Supporting customers from multiple buildings in the area, as well as remote customers. Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours. Traveling within your local or regional area to support our customers. Basic Qualifications
Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience High school or equivalent Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting Preferred Qualifications
CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications Experience in a dynamic environment with a high degree of customer service Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers.
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