The Bowen Group (a GTSC Company)
Service Desk Analyst I (DW25071147)
The Bowen Group (a GTSC Company), Arlington, Virginia, United States, 22201
Join to apply for the
Service Desk Analyst I (DW25071147)
role at
The Bowen Group (a GTSC Company) 3 days ago Be among the first 25 applicants Join to apply for the
Service Desk Analyst I (DW25071147)
role at
The Bowen Group (a GTSC Company) LOCATION: Onsite in ARLINGTON, VA.
LOCATION: Onsite in ARLINGTON, VA.
Schedule:
Several shift types available, the center is open 24/7. We are mainly looking for overnight or weekend shifts (training schedule will differ).
This position will support a Government agency that requires US Citizenship.
Datawiz has a current opening for a
Service Desk Analyst
to support their Federal Government client on a full-time, long term contract.
In this role, the
Service Desk Analyst
provides priority based categorization to track the progress of all incidents and restore degraded or disrupted services as quickly as possible.
Responsibilities
Answer Help Desk phones and provide Tier I support to users on a variety of issues Responds to telephone calls, email and personnel requests for technical support Log and prioritize calls and provide reports as required on Service Level Agreements (SLAs) Identifies, researches, and resolves technical problems Possess strong customer service and communications skills Analyze, evaluate, and test software and hardware problems Handle heavy call volume
Required
Minimum of 3 year(s) of experience working in help desk or related information technology. Candidates with experience using ServiceNow ticketing system. General knowledge and troubleshooting experience in Hardware, Wireless Network, and Mobile devices Professional verbal and written communication skills, with the ability to clearly articulate thoughts and ideas. Organizational skills with the ability to handle multiple tasks and projects at one time. This position supports a federal government agency that requires US Citizenship and Background Investigation. The candidate must be able to clear the Background Investigation in order to commence work.
Datawiz Offers The Following Benefits
Medical Dental Vision Flexible Spending Account Health Savings Account Life and AD&D Short-Term Disability Long-Term Disability 401(k) Tuition Assistance Paid Time Off
Datawiz is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex, race, color, creed, national origin, religion, age, marital status, pregnancy, physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Learn more about your EEO rights as an applicant.
Datawiz is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. If you have a disability and require assistance with our online application process, please tell us how we can help by contacting us at recruiting@gtsc.com .
Note: This accessibility is intended for individuals requiring accommodations and should not be used to check on the status of your application. Inquiries not specific to requesting accommodation will be discarded.
GTSC participates in the E-Verify program in
all locations
as required by law. Learn more about the E-Verify program. Learn more about the E-Verify program.
Salary: $49000 - $50000 per year Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Business Consulting and Services Referrals increase your chances of interviewing at The Bowen Group (a GTSC Company) by 2x Get notified about new Service Desk Analyst jobs in
Arlington, VA . Bethesda, MD $65,000.00-$80,000.00 3 weeks ago Washington, DC $47,000.00-$58,000.00 4 days ago Silver Spring, MD $30.15-$47.15 2 days ago Washington, DC $57,000.00-$67,000.00 4 days ago Arlington, VA $54,000.00-$55,000.00 3 days ago National Harbor, MD $49,900.00-$100,000.00 2 days ago National Harbor, MD $49,900.00-$100,000.00 2 days ago Washington, DC $82,000.00-$87,000.00 2 weeks ago Washington, DC $60,000.00-$65,000.00 1 week ago Technical Support Specialist (SolarWinds)
Tysons Corner, VA $110,000.00-$140,000.00 3 weeks ago Washington, DC $45,000.00-$55,000.00 1 month ago Technical Refresh Support Specialist (Journeyman)
Technical Support Specialist - Swing Shift
Washington, DC $54,000.00-$80,000.00 1 week ago Washington, DC $75,000.00-$95,000.00 1 week ago Adelphi, MD $120,001.00-$160,000.00 3 days ago Washington, DC $50,000.00-$67,774.00 1 month ago Technical Support Specialist (SolarWinds)
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Service Desk Analyst I (DW25071147)
role at
The Bowen Group (a GTSC Company) 3 days ago Be among the first 25 applicants Join to apply for the
Service Desk Analyst I (DW25071147)
role at
The Bowen Group (a GTSC Company) LOCATION: Onsite in ARLINGTON, VA.
LOCATION: Onsite in ARLINGTON, VA.
Schedule:
Several shift types available, the center is open 24/7. We are mainly looking for overnight or weekend shifts (training schedule will differ).
This position will support a Government agency that requires US Citizenship.
Datawiz has a current opening for a
Service Desk Analyst
to support their Federal Government client on a full-time, long term contract.
In this role, the
Service Desk Analyst
provides priority based categorization to track the progress of all incidents and restore degraded or disrupted services as quickly as possible.
Responsibilities
Answer Help Desk phones and provide Tier I support to users on a variety of issues Responds to telephone calls, email and personnel requests for technical support Log and prioritize calls and provide reports as required on Service Level Agreements (SLAs) Identifies, researches, and resolves technical problems Possess strong customer service and communications skills Analyze, evaluate, and test software and hardware problems Handle heavy call volume
Required
Minimum of 3 year(s) of experience working in help desk or related information technology. Candidates with experience using ServiceNow ticketing system. General knowledge and troubleshooting experience in Hardware, Wireless Network, and Mobile devices Professional verbal and written communication skills, with the ability to clearly articulate thoughts and ideas. Organizational skills with the ability to handle multiple tasks and projects at one time. This position supports a federal government agency that requires US Citizenship and Background Investigation. The candidate must be able to clear the Background Investigation in order to commence work.
Datawiz Offers The Following Benefits
Medical Dental Vision Flexible Spending Account Health Savings Account Life and AD&D Short-Term Disability Long-Term Disability 401(k) Tuition Assistance Paid Time Off
Datawiz is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex, race, color, creed, national origin, religion, age, marital status, pregnancy, physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Learn more about your EEO rights as an applicant.
Datawiz is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. If you have a disability and require assistance with our online application process, please tell us how we can help by contacting us at recruiting@gtsc.com .
Note: This accessibility is intended for individuals requiring accommodations and should not be used to check on the status of your application. Inquiries not specific to requesting accommodation will be discarded.
GTSC participates in the E-Verify program in
all locations
as required by law. Learn more about the E-Verify program. Learn more about the E-Verify program.
Salary: $49000 - $50000 per year Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Business Consulting and Services Referrals increase your chances of interviewing at The Bowen Group (a GTSC Company) by 2x Get notified about new Service Desk Analyst jobs in
Arlington, VA . Bethesda, MD $65,000.00-$80,000.00 3 weeks ago Washington, DC $47,000.00-$58,000.00 4 days ago Silver Spring, MD $30.15-$47.15 2 days ago Washington, DC $57,000.00-$67,000.00 4 days ago Arlington, VA $54,000.00-$55,000.00 3 days ago National Harbor, MD $49,900.00-$100,000.00 2 days ago National Harbor, MD $49,900.00-$100,000.00 2 days ago Washington, DC $82,000.00-$87,000.00 2 weeks ago Washington, DC $60,000.00-$65,000.00 1 week ago Technical Support Specialist (SolarWinds)
Tysons Corner, VA $110,000.00-$140,000.00 3 weeks ago Washington, DC $45,000.00-$55,000.00 1 month ago Technical Refresh Support Specialist (Journeyman)
Technical Support Specialist - Swing Shift
Washington, DC $54,000.00-$80,000.00 1 week ago Washington, DC $75,000.00-$95,000.00 1 week ago Adelphi, MD $120,001.00-$160,000.00 3 days ago Washington, DC $50,000.00-$67,774.00 1 month ago Technical Support Specialist (SolarWinds)
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr